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Responds to local helpline, support tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate. Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac.
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Must be able to obtain knowledge of a variety of operating procedures and systems including but not limited to: 911 Standard Operating Procedures, the Delaware Criminal Code, Department of Motor Vehicle Code, Delaware Helpline Referral, Manual, Language Line Linguist Services, APCO Manuals and Procedures, Position Power Map, and Shot Spotter Flex Alerts.
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