{"schemaVersion":"jobsearcher.job.v1","id":"ddba315be74efbeea46a5c2c","url":"https://jobsearcher.com/jobs/ddba315be74efbeea46a5c2c","canonicalUrl":"https://jobsearcher.com/jobs/ddba315be74efbeea46a5c2c","title":"Ground Packaging Handler","description":"Job Title: Ground Packaging Handler\nCity: Charlotte\nState/Province: North Carolina\nPosting Start Date: 9/4/26\nWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.\n\nRole Purpose\n\nThe purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team.\n\n͏\n\nDo\n\nEnsure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting\nAcknowledge client cases as per the SLA’s defined in the contract\nAccess client tool and log all incoming client cases accurately on the internal tool as per contract\nAccurately document all pertinent case information such as case number, case type, etc. of daily cases received\nFollow standard processes and procedures to track and prioritize all client cases\nAccurately update the internal tool with daily cases and forward the same to respective agents and QAs\nAccess and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization\nMaintain and timely update internal tool for agents to speed up response time\nIdentify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution\nEnsure all client information, disclosures and regulatory changes are given to agents and QA’s on a regular basis\nMonitor compliance with service agreements to avoid legal challenges\nShare recorded case logs and status reports with clients and supervisors on a daily basis\n͏\nDeliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines\nServe as the primary point of contact for accessing cases pertaining to a specific client using designated client tool\nDevelop deep understanding and use of client tool to effectively perform day today duties\nAccess client tool and acknowledge to the client the receipt of the cases as per the SLA’s defined in the contract\nAccurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received\nPrioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client\nAccurately extract case information and create an excel listing cases along with relevant information pertaining to the cases\nMaintain logs and records of all client cases as per the standard procedures and guidelines\nCollaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases\n͏\nEnsure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting\nEnsure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software\nMaintain tracker of all cases received along with the allocation information for reporting purposes\nEnsure all client cases are resolved as per the defined SLA’s and regulatory guidelines defined by the client\nMaintain and share the resolution status report with supervisor and client on a daily basis\nShare the hourly productivity update report with supervisors and clients on a daily basis\nUndertake client training on specific tool features and/or any other regulatory changes introduced by client/govt.\nConduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs\nEnsure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance\nLiaise between the client and internal teams on escalations of serious issues and unique queries\nFollow up with agents and QAs to record feedback and ensure compliance to contract SLA’s and regulations\nInteract and engage with the client and internal stakeholders to communicate and update progress against a particular case\n͏\nBuild capability to ensure operational excellence and maintain superior customer service levels for the existing client\nUndertake trainings to stay current with any new features, changes and updates on client tool\nEnroll in product specific and any other trainings per client requirements/recommendations\nConduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently\nIdentifying and document most common problems and recommend appropriate changes to the team leader\nUpdates job knowledge by participating in self learning opportunities and maintaining personal networks\nReceive orders from system, pick orders from shelf and load into delivery package\nWeigh delivery package and validate, and record weight before loading\nRequest aircraft when package is ready to be delivered\nCarry package from packing area to aircraft pickup location\nLoad aircraft with package\nMaintain a clean work environment\nMust be able to work alone or in a small team\nReport failed orders to the customer support team\nEscalate any loading or onsite issues to their team lead\nPerform daily inventory check and audit\nOther duties as needed and agreed upon by the Parties\n\nMandatory Skills: Drone Scan .\n\nThe expected compensation for this role ranges from $25,000 to $50,000 .\n\nFinal compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.\n\nApplicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.\n\nWipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.