{"schemaVersion":"jobsearcher.job.v1","id":"dee2a3cd09f06be584dc542e","url":"https://jobsearcher.com/jobs/dee2a3cd09f06be584dc542e","canonicalUrl":"https://jobsearcher.com/jobs/dee2a3cd09f06be584dc542e","title":"Front Office Manager","description":"We are looking for a highly organized candidate with excellent people skills for the position of Front Office Manager. As part of the initial first 10 minutes of a guests experience, the Front Office Manager is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The Front Office Manager is responsible for the training of new Front Desk supervisors and team members, as well as managing Managers/Supervisors, Front Desk, PBX,Bellstand, Afternoon Security.\n\nThe Front DeskManager will have tremendous patience when dealing with guests and be able to train and guide associates according to policy and best practices.\n\nBenefits\n\nHealth Insurance\n\nDental Insurance\n\nVision Insurance\n\nLife Insurance\n\n401(k)\n\nShort Term Disability\n\nFree Associate Parking\n\nFree Meal for every shift worked\n\n25% Discount in Resort Outlets\n\nHotel Discounts with OPL\n\nFriends and Family Discount\n\nResponsibilities\n\nGreeting guests upon arrival and making them feel welcome\n\nRecognizing repeat, VIP status and/or loyalty\n\nCommunicating with other departments\n\nAdministering check-ins and check-outs\n\nProviding front desk services to guests\n\nPerforming the role of Manager on Duty\n\nAssigning rooms and taking care of administrative duties\n\nProcessing guest payments\n\nCoordinating with bell service and staff management\n\nBeing a source of information to guests on various matters such as transport and restaurant advice\n\nAccommodating general and unique requests\n\nDiffusing conflict or tense situations with guests, handling guest opportunities\n\nTraining new Supervisors/Managers Front Desk Agents\n\nQualifications\n\nHigh school diploma or GED required, Bachelor's degree preferred\n\nMinimum of 2 years supervisory experience\n\nPrevious customer service experience\n\nExceptional interpersonal skills\n\nExcellent written and verbal communication\n\nTime management and organizational skills\n\nConflict resolution experience\n\nPatience and good listening skills\n\nThis is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.\n\nThe company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.\n\nWe are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.\n\n#J-18808-Ljbffr","company":"Opal Collection","rawCompany":"opal collection","city":"Key West","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-07-17T03:23:44.178Z","occupations":[{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"},{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Office Manager","description":"We are looking for a highly organized candidate with excellent people skills for the position of Front Office Manager. As part of the initial first 10 minutes of a guests experience, the Front Office Manager is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The Front Office Manager is responsible for the training of new Front Desk supervisors and team members, as well as managing Managers/Supervisors, Front Desk, PBX,Bellstand, Afternoon Security.\n\nThe Front DeskManager will have tremendous patience when dealing with guests and be able to train and guide associates according to policy and best practices.\n\nBenefits\n\nHealth Insurance\n\nDental Insurance\n\nVision Insurance\n\nLife Insurance\n\n401(k)\n\nShort Term Disability\n\nFree Associate Parking\n\nFree Meal for every shift worked\n\n25% Discount in Resort Outlets\n\nHotel Discounts with OPL\n\nFriends and Family Discount\n\nResponsibilities\n\nGreeting guests upon arrival and making them feel welcome\n\nRecognizing repeat, VIP status and/or loyalty\n\nCommunicating with other departments\n\nAdministering check-ins and check-outs\n\nProviding front desk services to guests\n\nPerforming the role of Manager on Duty\n\nAssigning rooms and taking care of administrative duties\n\nProcessing guest payments\n\nCoordinating with bell service and staff management\n\nBeing a source of information to guests on various matters such as transport and restaurant advice\n\nAccommodating general and unique requests\n\nDiffusing conflict or tense situations with guests, handling guest opportunities\n\nTraining new Supervisors/Managers Front Desk Agents\n\nQualifications\n\nHigh school diploma or GED required, Bachelor's degree preferred\n\nMinimum of 2 years supervisory experience\n\nPrevious customer service experience\n\nExceptional interpersonal skills\n\nExcellent written and verbal communication\n\nTime management and organizational skills\n\nConflict resolution experience\n\nPatience and good listening skills\n\nThis is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.\n\nThe company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.\n\nWe are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.\n\n#J-18808-Ljbffr","datePosted":"2026-07-17T03:23:44.178Z","dateModified":"2026-07-17T03:23:44.178Z","hiringOrganization":{"@type":"Organization","name":"Opal Collection","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Key West","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dee2a3cd09f06be584dc542e"},"url":"https://jobsearcher.com/jobs/dee2a3cd09f06be584dc542e"}}