{"schemaVersion":"jobsearcher.job.v1","id":"de799841e2ff87c286f61a9e","url":"https://jobsearcher.com/jobs/de799841e2ff87c286f61a9e","canonicalUrl":"https://jobsearcher.com/jobs/de799841e2ff87c286f61a9e","title":"Help Desk Desktop Support","description":"Desktop / Help Desk Support Consultant — San Francisco, CA (Onsite)\r\nWe're hiring an experienced Desktop/Help Desk Support Consultant for a long-term onsite engagement at a high-profile financial services firm in San Francisco's Financial District.\r\nThis is a business-critical, client-facing role — you'll be the primary onsite technical resource for a fast-paced, high-demand environment supporting VIP-level end users. If you thrive under pressure, take pride in white-glove service, and know your way around both Windows and Mac in an enterprise setting, we want to hear from you.\r\nLocation & Schedule\r\nAfter onboarding: opportunity for every other Friday remote\r\nWhat You'll Be Doing\r\nProviding Tier 1 & Tier 2 desktop support for Windows 10/11 and macOS users\r\nHandling new user onboarding, workstation imaging, and device provisioning\r\nSupporting collaboration tools: M365, Zoom, Slack, Salesforce\r\nManaging AV/conference room setups and mobile device support (Intune/Autopilot)\r\nPerforming Active Directory and Entra ID user account management\r\nDiagnosing network issues and escalating with proper triage (ping, traceroute, command prompt)\r\nAnalyzing potential phishing emails and supporting endpoint security workflows\r\nTracking and documenting work in Jira or similar ticketing systems\r\nRequired Skills\r\n4+ years of IT support experience in a corporate or enterprise environment\r\nStrong proficiency with Windows 10/11, macOS, and Office 365 administration\r\nExperience with Active Directory and Entra ID (Azure AD)\r\nHands-on experience supporting Zoom, Slack, Salesforce, and Intune\r\nSolid workstation imaging, device provisioning, and asset management skills\r\nExcellent communication and customer service skills — this is a client-facing role\r\nAbility to work independently, take ownership of issues, and elevate appropriately\r\nNice to Have\r\nBackground in financial services, MSP, or another regulated industry\r\nExperience with Carbon Black, Netskope, or similar MDR/content filtering tools\r\nFamiliarity with on-prem Exchange, SharePoint, and hybrid Azure environments\r\nPrior consulting or MSP experience\r\nApple/macOS troubleshooting in an enterprise environment\r\nJ-18808-Ljbffr","company":"Hatchit","rawCompany":"hatchit","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-15T02:55:39.122Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Desktop Support","description":"Desktop / Help Desk Support Consultant — San Francisco, CA (Onsite)\r\nWe're hiring an experienced Desktop/Help Desk Support Consultant for a long-term onsite engagement at a high-profile financial services firm in San Francisco's Financial District.\r\nThis is a business-critical, client-facing role — you'll be the primary onsite technical resource for a fast-paced, high-demand environment supporting VIP-level end users. If you thrive under pressure, take pride in white-glove service, and know your way around both Windows and Mac in an enterprise setting, we want to hear from you.\r\nLocation & Schedule\r\nAfter onboarding: opportunity for every other Friday remote\r\nWhat You'll Be Doing\r\nProviding Tier 1 & Tier 2 desktop support for Windows 10/11 and macOS users\r\nHandling new user onboarding, workstation imaging, and device provisioning\r\nSupporting collaboration tools: M365, Zoom, Slack, Salesforce\r\nManaging AV/conference room setups and mobile device support (Intune/Autopilot)\r\nPerforming Active Directory and Entra ID user account management\r\nDiagnosing network issues and escalating with proper triage (ping, traceroute, command prompt)\r\nAnalyzing potential phishing emails and supporting endpoint security workflows\r\nTracking and documenting work in Jira or similar ticketing systems\r\nRequired Skills\r\n4+ years of IT support experience in a corporate or enterprise environment\r\nStrong proficiency with Windows 10/11, macOS, and Office 365 administration\r\nExperience with Active Directory and Entra ID (Azure AD)\r\nHands-on experience supporting Zoom, Slack, Salesforce, and Intune\r\nSolid workstation imaging, device provisioning, and asset management skills\r\nExcellent communication and customer service skills — this is a client-facing role\r\nAbility to work independently, take ownership of issues, and elevate appropriately\r\nNice to Have\r\nBackground in financial services, MSP, or another regulated industry\r\nExperience with Carbon Black, Netskope, or similar MDR/content filtering tools\r\nFamiliarity with on-prem Exchange, SharePoint, and hybrid Azure environments\r\nPrior consulting or MSP experience\r\nApple/macOS troubleshooting in an enterprise environment\r\nJ-18808-Ljbffr","datePosted":"2026-07-15T02:55:39.122Z","dateModified":"2026-07-15T02:55:39.122Z","hiringOrganization":{"@type":"Organization","name":"Hatchit","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"de799841e2ff87c286f61a9e"},"url":"https://jobsearcher.com/jobs/de799841e2ff87c286f61a9e"}}