{"schemaVersion":"jobsearcher.job.v1","id":"ddf75a0b0dc5ed5be9e42e7e","url":"https://jobsearcher.com/jobs/ddf75a0b0dc5ed5be9e42e7e","canonicalUrl":"https://jobsearcher.com/jobs/ddf75a0b0dc5ed5be9e42e7e","title":"Client Account Manager","description":"Why Join TimbukTech?\nAt TimbukTech, we’re more than just an IT provider—we’re a trusted partner to great clients who love working with us. Join a fun, collaborative team in a small company that prioritizes growth, community impact, and living our core values every day.\nWork with clients who truly value and trust our team\nCollaborate with a supportive, high-energy team\nOpportunities for professional and personal growth\nIndustry-leading bonus potential tied to client success and your contributions\nWhat Makes Us Unique?\nWe’re a local, community-focused IT services company dedicated to helping businesses thrive today and in the future. We implement top-tier technologies tailored to each client’s needs, deliver exceptional service, and build lasting relationships based on trust and reliability. Our clients stick with us because they know our technicians and consultants genuinely care about their success.\n\nRole Overview\nAs an IT Business Consultant, you serve as the primary point of contact and “voice” of TimbukTech for your assigned clients. You build strong relationships, uncover business goals and challenges, and proactively guide clients toward technology solutions that drive their success. This role combines relationship management, strategic consulting, and light sales activities (e.g., building quotes and technology plans) to ensure client satisfaction, retention, and growth.\n\nKey Responsibilities\nAct as the trusted advisor and main point of contact for clients, representing TimbukTech in all communications\nDevelop deep knowledge of each client’s business, goals, pain points, and growth opportunities through regular conversations\nConduct quarterly business reviews (QBRs/check-up meetings) to assess progress, identify emerging needs, and align IT strategies with business objectives\nVisit clients periodically (on-site as needed) to strengthen relationships and spot opportunities firsthand\nCollaborate with clients to create and implement technology roadmaps/replacement plans that support their long-term success\nIdentify opportunities to present solutions (hardware, software, security, cloud, etc.) that address challenges and enable growth\nBuild accurate quotes, proposals, and recommendations in partnership with technical teams\nAttend local community events, Chamber of Commerce meetings, and networking opportunities to represent TimbukTech and expand our presence\nWork closely with internal teams to develop best practices, improve service delivery, and ensure seamless client experiences\nTrack client interactions, opportunities, and progress using CRM tools\nRequired Skills and Qualities\nExceptional interpersonal and communication skills with a consistently positive, solution-oriented attitude\nAbility to thrive in a fast-paced service environment where priorities shift quickly and the unexpected is common\nStrong organizational skills with a proven track record of following through accurately and completing tasks on time\nEagerness to learn new technologies, applications, and industry trends\nProactive mindset: After mastering our operations, you’ll challenge the status quo and help implement innovative ways to better serve clients and the team\nPreferred Experience\n2–5+ years in account management, client relationship management, or a similar client-facing role (ideally in IT services, MSP, or consulting)\nHands-on experience with CRM software (e.g., Salesforce, HubSpot, ConnectWise, or similar) for tracking communications and opportunities\nDemonstrated success in building and maintaining strong client relationships\nFamiliarity with IT concepts (e.g., hardware/software lifecycles, basic cybersecurity, cloud solutions) is a plus, though technical depth is provided by our support teams\nBenefits\nRetirement Plan with Company Matching\nMedical Insurance\nDental Insurance\nVision Insurance\nLife Insurance\nPaid Time Off\nProfessional Development Assistance\nQuarterly Bonus Pay","company":"Timbuktechinc","rawCompany":"timbuktechinc","city":"Canton","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:01:24.162Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Account Manager","description":"Why Join TimbukTech?\nAt TimbukTech, we’re more than just an IT provider—we’re a trusted partner to great clients who love working with us. Join a fun, collaborative team in a small company that prioritizes growth, community impact, and living our core values every day.\nWork with clients who truly value and trust our team\nCollaborate with a supportive, high-energy team\nOpportunities for professional and personal growth\nIndustry-leading bonus potential tied to client success and your contributions\nWhat Makes Us Unique?\nWe’re a local, community-focused IT services company dedicated to helping businesses thrive today and in the future. We implement top-tier technologies tailored to each client’s needs, deliver exceptional service, and build lasting relationships based on trust and reliability. Our clients stick with us because they know our technicians and consultants genuinely care about their success.\n\nRole Overview\nAs an IT Business Consultant, you serve as the primary point of contact and “voice” of TimbukTech for your assigned clients. You build strong relationships, uncover business goals and challenges, and proactively guide clients toward technology solutions that drive their success. This role combines relationship management, strategic consulting, and light sales activities (e.g., building quotes and technology plans) to ensure client satisfaction, retention, and growth.\n\nKey Responsibilities\nAct as the trusted advisor and main point of contact for clients, representing TimbukTech in all communications\nDevelop deep knowledge of each client’s business, goals, pain points, and growth opportunities through regular conversations\nConduct quarterly business reviews (QBRs/check-up meetings) to assess progress, identify emerging needs, and align IT strategies with business objectives\nVisit clients periodically (on-site as needed) to strengthen relationships and spot opportunities firsthand\nCollaborate with clients to create and implement technology roadmaps/replacement plans that support their long-term success\nIdentify opportunities to present solutions (hardware, software, security, cloud, etc.) that address challenges and enable growth\nBuild accurate quotes, proposals, and recommendations in partnership with technical teams\nAttend local community events, Chamber of Commerce meetings, and networking opportunities to represent TimbukTech and expand our presence\nWork closely with internal teams to develop best practices, improve service delivery, and ensure seamless client experiences\nTrack client interactions, opportunities, and progress using CRM tools\nRequired Skills and Qualities\nExceptional interpersonal and communication skills with a consistently positive, solution-oriented attitude\nAbility to thrive in a fast-paced service environment where priorities shift quickly and the unexpected is common\nStrong organizational skills with a proven track record of following through accurately and completing tasks on time\nEagerness to learn new technologies, applications, and industry trends\nProactive mindset: After mastering our operations, you’ll challenge the status quo and help implement innovative ways to better serve clients and the team\nPreferred Experience\n2–5+ years in account management, client relationship management, or a similar client-facing role (ideally in IT services, MSP, or consulting)\nHands-on experience with CRM software (e.g., Salesforce, HubSpot, ConnectWise, or similar) for tracking communications and opportunities\nDemonstrated success in building and maintaining strong client relationships\nFamiliarity with IT concepts (e.g., hardware/software lifecycles, basic cybersecurity, cloud solutions) is a plus, though technical depth is provided by our support teams\nBenefits\nRetirement Plan with Company Matching\nMedical Insurance\nDental Insurance\nVision Insurance\nLife Insurance\nPaid Time Off\nProfessional Development Assistance\nQuarterly Bonus Pay","datePosted":"2026-04-14T11:01:24.162Z","dateModified":"2026-04-14T11:01:24.162Z","hiringOrganization":{"@type":"Organization","name":"Timbuktechinc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Canton","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ddf75a0b0dc5ed5be9e42e7e"},"url":"https://jobsearcher.com/jobs/ddf75a0b0dc5ed5be9e42e7e"}}