{"schemaVersion":"jobsearcher.job.v1","id":"de2a9bd8d8a82d1e7583d04c","url":"https://jobsearcher.com/jobs/de2a9bd8d8a82d1e7583d04c","canonicalUrl":"https://jobsearcher.com/jobs/de2a9bd8d8a82d1e7583d04c","title":"Computer Aided Dispatch Administrator (CAD)","description":"Statement of Work (SOW)\nCity of Atlanta-Department of Aviation Computer Aided Dispatch (CAD) Administrator for Motorola PremierONE CAD Systems – Emergency Services Department C4 at Hartsfield Jackson Atlanta International Airport\n\n1. Introduction\nThis Statement of Work (SOW) defines the roles, responsibilities, and deliverables for a Computer Aided Dispatch (CAD) Administrator for the Emergency Services Department at Hartsfield Jackson Atlanta International Airport. The CAD Administrator will be responsible for managing and maintaining the CAD system along with its interfaces, ensuring system integrity, operability and accessibility, along with providing technical support to emergency personnel.\n\n2. Scope of Work\nThe CAD Administrator will support the airport's emergency services by performing the following tasks:\n\nAdminister and maintain the CAD system, including installation, configuration, updates, and licensing management.\nEnsure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio communication systems, and airport security systems).\nDevelop, implement, and enforce CAD system standards, best practices, and procedures.\nProvide technical support and training to emergency services personnel, resolving software and hardware issues.\nManage CAD data, ensuring accurate record-keeping, system logs, and data security.\nOptimize CAD workflows to improve emergency response times and operational efficiency.\nWork closely with emergency services, IT, and airport operations teams to understand requirements and implement necessary configurations.\nTroubleshoot system performance issues and coordinate with vendors for support as needed.\nDocument system configurations, procedures, and user guides.\nResearch and recommend new CAD technologies and tools to enhance performance and usability.\nAs applicable, engage third-party vendors to provide contracted services concerning issues causing a system failure. This may include some instances involving third-party vendor on-site support and coordination of third-party upgrade services when applicable.\nDiagnose, triage, gather logs, and coordinate with Motorola Technical Support, Motorola Engineering teams, and contractually agreed upon third-party vendors to resolve reported P1 system incidents/problems.\nSpecific to P1 Infrastructure:\n\nPerform periodic system maintenance and software patching, on physical and virtual servers\nAssist with database system backups.\nPerform GIS mapping data as needed\nUnderstand system dependencies and related connections.\nAssist in developing internal documentation pertaining to P1 system configuration, administration, and troubleshooting.\nAssist with upgrade planning and installations.\nTroubleshoot any issues with any of the third-party interfaces\nAssist with technical system requirements analysis\nWork with Customer staff to identify and resolve reported system incidents/problems.\nEnsure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.\n3. Deliverables\n\nThe CAD Administrator is expected to maintain the following:\n\nA fully operational and optimized CAD system for emergency dispatch.\nRegular reports on system performance, user support issues, and implemented improvements.\nUp-to-date documentation on CAD standards, configurations, and best practices.\nTraining materials and sessions for emergency dispatch users.\nImplementation of security protocols for CAD data integrity and access control.\n5. Required Skills & Qualifications\nThe CAD Administrator should have the following qualifications:\n\nBachelor's degree in Computer Science, Emergency Management, or related field.\nMinimum of 3-5 years of experience in CAD administration for emergency services.\nProficiency in Computer Aided Dispatch software and functions such as Motorola PremierOne, or similar.\nExperience with GIS mapping, radio communication systems, and airport security integrations.\nKnowledge of provisioning and report creation\nStrong problem-solving and troubleshooting skills.\nExcellent communication and training abilities.\nFamiliarity with scripting and automation for CAD workflows (Python, SQL, etc.) is a plus.\nInterfaces Knowledge (Preferred):\n\nViper E911 system\nFire records management system\nFire station alerting system\nCall recording system\nEmergency Medical Dispatch\nPolice Records Management System\n6. Reporting & Communication\nThe CAD Administrator will report to AIS and be physically located at the C4 location. This person will work closely with emergency services staff, airport operations, and security teams. Regular progress meetings will be held to review performance, address challenges, and plan further optimizations.\n\nOther\n\nProvide dedicated full-time, on-site support, minus customer holidays, paid time off (PTO) benefits, sick leave, and training events throughout the term of this agreement. Normal working hours for the onsite resource are 8:15 am-5:00 pm and shall not exceed 40 hours in a week. In instances where the agreed-upon working hours require modifications (planned outages, upgrades, other operational necessities, or emergencies), adjustments will be made to the on-site resource work hours to meet customer needs.