{"schemaVersion":"jobsearcher.job.v1","id":"deb31bdbd4e3a345f15e0f5a","url":"https://jobsearcher.com/jobs/deb31bdbd4e3a345f15e0f5a","canonicalUrl":"https://jobsearcher.com/jobs/deb31bdbd4e3a345f15e0f5a","title":"Solutions Engineer","description":"🚀 HCLTech is hiring an Amazon Connect Engineer (Level 3) to design, implement, and support enterprise-scale cloud contact center solutions on AWS. This is an exciting opportunity for professionals passionate about customer experience, cloud technologies, automation, and contact center transformation.Key Responsibilities: ✅ Design, administer, and optimize Amazon Connect environments✅ Develop Contact Flows, Routing Profiles, Queues, Quick Connects, and Agent Workspaces✅ Integrate Amazon Connect with ServiceNow, Salesforce, CRM, ERP, and ITSM platforms✅ Build integrations using AWS Lambda, API Gateway, Step Functions, REST APIs, DynamoDB, SNS/SQS, and S3✅ Implement AI-driven customer engagement solutions using Amazon Lex, Polly, Transcribe, and Contact Lens✅ Perform L3 incident management, troubleshooting, RCA, and platform optimization✅ Monitor platform health using CloudWatch and enterprise monitoring tools✅ Ensure security, compliance, and operational excellence across contact center platformsRequired Skills: • 8-12+ years of IT experience• 4+ years of hands-on Amazon Connect implementation and support experience• Strong expertise in Amazon Connect Administration & Development• Experience with AWS Lambda, API Gateway, IAM, CloudWatch, DynamoDB, S3, SNS/SQS• Knowledge of Contact Center Operations, Omnichannel Solutions, and IVR technologies• Experience with REST APIs and enterprise integrationsPreferred Skills: • Amazon Lex, Contact Lens, Polly, and Transcribe• Python or Node.js development• Terraform or CloudFormation• CI/CD, Git/GitHub, Agile and DevOps practices• AWS Certifications (Solutions Architect, Developer, SysOps)","company":"HCLTech","rawCompany":"hcltech","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-22T07:44:28.234Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Engineer","description":"🚀 HCLTech is hiring an Amazon Connect Engineer (Level 3) to design, implement, and support enterprise-scale cloud contact center solutions on AWS. This is an exciting opportunity for professionals passionate about customer experience, cloud technologies, automation, and contact center transformation.Key Responsibilities: ✅ Design, administer, and optimize Amazon Connect environments✅ Develop Contact Flows, Routing Profiles, Queues, Quick Connects, and Agent Workspaces✅ Integrate Amazon Connect with ServiceNow, Salesforce, CRM, ERP, and ITSM platforms✅ Build integrations using AWS Lambda, API Gateway, Step Functions, REST APIs, DynamoDB, SNS/SQS, and S3✅ Implement AI-driven customer engagement solutions using Amazon Lex, Polly, Transcribe, and Contact Lens✅ Perform L3 incident management, troubleshooting, RCA, and platform optimization✅ Monitor platform health using CloudWatch and enterprise monitoring tools✅ Ensure security, compliance, and operational excellence across contact center platformsRequired Skills: • 8-12+ years of IT experience• 4+ years of hands-on Amazon Connect implementation and support experience• Strong expertise in Amazon Connect Administration & Development• Experience with AWS Lambda, API Gateway, IAM, CloudWatch, DynamoDB, S3, SNS/SQS• Knowledge of Contact Center Operations, Omnichannel Solutions, and IVR technologies• Experience with REST APIs and enterprise integrationsPreferred Skills: • Amazon Lex, Contact Lens, Polly, and Transcribe• Python or Node.js development• Terraform or CloudFormation• CI/CD, Git/GitHub, Agile and DevOps practices• AWS Certifications (Solutions Architect, Developer, SysOps)","datePosted":"2026-09-22T07:44:28.234Z","dateModified":"2026-09-22T07:44:28.234Z","hiringOrganization":{"@type":"Organization","name":"HCLTech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"deb31bdbd4e3a345f15e0f5a"},"url":"https://jobsearcher.com/jobs/deb31bdbd4e3a345f15e0f5a"}}