Service Product Lead (Workday) - South Bank, QLD

Service Product Lead (Workday) - South Bank, QLDApply now Refer a friend Job no: 529483Brand: Product and TechnologyWork type: Full timeLocation: QueenslandCategories: Digital and TechnologyAbout the OpportunityAs the Service Product Lead for Workday in ETS, you will be responsible for overseeing the operational management, integration, and technical optimisation of the Workday HRIS platform. This role focuses on ensuring that Workday is seamlessly integrated with other enterprise systems, delivers reliable platform performance, and meets the technical requirements of People Experience and business operations. The SPL will collaborate closely with HRIS and ETS teams to manage platform services, monitor system health, drive integrations and provide technical support to ensure a stable and efficient ecosystem.You will actively scan the external landscape to identify emerging technologies and assess their relevance and potential value to the business needs.The Service Product Lead ensures the seamless integration of all IT service components and systems, aligning with Flight Centre Travel Group's strategic goals. You will translate high-level business objectives into actionable roadmaps, balancing long-term aspirations with short-term deliverables.You will lead through influence across cross-functional teams to deliver high-quality, user-centric services.What you will be doing:Platform Management & Integration* Own the technical integration of Workday with other enterprise systems, ensuring seamless data flow and system interoperability.Service Delivery & Optimisation* Oversee platform updates, releases, and enhancements, ensuring minimal disruption and aligning technical changes with business needs.Product and Service Roadmap* Define and manage the IT product roadmap in line with business objectives and user feedback* Monitor the external environment to gather intelligence on emerging technologiesService Ownership* Deal with problems/issues, conduct root cause analysis, manage resolutions with corrective actions and disseminate lessons learned, driving improvement* Monitor the health and performance of the Workday platformStakeholder Engagement* Oversee problems and issues, manages resolution, corrective actios, and the collection and dissemination of informationGovernance and Compliance* Ensure all products adhere to regulatory, security and compliance requirements and maintain documentation and service catalogue entries.Budget and Financial Management* Manage budgeting and cost optimisationWhat we are looking for:5+ years of experience in product managementStrong technical knowledge of the Workday platform, including integration capabilitiesSpecific knowledge of the HCM product domainExtensive experience within a Product /Platform Delivery environmentStrong understanding of project, portfolio, Organisational Change Management (OCM), and Agile / ITIL techniquesFamiliarity with the functioning of a PMO and a Steering CommitteeTravel industry knowledge preferredProduct Management CertificationITIL CertificationA bachelor's degree in IT, Business or related fieldsIndustry qualifications in the specified product domainWhat you will enjoy:️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty LtdOur People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran statusDevelopment: Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languagesExclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and moreBrightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from withinCorporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health: Support and Employee Assistance Program for staff and familySocial: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environmentPlease note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.#LI-CM1#LI-OnsiteOur Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.Applications close: 30 Apr 2026 E. Australia Standard Time