{"schemaVersion":"jobsearcher.job.v1","id":"de9d83b5852e276d271da5b2","url":"https://jobsearcher.com/jobs/de9d83b5852e276d271da5b2","canonicalUrl":"https://jobsearcher.com/jobs/de9d83b5852e276d271da5b2","title":"Associate Performance Development Coach","description":"About Accolade\nAccolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%.\nRole overview\nThe Associate Performance Development Coach reporting to the Dir, Quality, Academy, and Coaching is responsible for mentoring and onboarding new hires while helping to ensure quality and productivity standards are met and sustained. This position is critical to the success of new hires joining the Care Advocate Coordinator teams by ensuring they are skilled and prepared to provide world class service to patients.\nA day in the life…\nMentor and onboard new hires through the on-the-job learning portion of their new hire education to include:\nProviding job shadows and 1:1 mentoring sessions\nFacilitating practice for calls and cases\nQuality reviews through call listening and case evaluation\nTelephonic and Case skill-up\nEngage, support, and motivate new hires in their development and integration into the positive values and culture of Accolade\nAssess the skills of the new employee against the standards that apply to their role\nLead/participate in learning workshops and/or training initiatives as needed\nProvide timely and appropriate analysis and feedback on the new employee's progress and support needs\nContribute as required to quality assurance audits and action plans\nCommunicate with employees in a motivating way and instill a growth mindset in the people they support\nContinuously look for creative techniques for coaching and mentoring to execute for employees\nGuide employees in effectively completing job tasks when coaching opportunities are identified\nCommunicate with employees and/or their leaders to understand obvious or hidden root causes affecting performance while developing effective coaching and action plans to help close performance gaps\nAssess the strengths of employees and translate how they can use them effectively\nMonitor and evaluate progress of employee\nMaintain records and documentation and update appropriate performance monitoring reports\nWhat we are looking for…\nBachelor's Degree or equivalent education and professional experience\n1 year Plushcare Care Advocate Coordinator experience is preferred\nTraining experience a plus\nDetail-oriented with an emphasis on quality\nAbility to adhere to processes and standards\nDemonstrate flexibility with work hours as needed\nOutstanding communication and interpersonal skills\nSkilled critical thinker\nExcellent organizational and problem-solving ability\nAbility to inspire and motivate\nBenefits\nComprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.\nHDHP medical plan with generous employer contributions towards an HSA\n401(k) Retirement Plan with matching employer contributions\nPaid Time Off\nGenerous Holiday Schedule + 5 floating holidays\n18 weeks of paid parental leave\nSubsidized commuter benefits programs\nVirtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger\n1 Volunteer days per year\nEmployee Stock Purchase Plan (ESPP) w/ employee discount\nOur people are the Heart of Accolade\nTogether, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:\nMember Obsessed\nFor everything we do, we ask ourselves: Is this going to make our member’s life measurably better?\nBe Fearless\nWe think differently. We do what’s never been done. We are reinventing healthcare every step of the way.\nStronger Together\nWe honor the differences among one another and know that our unique perspectives drive us forward.\nGenuine Care\nWe care deeply about the human beings we work with and serve. We have each other’s back.\nEmbrace Reality\nWe bring the data, tell the truth, and trust each other.\nRelentless Execution\nWe operate with a bias for action. Take initiative, move fast & have fun.\n\nWant to learn more about who we are and what we value? Check out our\nCulture Book here\n!\nAccolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.\n\nTo review our policy around data use, visit our\nAccolade Privacy Policy Page\n. All your information will be kept confidential according to EEO guidelines.","company":"Accolade","rawCompany":"accolade","city":"El Paso","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:39:51.877Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"},{"code":"25-9031.00","title":"Instructional Coordinators","slug":"instructional-coordinators"}],"industries":[{"code":"621610","title":"Home Health Care Services","slug":"home-health-care-services"},{"code":"624120","title":"Services for the Elderly and Persons with Disabilities","slug":"services-for-the-elderly-and-persons-with-disabilities"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Performance Development Coach","description":"About Accolade\nAccolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%.\nRole overview\nThe Associate Performance Development Coach reporting to the Dir, Quality, Academy, and Coaching is responsible for mentoring and onboarding new hires while helping to ensure quality and productivity standards are met and sustained. This position is critical to the success of new hires joining the Care Advocate Coordinator teams by ensuring they are skilled and prepared to provide world class service to patients.\nA day in the life…\nMentor and onboard new hires through the on-the-job learning portion of their new hire education to include:\nProviding job shadows and 1:1 mentoring sessions\nFacilitating practice for calls and cases\nQuality reviews through call listening and case evaluation\nTelephonic and Case skill-up\nEngage, support, and motivate new hires in their development and integration into the positive values and culture of Accolade\nAssess the skills of the new employee against the standards that apply to their role\nLead/participate in learning workshops and/or training initiatives as needed\nProvide timely and appropriate analysis and feedback on the new employee's progress and support needs\nContribute as required to quality assurance audits and action plans\nCommunicate with employees in a motivating way and instill a growth mindset in the people they support\nContinuously look for creative techniques for coaching and mentoring to execute for employees\nGuide employees in effectively completing job tasks when coaching opportunities are identified\nCommunicate with employees and/or their leaders to understand obvious or hidden root causes affecting performance while developing effective coaching and action plans to help close performance gaps\nAssess the strengths of employees and translate how they can use them effectively\nMonitor and evaluate progress of employee\nMaintain records and documentation and update appropriate performance monitoring reports\nWhat we are looking for…\nBachelor's Degree or equivalent education and professional experience\n1 year Plushcare Care Advocate Coordinator experience is preferred\nTraining experience a plus\nDetail-oriented with an emphasis on quality\nAbility to adhere to processes and standards\nDemonstrate flexibility with work hours as needed\nOutstanding communication and interpersonal skills\nSkilled critical thinker\nExcellent organizational and problem-solving ability\nAbility to inspire and motivate\nBenefits\nComprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.\nHDHP medical plan with generous employer contributions towards an HSA\n401(k) Retirement Plan with matching employer contributions\nPaid Time Off\nGenerous Holiday Schedule + 5 floating holidays\n18 weeks of paid parental leave\nSubsidized commuter benefits programs\nVirtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger\n1 Volunteer days per year\nEmployee Stock Purchase Plan (ESPP) w/ employee discount\nOur people are the Heart of Accolade\nTogether, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:\nMember Obsessed\nFor everything we do, we ask ourselves: Is this going to make our member’s life measurably better?\nBe Fearless\nWe think differently. We do what’s never been done. We are reinventing healthcare every step of the way.\nStronger Together\nWe honor the differences among one another and know that our unique perspectives drive us forward.\nGenuine Care\nWe care deeply about the human beings we work with and serve. We have each other’s back.\nEmbrace Reality\nWe bring the data, tell the truth, and trust each other.\nRelentless Execution\nWe operate with a bias for action. Take initiative, move fast & have fun.\n\nWant to learn more about who we are and what we value? Check out our\nCulture Book here\n!\nAccolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.\n\nTo review our policy around data use, visit our\nAccolade Privacy Policy Page\n. All your information will be kept confidential according to EEO guidelines.","datePosted":"2026-04-12T20:39:51.877Z","dateModified":"2026-04-12T20:39:51.877Z","hiringOrganization":{"@type":"Organization","name":"Accolade","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"El Paso","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"de9d83b5852e276d271da5b2"},"url":"https://jobsearcher.com/jobs/de9d83b5852e276d271da5b2"}}