{"schemaVersion":"jobsearcher.job.v1","id":"ddc8d46957f7cab29f11ef07","url":"https://jobsearcher.com/jobs/ddc8d46957f7cab29f11ef07","canonicalUrl":"https://jobsearcher.com/jobs/ddc8d46957f7cab29f11ef07","title":"Network Administrator","description":"OverviewThe Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated network infrastructure requests, complex systems administration issues, network design and implementation projects, and proactive monitoring of client environments.The Network Administrator II must possess strong networking expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.Responsibilities & TasksHELPDESK ESCALATIONS & SUPPORTHandle escalated tickets from the helpdesk team on complex network and systems issuesProvide advanced troubleshooting for network infrastructure problems affecting client operationsResolve technical issues related to servers, operating systems, applications, and network connectivityMentor junior technicians by answering high-level technical questions and providing guidanceAssist other team members with network troubleshooting and onsite challengesTICKETING SYSTEM & DOCUMENTATIONUse ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service RequestsManage and record all work in the ticketing system with accurate billing time and notesMaintain documentation of network designs, configurations, and procedures in ITBoostCreate and update Standard Operating Procedures (SOPs) for network operations and maintenanceEnsure all network changes and incidents are properly documented and communicatedSplit tickets with multiple issues into individual tickets for proper trackingPROJECT WORKSupport the project team with network design and implementation for client deploymentsSupport network upgrades, migrations, and infrastructure optimization initiativesCollaborate on complex multi-site and hybrid network projectsCOMMUNICATION, REPORTING & RISKCreate and maintain documentation for on-site processesEscalate tickets requiring Service Delivery Manager supportCommunicate ticket status to clients at every step of the wayNotify clients of any changes or outages related to their issuesIdentify, communicate, and mitigate potential risks to the Service Delivery Manager and clientsTEAM WORKFollow the schedule provided by the Service Delivery Manager or Service CoordinatorAdhere to all company security procedures and maintain vigilance for security issuesIdentify opportunities for improvement and make constructive suggestions for changeContribute to innovative process improvementsSkills & AttributesDESIRED2+ years of hands-on experience in high-level network maintenance, configuration, and administrationGreat communication skills, founded in being a good listenerStrong systems administration knowledge and experience with Windows Server and Azure environmentsAdvanced knowledge of network design principles and enterprise network architecturesStrong experience with SonicWall firewalls and network security appliancesExperience and knowledge of working with the Microsoft 365 PlatformExperience working with vendors for expedited troubleshooting of hardware and software systemsProven experience configuring and troubleshooting VPN technologiesAdvanced TCP/IP networking knowledge and network troubleshooting methodologyAbility to communicate complex technical concepts clearly to both technical and non-technical stakeholdersExceptional attention to detail with strong organizational skillsAbility to keep up with and adapt to the fast-paced IT worldAbility to answer and explain high-level technical networking and systems questions clearlyExperience supporting Microsoft 365 or other cloud platforms from a network and systems perspectiveNICE TO HAVEExperience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager)Experience providing support via remote tools (Screen Connect)Experience handling technical service ticketsProfessional IT Certifications such as CompTIA Network+ and Security+Client experience certifications such as Helpdesk HabitsExperience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support BusinessWhat We OfferCompetitive health, dental, and vision coverageAn easy-going environment and culture (we all enjoy what we do)Subscription to Cybrary.it for ongoing professional developmentCompany laptop and necessary equipmentFlexible work-from-home arrangements after 90-day probationary period401(k) retirement planCOMPENSATION$80,000 - $85,000(commensurate with experience)Powered by JazzHRx4UzWZJFhD","company":"Enhanced Computing Solutions","rawCompany":"enhanced computing solutions","city":"Sparks Glencoe","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-06-26T12:16:01.415Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Network Administrator","description":"OverviewThe Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated network infrastructure requests, complex systems administration issues, network design and implementation projects, and proactive monitoring of client environments.The Network Administrator II must possess strong networking expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.Responsibilities & TasksHELPDESK ESCALATIONS & SUPPORTHandle escalated tickets from the helpdesk team on complex network and systems issuesProvide advanced troubleshooting for network infrastructure problems affecting client operationsResolve technical issues related to servers, operating systems, applications, and network connectivityMentor junior technicians by answering high-level technical questions and providing guidanceAssist other team members with network troubleshooting and onsite challengesTICKETING SYSTEM & DOCUMENTATIONUse ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service RequestsManage and record all work in the ticketing system with accurate billing time and notesMaintain documentation of network designs, configurations, and procedures in ITBoostCreate and update Standard Operating Procedures (SOPs) for network operations and maintenanceEnsure all network changes and incidents are properly documented and communicatedSplit tickets with multiple issues into individual tickets for proper trackingPROJECT WORKSupport the project team with network design and implementation for client deploymentsSupport network upgrades, migrations, and infrastructure optimization initiativesCollaborate on complex multi-site and hybrid network projectsCOMMUNICATION, REPORTING & RISKCreate and maintain documentation for on-site processesEscalate tickets requiring Service Delivery Manager supportCommunicate ticket status to clients at every step of the wayNotify clients of any changes or outages related to their issuesIdentify, communicate, and mitigate potential risks to the Service Delivery Manager and clientsTEAM WORKFollow the schedule provided by the Service Delivery Manager or Service CoordinatorAdhere to all company security procedures and maintain vigilance for security issuesIdentify opportunities for improvement and make constructive suggestions for changeContribute to innovative process improvementsSkills & AttributesDESIRED2+ years of hands-on experience in high-level network maintenance, configuration, and administrationGreat communication skills, founded in being a good listenerStrong systems administration knowledge and experience with Windows Server and Azure environmentsAdvanced knowledge of network design principles and enterprise network architecturesStrong experience with SonicWall firewalls and network security appliancesExperience and knowledge of working with the Microsoft 365 PlatformExperience working with vendors for expedited troubleshooting of hardware and software systemsProven experience configuring and troubleshooting VPN technologiesAdvanced TCP/IP networking knowledge and network troubleshooting methodologyAbility to communicate complex technical concepts clearly to both technical and non-technical stakeholdersExceptional attention to detail with strong organizational skillsAbility to keep up with and adapt to the fast-paced IT worldAbility to answer and explain high-level technical networking and systems questions clearlyExperience supporting Microsoft 365 or other cloud platforms from a network and systems perspectiveNICE TO HAVEExperience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager)Experience providing support via remote tools (Screen Connect)Experience handling technical service ticketsProfessional IT Certifications such as CompTIA Network+ and Security+Client experience certifications such as Helpdesk HabitsExperience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support BusinessWhat We OfferCompetitive health, dental, and vision coverageAn easy-going environment and culture (we all enjoy what we do)Subscription to Cybrary.it for ongoing professional developmentCompany laptop and necessary equipmentFlexible work-from-home arrangements after 90-day probationary period401(k) retirement planCOMPENSATION$80,000 - $85,000(commensurate with experience)Powered by JazzHRx4UzWZJFhD","datePosted":"2026-06-26T12:16:01.415Z","dateModified":"2026-06-26T12:16:01.415Z","hiringOrganization":{"@type":"Organization","name":"Enhanced Computing Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sparks Glencoe","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ddc8d46957f7cab29f11ef07"},"url":"https://jobsearcher.com/jobs/ddc8d46957f7cab29f11ef07"}}