{"schemaVersion":"jobsearcher.job.v1","id":"dec730a0bc8a41007fd78861","url":"https://jobsearcher.com/jobs/dec730a0bc8a41007fd78861","canonicalUrl":"https://jobsearcher.com/jobs/dec730a0bc8a41007fd78861","title":"Help Desk Support Analyst (Associate-Level)","description":"Link Solutions is seeking a Help Desk Support Analyst (Entry-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft. Detrick, MD.\nU.S. Citizen\nActive Secret Security Clearance\nNon-remote (relocation incentive available)\nThe Help Desk Support Analyst will support and manage the functionality and efficiency of desktop computers supporting the OPMED's operations. The Analyst will provide various computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and incident tickets.\nBecome an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.\nJob Responsibilities:\nInstall, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, operating system troubleshooting; diagnose and resolve network connectivity, cabling, and configuration issues.\nProvide Tier I/II help desk support by responding to user inquiries, diagnosing technical issues, determining root cause, implementing permanent or temporary solutions, and escalating issues as necessary to ensure timely resolution.\nSupport standard desktop and enterprise applications, Microsoft Windows operating systems, and Microsoft Office 365 application suite.\nUtilize ticket system to manage workload and obtain work assignments.\nPerform physical tasks related to IT support, including lifting and moving computers, monitors, printers, and other IT equipment.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.\nShift/Hours:\nMonday - Friday\n8:00 AM to 4:00 PM\nQualifications:\nU.S. Citizen\nActive T3/Secret Security Clearance\nIAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, etc.).\n1-2 years’ experience within a Help/Service Desk environment.\nExperience with remote connection and troubleshooting Windows laptop computers.\nIn-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications, and other common desktop applications, with the ability to quickly learn unique applications.\nFamiliarity with basic troubleshooting techniques for personal and network printers.\nStrong customer service skills, interacting with a user base\nPreferred:\nExperience working in a Department of Defense (DoD) environment.\nProblem solver and troubleshooter who thrives in resolving complex problems.\nStrong self-starter requiring minimal supervision.\nExperience providing quality service and support for mission-critical systems and VIP end users.\nExcellent communication skills (written and oral) and interpersonal skills.\nSuperior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.\nAdditional Information\nLink Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.\nLink Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.\nBenefits:\nRelocation assistance\nWork Location: In person","company":"Linksolutionsinc","rawCompany":"linksolutionsinc","city":"Frederick","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-03T13:15:17.016Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"928110","title":"National Security","slug":"national-security"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Support Analyst (Associate-Level)","description":"Link Solutions is seeking a Help Desk Support Analyst (Entry-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft. Detrick, MD.\nU.S. Citizen\nActive Secret Security Clearance\nNon-remote (relocation incentive available)\nThe Help Desk Support Analyst will support and manage the functionality and efficiency of desktop computers supporting the OPMED's operations. The Analyst will provide various computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and incident tickets.\nBecome an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.\nJob Responsibilities:\nInstall, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, operating system troubleshooting; diagnose and resolve network connectivity, cabling, and configuration issues.\nProvide Tier I/II help desk support by responding to user inquiries, diagnosing technical issues, determining root cause, implementing permanent or temporary solutions, and escalating issues as necessary to ensure timely resolution.\nSupport standard desktop and enterprise applications, Microsoft Windows operating systems, and Microsoft Office 365 application suite.\nUtilize ticket system to manage workload and obtain work assignments.\nPerform physical tasks related to IT support, including lifting and moving computers, monitors, printers, and other IT equipment.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.\nShift/Hours:\nMonday - Friday\n8:00 AM to 4:00 PM\nQualifications:\nU.S. Citizen\nActive T3/Secret Security Clearance\nIAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, etc.).\n1-2 years’ experience within a Help/Service Desk environment.\nExperience with remote connection and troubleshooting Windows laptop computers.\nIn-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications, and other common desktop applications, with the ability to quickly learn unique applications.\nFamiliarity with basic troubleshooting techniques for personal and network printers.\nStrong customer service skills, interacting with a user base\nPreferred:\nExperience working in a Department of Defense (DoD) environment.\nProblem solver and troubleshooter who thrives in resolving complex problems.\nStrong self-starter requiring minimal supervision.\nExperience providing quality service and support for mission-critical systems and VIP end users.\nExcellent communication skills (written and oral) and interpersonal skills.\nSuperior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.\nAdditional Information\nLink Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.\nLink Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.\nBenefits:\nRelocation assistance\nWork Location: In person","datePosted":"2026-08-03T13:15:17.016Z","dateModified":"2026-08-03T13:15:17.016Z","hiringOrganization":{"@type":"Organization","name":"Linksolutionsinc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Frederick","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dec730a0bc8a41007fd78861"},"url":"https://jobsearcher.com/jobs/dec730a0bc8a41007fd78861"}}