{"schemaVersion":"jobsearcher.job.v1","id":"ddc6b7115d63ea917fdc5bdb","url":"https://jobsearcher.com/jobs/ddc6b7115d63ea917fdc5bdb","canonicalUrl":"https://jobsearcher.com/jobs/ddc6b7115d63ea917fdc5bdb","title":"Infrastructure Support Engineer","description":"As a consultant Infrastructure Support Engineer, your daily responsibilities are integral to ensuring technical excellence and operational efficiency, particularly in cloud environments. Your contribution as a first responder extends to automating day-to-day operations, responding to and escalating production incidents, and assisting development teams in incident resolution.\r\nJob responsibilities You will keep a vigilant eye on the operations of shipped products and services following the agreed upon \"Eyes on glass/Follow the sun\" engagement models.\r\nYou will monitor product/service operations against key performance indicators defined by the business and take necessary actions in response to detected deviations.\r\nYou will document the appropriate responses to various kinds of incident scenarios in collaboration with development teams and prepare runbooks.\r\nYou will reduce the human effort in day-to-day operations by automating, configuring and tweaking alerts, and monitoring as necessary.\r\nYou will respond to production incidents and execute well defined responses, raising the incident to higher levels of support wherever necessary.\r\nYou will assist development teams in incident resolution as necessary, e.g.: as a pair, providing updates, handling communication, etc.\r\nYou will assist in conducting incident root cause analysis (RCA), preparing incident postmortem reports, communicating incident RCA to client stakeholders whenever necessary and responding to queries and resolution approaches.\r\nYou will pair on implementing service/product reliability improvement by writing infrastructure/observability configuration code, in collaboration with service reliability engineers.\r\nJob qualifications Technical Skills You are familiar with CI/CD tools such as Jenkins, GitlabCI, CircleCI, etc.\r\nYou have had exposure to log aggregation systems, e.g.: EFK, Splunk, Datadog.\r\nYou have hands-on experience with monitoring, alerting and observability, e.g.: Prometheus, Grafana, Datadog.\r\nYou possess a good understanding of at least one Public Cloud, e.g.: AWS, Azure, GCP.\r\nYou have hands-on experience executing most common operations in managing workloads on any container ecosystem tech stacks e.g.: Docker, Kubernetes, Openshift.\r\nYou have a basic understanding of API concepts such as request, response, headers, authentication, JSON payloads, etc.\r\nYou have a basic understanding of networking including concepts such as high availability, load balancing and proxies.\r\nYou have a basic understanding of traffic load management approaches such as horizontal and vertical scaling.\r\nYou have a basic understanding of availability concepts such as downtime, time to recover/restore, SLAs, etc.\r\nYou have experience running basic system administration operations in a Linux operating system such as RHEL or Ubuntu.\r\nProfessional Skills You have good communication skills and are proficient in English.\r\nYou can confidently hold a Q&A discussion.\r\nYou have a good attitude towards learning new technical skills and concepts.\r\nYou possess innovative thinking and confidence in suggesting ideas to the team.\r\nYou have strong drive and ownership to sign up and deliver work when called upon without being too concerned with role boundaries.\r\nYou are willing to be part of a rotation- and need-based 24x7 team.\r\nJ-18808-Ljbffr","company":"Thoughtworks","rawCompany":"thoughtworks","city":"Brisbane","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-16T02:02:33.788Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Infrastructure Support Engineer","description":"As a consultant Infrastructure Support Engineer, your daily responsibilities are integral to ensuring technical excellence and operational efficiency, particularly in cloud environments. Your contribution as a first responder extends to automating day-to-day operations, responding to and escalating production incidents, and assisting development teams in incident resolution.\r\nJob responsibilities You will keep a vigilant eye on the operations of shipped products and services following the agreed upon \"Eyes on glass/Follow the sun\" engagement models.\r\nYou will monitor product/service operations against key performance indicators defined by the business and take necessary actions in response to detected deviations.\r\nYou will document the appropriate responses to various kinds of incident scenarios in collaboration with development teams and prepare runbooks.\r\nYou will reduce the human effort in day-to-day operations by automating, configuring and tweaking alerts, and monitoring as necessary.\r\nYou will respond to production incidents and execute well defined responses, raising the incident to higher levels of support wherever necessary.\r\nYou will assist development teams in incident resolution as necessary, e.g.: as a pair, providing updates, handling communication, etc.\r\nYou will assist in conducting incident root cause analysis (RCA), preparing incident postmortem reports, communicating incident RCA to client stakeholders whenever necessary and responding to queries and resolution approaches.\r\nYou will pair on implementing service/product reliability improvement by writing infrastructure/observability configuration code, in collaboration with service reliability engineers.\r\nJob qualifications Technical Skills You are familiar with CI/CD tools such as Jenkins, GitlabCI, CircleCI, etc.\r\nYou have had exposure to log aggregation systems, e.g.: EFK, Splunk, Datadog.\r\nYou have hands-on experience with monitoring, alerting and observability, e.g.: Prometheus, Grafana, Datadog.\r\nYou possess a good understanding of at least one Public Cloud, e.g.: AWS, Azure, GCP.\r\nYou have hands-on experience executing most common operations in managing workloads on any container ecosystem tech stacks e.g.: Docker, Kubernetes, Openshift.\r\nYou have a basic understanding of API concepts such as request, response, headers, authentication, JSON payloads, etc.\r\nYou have a basic understanding of networking including concepts such as high availability, load balancing and proxies.\r\nYou have a basic understanding of traffic load management approaches such as horizontal and vertical scaling.\r\nYou have a basic understanding of availability concepts such as downtime, time to recover/restore, SLAs, etc.\r\nYou have experience running basic system administration operations in a Linux operating system such as RHEL or Ubuntu.\r\nProfessional Skills You have good communication skills and are proficient in English.\r\nYou can confidently hold a Q&A discussion.\r\nYou have a good attitude towards learning new technical skills and concepts.\r\nYou possess innovative thinking and confidence in suggesting ideas to the team.\r\nYou have strong drive and ownership to sign up and deliver work when called upon without being too concerned with role boundaries.\r\nYou are willing to be part of a rotation- and need-based 24x7 team.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T02:02:33.788Z","dateModified":"2026-07-16T02:02:33.788Z","hiringOrganization":{"@type":"Organization","name":"Thoughtworks","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brisbane","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ddc6b7115d63ea917fdc5bdb"},"url":"https://jobsearcher.com/jobs/ddc6b7115d63ea917fdc5bdb"}}