Managing Director, Sales Technology

Managing Director, Sales TechnologyAs the MD Sales Technology, you will articulate and pursue a vision for advancing sales technology capabilities and their impact. You will define and prioritize business requirements across commercial units, collaborate with the product and IT functions to make build or buy decisions related to CRM and other sales tools, and oversee testing and deployment of new technologies to the front-line. You will work closely with the heads of Business Units and Functions, including Sales Operations, Business Analytics, and Sales Enablement, to advance sales tools in service of go-to-market strategies and business outcomes. You excel and balancing planning with execution and are very comfortable collaborating across numerous functions and stakeholders and managing change. This position offers the opportunity to lead and develop a cross-functional team of ~10 product managers, researchers, developers, and customer success managers, and partner closely with sales, product, and IT, to shape and advance the Bank's sales technology strategy, capabilities, and impact.Responsibilities:Develop and execute a vision and strategy for advancing sales technology capabilities and business impactIdentify opportunities and design the execution of projects and programs to increase productivity, operational efficiency, and employee satisfaction with systems and tools across commercial unitsLead and manage the Sales Technology and CRM agile pods, consisting of world-class product managers, scrum masters, UX designers/researchers, tech leads, customer success managers and other deployment and support specialistsDefine and prioritize business requirements for sales technology across commercial unitsIntegrate business requirements into technology roadmaps and drive alignment on top priorities with senior stakeholders to secure funding and resourcesSupport PMs in managing a growing portfolio of sales tools, including both 3rd party solutions and custom-built applications, and ensure they align to a unified Sales Tech strategyCollaborate with the rest of the Analytics & Sales Operations organization, cross-functional partners, and business units to fully integrate sales technology with broader bank strategy and go-to-market elements into robust programs, and to drive positive changeOversee user testing, deployment, training and change management for new capabilities, integrating them into each business unit's go-to-market strategy and motions to drive adoption and best practicesMaintain a tech savvy perspective, staying abreast of current sales technology trendsEnsure sales technology programs are optimized for business impact, and executed consistently and effectively, including deployment, maintenance, and measuring outcomesEstablish strong working relationships with sales leadership, operations, product, marketing, finance and other cross-functional teams, and provide ongoing transparency into sales technology priorities and tradeoffsPartner with A&SO leadership to develop annual strategic plans, initiatives and OKRs, and provide updates on a regular cadenceRequirementsMinimum qualifications:BA degree or equivalent experience10+ years of experience leading sales technology, sales operations and/or sales enablement teams at a technology company5+ years of leadership experience in product management, technology integration, and/or product strategy role in a technology company2+ years of people management experience, with ability to coach and develop both individual contributors and senior managers/directorsProven track record of leading the development and deployment of successful solutions to ambiguous and highly complex business problemsExceptional critical thinking and attention to detailCustomer-first mindset with a strong passion for helping others succeedProven ability to inspire and move a cross-functional group and business leadership in a unified direction, and to lead multiple projects simultaneously under tight timeframesExcellent written/verbal communication and interpersonal skillsProven ability to negotiate priorities across organizations at all levels.Must be able to explain technical concepts and implications clearly to a wide and senior audience, and be able to translate business objectives into business requirementsExperience using or managing customer relationship management software (CRM)Preferred Qualifications:Experience in a front-line sales, Client or account management roleExperience leading complex operational initiativesExperience leading change in an established high-tech or finance companyDistinctive problem-solving and analysis skills, combined with impeccable business judgmentExperience deploying sales technology programs at scale (to a sales organization that's comprised of hundreds of sales personnel or greater)Experience working with Microsoft Dynamics, Salesforce, or other CRMExperience leading teams that deliver sales technology to front linesExperience managing and coaching cross-functional agile product teams