Manager's Assistant - Employment Services

**Position Summary**The Manager's Assistant is a key mid-level role responsible for ensuring consistent, authorized service coverage for individuals receiving employment and community-based supports. This position serves as the central point of accountability for daily scheduling decisions while maintaining a required billable caseload. Success in this role requires strong independent decision-making, excellent logistical coordination, and the ability to step into direct service when necessary to prevent service gaps.**Key Performance Standards** **Billable Expectation:** Maintain a weekly billable caseload of **50--60%**. **Service Continuity:** Ensure all authorized services are staffed consistently without interruption. **Responsiveness:** Respond promptly to crisis situations and fulfill assigned on-call responsibilities. **Regulatory Alignment:** Ensure all scheduling and documentation follow **OVR, ODP, and OMH** authorization limits and service definitions.**Key Responsibilities****1. Scheduling & Coordination (Non-Billable)** Lead scheduling for Employment Services, ensuring all shifts are filled with qualified and available staff. Independently assign staff to authorized shifts based on skill match, service needs, and availability. Maintain accurate, up-to-date weekly schedules for "who, what, where, and when" of service delivery. Coordinate same-day emergency coverage for planned and unplanned absences. Identify scheduling gaps, resolve routine conflicts, and elevate systemic issues to leadership.**2. Direct Service & Assessments (Billable)** Provide direct employment and community-based supports to individuals as scheduled. Conduct and document community-based work assessments, job trials, and job shadowing (e.g., WEXA). Assist individuals with resume development, job applications, and skill building. Complete all required documentation accurately and on time to ensure compliant billing.**3. Managerial Support & Compliance** Collaborate with the Manager, team leads, and case managers to maintain service continuity. Review staff assignments to promote balanced workloads and team-wide productivity. Assist in training staff on scheduling procedures and documentation standards. Monitor staff schedules and assignments for productivity and compliance. Review **ODP** and **OVR** service definitions quarterly to ensure alignment with authorization limits.