\n\nReinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.","company":"Wipro","rawCompany":"wipro","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-09-06T13:29:15.040Z","occupations":[{"code":"53-7064.00","title":"Packers and Packagers, Hand","slug":"packers-and-packagers-hand"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5071.00","title":"Shipping, Receiving, and Inventory Clerks","slug":"shipping-receiving-and-inventory-clerks"}],"industries":[{"code":"561910","title":"Packaging and Labeling Services","slug":"packaging-and-labeling-services"},{"code":"488991","title":"Packing and Crating","slug":"packing-and-crating"},{"code":"493110","title":"General Warehousing and Storage","slug":"general-warehousing-and-storage"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Ground Packaging Handler","description":"Job Title: Ground Packaging Handler\nCity: Charlotte\nState/Province: North Carolina\nPosting Start Date: 9/4/26\nWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.\n\nRole Purpose\n\nThe purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team.\n\n͏\n\nDo\n\nEnsure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting\nAcknowledge client cases as per the SLA’s defined in the contract\nAccess client tool and log all incoming client cases accurately on the internal tool as per contract\nAccurately document all pertinent case information such as case number, case type, etc. of daily cases received\nFollow standard processes and procedures to track and prioritize all client cases\nAccurately update the internal tool with daily cases and forward the same to respective agents and QAs\nAccess and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization\nMaintain and timely update internal tool for agents to speed up response time\nIdentify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution\nEnsure all client information, disclosures and regulatory changes are given to agents and QA’s on a regular basis\nMonitor compliance with service agreements to avoid legal challenges\nShare recorded case logs and status reports with clients and supervisors on a daily basis\n͏\nDeliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines\nServe as the primary point of contact for accessing cases pertaining to a specific client using designated client tool\nDevelop deep understanding and use of client tool to effectively perform day today duties\nAccess client tool and acknowledge to the client the receipt of the cases as per the SLA’s defined in the contract\nAccurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received\nPrioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client\nAccurately extract case information and create an excel listing cases along with relevant information pertaining to the cases\nMaintain logs and records of all client cases as per the standard procedures and guidelines\nCollaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases\n͏\nEnsure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting\nEnsure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software\nMaintain tracker of all cases received along with the allocation information for reporting purposes\nEnsure all client cases are resolved as per the defined SLA’s and regulatory guidelines defined by the client\nMaintain and share the resolution status report with supervisor and client on a daily basis\nShare the hourly productivity update report with supervisors and clients on a daily basis\nUndertake client training on specific tool features and/or any other regulatory changes introduced by client/govt.\nConduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs\nEnsure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance\nLiaise between the client and internal teams on escalations of serious issues and unique queries\nFollow up with agents and QAs to record feedback and ensure compliance to contract SLA’s and regulations\nInteract and engage with the client and internal stakeholders to communicate and update progress against a particular case\n͏\nBuild capability to ensure operational excellence and maintain superior customer service levels for the existing client\nUndertake trainings to stay current with any new features, changes and updates on client tool\nEnroll in product specific and any other trainings per client requirements/recommendations\nConduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently\nIdentifying and document most common problems and recommend appropriate changes to the team leader\nUpdates job knowledge by participating in self learning opportunities and maintaining personal networks\nReceive orders from system, pick orders from shelf and load into delivery package\nWeigh delivery package and validate, and record weight before loading\nRequest aircraft when package is ready to be delivered\nCarry package from packing area to aircraft pickup location\nLoad aircraft with package\nMaintain a clean work environment\nMust be able to work alone or in a small team\nReport failed orders to the customer support team\nEscalate any loading or onsite issues to their team lead\nPerform daily inventory check and audit\nOther duties as needed and agreed upon by the Parties\n\nMandatory Skills: Drone Scan .\n\nThe expected compensation for this role ranges from $25,000 to $50,000 .\n\nFinal compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.\n\nApplicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.\n\nWipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.\n\nReinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.","datePosted":"2026-09-06T13:29:15.040Z","dateModified":"2026-09-06T13:29:15.040Z","hiringOrganization":{"@type":"Organization","name":"Wipro","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ddba315be74efbeea46a5c2c"},"url":"https://jobsearcher.com/jobs/ddba315be74efbeea46a5c2c"}}