{"schemaVersion":"jobsearcher.job.v1","id":"de2a4438be5b2f7ced4cab06","url":"https://jobsearcher.com/jobs/de2a4438be5b2f7ced4cab06","canonicalUrl":"https://jobsearcher.com/jobs/de2a4438be5b2f7ced4cab06","title":"Front Desk Agent","description":"JOB SUMMARY\nResponsible for overseeing front desk duties during the night shift that include responding in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Audit, balance, and report on the various areas of the hotel to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed.\nCORE RESPONSIBILITIES\nProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.\nProcess all payment types such as room charges, cash, checks, debit, or credit.\nProcess all check-outs including resolving any late and disputed charges.\nAnswer, record, and process all guest calls, messages, requests, questions, or concerns.\nCoordinate with Housekeeping to track readiness of rooms for check-in.\nSupply guests with directions and information regarding property and local areas of interest.\nRun daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.\nComplete designated cashier and closing reports in the computer system.\nMaintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.\nMINIMUM QUALIFICATIONS\nPrevious hospitality experience is not required but is highly recommended.\nEDUCATION/ FORMAL TRAINING\nHigh school education or equivalent experience.\nLICENSES / CERTIFICATIONS\nn/a\nWORK ENVIRONMENT\nProlonged standing at indoor, thermostatically climate-controlled work station.\nWork inside 95% of the time.\nPHYSICAL DEMANDS\n90% of shift is standing, bending/kneeling.\nMobility - must be able to reach all areas of hotel to assist clients.\nProlonged standing.\nOccasional carrying and lifting of files and office items up to 25 lbs.\nHomestead is an Equal Opportunity Employer\nFULL-TIME AND PART-TIME BENEFITS:\nMedical, dental, and vision insurance\nHealth Savings Account\nBasic Life and AD&D insurance\nAccident & Critical Illness insurance\nPaid time off for vacation, sick time, and holidays\nEligible to participate in the Company's 401(k) program with employer matching\nComplimentary employee lunch\nFree golf!\nFriends & Family Discount at Homestead\nEligible to participate in the Employee Referral Bonus Program\nABOUT HOMESTEAD\nDating back to 1886, the Homestead Resort & Golf Club is a historical and unique hotel with years of history in the making. The resort includes a golf course, 127 guest rooms and suites, and a crater that is 65 feet deep and naturally filled with mineral water that continuously flows at 96 degrees year round. This crater has become a very well known attraction around the world and is a top spot for taking a mineral water soak, doing paddle board yoga or scuba dive certification. The entire resort is undergoing a rebranding and renovation of all guest rooms, food outlets, golf course, landscape, pools, spa and much more, and the excitement is palpable. Working with our team allows for great experience today in an everchanging environment with the rebranding and renovation, and will be followed by a consistently beautiful resort with all new amenities that will be one of the top resorts for a guest to visit. We are building an incredible team to be a part of this project, and offer positions in all areas from the golf course, banquets, room operations and food & beverage to accounting, human resources, sales and events management.. We can't wait to meet you!","company":"Lodgingdynamics","rawCompany":"lodgingdynamics","city":"Midway","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:49:53.112Z","occupations":[{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Desk Agent","description":"JOB SUMMARY\nResponsible for overseeing front desk duties during the night shift that include responding in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Audit, balance, and report on the various areas of the hotel to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed.\nCORE RESPONSIBILITIES\nProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.\nProcess all payment types such as room charges, cash, checks, debit, or credit.\nProcess all check-outs including resolving any late and disputed charges.\nAnswer, record, and process all guest calls, messages, requests, questions, or concerns.\nCoordinate with Housekeeping to track readiness of rooms for check-in.\nSupply guests with directions and information regarding property and local areas of interest.\nRun daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.\nComplete designated cashier and closing reports in the computer system.\nMaintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.\nMINIMUM QUALIFICATIONS\nPrevious hospitality experience is not required but is highly recommended.\nEDUCATION/ FORMAL TRAINING\nHigh school education or equivalent experience.\nLICENSES / CERTIFICATIONS\nn/a\nWORK ENVIRONMENT\nProlonged standing at indoor, thermostatically climate-controlled work station.\nWork inside 95% of the time.\nPHYSICAL DEMANDS\n90% of shift is standing, bending/kneeling.\nMobility - must be able to reach all areas of hotel to assist clients.\nProlonged standing.\nOccasional carrying and lifting of files and office items up to 25 lbs.\nHomestead is an Equal Opportunity Employer\nFULL-TIME AND PART-TIME BENEFITS:\nMedical, dental, and vision insurance\nHealth Savings Account\nBasic Life and AD&D insurance\nAccident & Critical Illness insurance\nPaid time off for vacation, sick time, and holidays\nEligible to participate in the Company's 401(k) program with employer matching\nComplimentary employee lunch\nFree golf!\nFriends & Family Discount at Homestead\nEligible to participate in the Employee Referral Bonus Program\nABOUT HOMESTEAD\nDating back to 1886, the Homestead Resort & Golf Club is a historical and unique hotel with years of history in the making. The resort includes a golf course, 127 guest rooms and suites, and a crater that is 65 feet deep and naturally filled with mineral water that continuously flows at 96 degrees year round. This crater has become a very well known attraction around the world and is a top spot for taking a mineral water soak, doing paddle board yoga or scuba dive certification. The entire resort is undergoing a rebranding and renovation of all guest rooms, food outlets, golf course, landscape, pools, spa and much more, and the excitement is palpable. Working with our team allows for great experience today in an everchanging environment with the rebranding and renovation, and will be followed by a consistently beautiful resort with all new amenities that will be one of the top resorts for a guest to visit. We are building an incredible team to be a part of this project, and offer positions in all areas from the golf course, banquets, room operations and food & beverage to accounting, human resources, sales and events management.. We can't wait to meet you!","datePosted":"2026-04-12T20:49:53.112Z","dateModified":"2026-04-12T20:49:53.112Z","hiringOrganization":{"@type":"Organization","name":"Lodgingdynamics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Midway","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"de2a4438be5b2f7ced4cab06"},"url":"https://jobsearcher.com/jobs/de2a4438be5b2f7ced4cab06"}}