Customer Service Representative

Customer Service RepresentativeI am exclusively partnered with my client, who are offering x2 fantastic opportunities for a Remote Customer Service Representative to enjoy the flexibility of working from home, in either Germany, Italy or Spain.Candidates must be either:Fluent in German & English with Italian as a bonusORFluent in Spanish with either German or ItalianIn this role, you will act as a liaison between customers and the company, providing superior support and service. Your responsibilities will include responding to product inquiries, resolving issues, and managing customer relationships and orders efficiently. The ideal candidate loves talking to people and proactively solving issues.ResponsibilitiesRespond to customer enquiries via various means, with the ability to swiftly resolve complaints, keeping every relationship, whether internal or external strong and longstanding.Keep record of all interactions using the company CRMManage sales, returns, repairs, general enquiries and support accordinglyCollaborate with cross-functional teams to escalate and resolve complex customer issues.QualificationsAt least 2- 3 years' of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organise, and prioritise work