\n\nIn tandem, the customer may contact the onsite resource during an afterhours emergency and the onsite resource will make best effort to respond. If available, the onsite resource will engage and become the single point of contact for the incident on behalf of the Airport.","company":"Software Technology","rawCompany":"software technology","city":"Atlanta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:23:40.010Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"43-5031.00","title":"Public Safety Telecommunicators","slug":"public-safety-telecommunicators"},{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"}],"industries":[{"code":"922190","title":"Other Justice, Public Order, and Safety Activities","slug":"other-justice-public-order-and-safety-activities"},{"code":"488190","title":"Other Support Activities for Air Transportation","slug":"other-support-activities-for-air-transportation"},{"code":"624230","title":"Emergency and Other Relief Services","slug":"emergency-and-other-relief-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Computer Aided Dispatch Administrator (CAD)","description":"Statement of Work (SOW)\nCity of Atlanta-Department of Aviation Computer Aided Dispatch (CAD) Administrator for Motorola PremierONE CAD Systems – Emergency Services Department C4 at Hartsfield Jackson Atlanta International Airport\n\n1. Introduction\nThis Statement of Work (SOW) defines the roles, responsibilities, and deliverables for a Computer Aided Dispatch (CAD) Administrator for the Emergency Services Department at Hartsfield Jackson Atlanta International Airport. The CAD Administrator will be responsible for managing and maintaining the CAD system along with its interfaces, ensuring system integrity, operability and accessibility, along with providing technical support to emergency personnel.\n\n2. Scope of Work\nThe CAD Administrator will support the airport's emergency services by performing the following tasks:\n\nAdminister and maintain the CAD system, including installation, configuration, updates, and licensing management.\nEnsure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio communication systems, and airport security systems).\nDevelop, implement, and enforce CAD system standards, best practices, and procedures.\nProvide technical support and training to emergency services personnel, resolving software and hardware issues.\nManage CAD data, ensuring accurate record-keeping, system logs, and data security.\nOptimize CAD workflows to improve emergency response times and operational efficiency.\nWork closely with emergency services, IT, and airport operations teams to understand requirements and implement necessary configurations.\nTroubleshoot system performance issues and coordinate with vendors for support as needed.\nDocument system configurations, procedures, and user guides.\nResearch and recommend new CAD technologies and tools to enhance performance and usability.\nAs applicable, engage third-party vendors to provide contracted services concerning issues causing a system failure. This may include some instances involving third-party vendor on-site support and coordination of third-party upgrade services when applicable.\nDiagnose, triage, gather logs, and coordinate with Motorola Technical Support, Motorola Engineering teams, and contractually agreed upon third-party vendors to resolve reported P1 system incidents/problems.\nSpecific to P1 Infrastructure:\n\nPerform periodic system maintenance and software patching, on physical and virtual servers\nAssist with database system backups.\nPerform GIS mapping data as needed\nUnderstand system dependencies and related connections.\nAssist in developing internal documentation pertaining to P1 system configuration, administration, and troubleshooting.\nAssist with upgrade planning and installations.\nTroubleshoot any issues with any of the third-party interfaces\nAssist with technical system requirements analysis\nWork with Customer staff to identify and resolve reported system incidents/problems.\nEnsure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.\n3. Deliverables\n\nThe CAD Administrator is expected to maintain the following:\n\nA fully operational and optimized CAD system for emergency dispatch.\nRegular reports on system performance, user support issues, and implemented improvements.\nUp-to-date documentation on CAD standards, configurations, and best practices.\nTraining materials and sessions for emergency dispatch users.\nImplementation of security protocols for CAD data integrity and access control.\n5. Required Skills & Qualifications\nThe CAD Administrator should have the following qualifications:\n\nBachelor's degree in Computer Science, Emergency Management, or related field.\nMinimum of 3-5 years of experience in CAD administration for emergency services.\nProficiency in Computer Aided Dispatch software and functions such as Motorola PremierOne, or similar.\nExperience with GIS mapping, radio communication systems, and airport security integrations.\nKnowledge of provisioning and report creation\nStrong problem-solving and troubleshooting skills.\nExcellent communication and training abilities.\nFamiliarity with scripting and automation for CAD workflows (Python, SQL, etc.) is a plus.\nInterfaces Knowledge (Preferred):\n\nViper E911 system\nFire records management system\nFire station alerting system\nCall recording system\nEmergency Medical Dispatch\nPolice Records Management System\n6. Reporting & Communication\nThe CAD Administrator will report to AIS and be physically located at the C4 location. This person will work closely with emergency services staff, airport operations, and security teams. Regular progress meetings will be held to review performance, address challenges, and plan further optimizations.\n\nOther\n\nProvide dedicated full-time, on-site support, minus customer holidays, paid time off (PTO) benefits, sick leave, and training events throughout the term of this agreement. Normal working hours for the onsite resource are 8:15 am-5:00 pm and shall not exceed 40 hours in a week. In instances where the agreed-upon working hours require modifications (planned outages, upgrades, other operational necessities, or emergencies), adjustments will be made to the on-site resource work hours to meet customer needs.\n\nIn tandem, the customer may contact the onsite resource during an afterhours emergency and the onsite resource will make best effort to respond. If available, the onsite resource will engage and become the single point of contact for the incident on behalf of the Airport.","datePosted":"2026-04-12T21:23:40.010Z","dateModified":"2026-04-12T21:23:40.010Z","hiringOrganization":{"@type":"Organization","name":"Software Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"de2a9bd8d8a82d1e7583d04c"},"url":"https://jobsearcher.com/jobs/de2a9bd8d8a82d1e7583d04c"}}