Lead Software Engineer - Platform Services

DescriptionLead Software Engineer – Platform ServicesAt Salesforce, we’re inspiring the future of business with AI + Data + CRM. Guided by our core values, we help companies across every industry connect with customers in entirely new ways — while empowering our employees to innovate, grow, and make an impact.Our Digital Marketing Technology organization is transforming how prospects, customers, and Trailblazers engage with Salesforce online. We are building a unified digital platform that powers personalized, intelligent, and scalable experiences across Salesforce.com and the broader Trailblazer ecosystem.We’re looking for a Lead Software Engineer to help shape the architecture and evolution of this platform while driving technical excellence across globally scaled digital experiences.About The RoleThis role sits within the Platform Services team in Salesforce’s Digital Marketing Technology organization. As a Lead Software Engineer, you will provide hands-on technical leadership across architecture, platform innovation, and large-scale distributed systems.You’ll partner closely with engineering, product, architecture, and platform teams to design and build scalable cloud-native services that power Salesforce’s global digital ecosystem. This is a highly collaborative individual contributor role focused on solving complex technical challenges while mentoring engineers and elevating engineering standards across teams.What You’ll DoLead the architecture and design of scalable, secure, and resilient platform servicesDrive technical strategy and influence architectural decisions across multiple engineering teamsPartner with Product and Engineering leadership to shape technical roadmaps aligned with business goalsDesign and deliver high-scale distributed systems and APIs supporting Salesforce’s global digital experiencesChampion engineering excellence through best practices in system design, testing, observability, scalability, and operational maturityDrive innovation in Agile development, DevOps, CI/CD, and cloud-native engineering practicesEvaluate and adopt modern technologies and AI-assisted engineering workflows that improve developer productivity and software qualityMentor and coach engineers while fostering a culture of ownership, collaboration, and continuous improvementHelp evolve platform capabilities that enable dynamic and personalized customer experiences globallyWho We’re Looking ForStrong technical leader with deep experience building and scaling distributed systemsHands-on engineer passionate about solving complex platform and architecture challengesExperience working within modern digital, marketing technology, or customer identity ecosystemsStrong collaborator who can influence technical direction across organizationsEngineer who effectively leverages AI-assisted development tools to improve engineering productivity and accelerate software deliveryPassion for building scalable, reliable, and secure customer-facing systemsQualifications8+ years of professional software development experience in designing, building, scaling, and maintaining large-scale, highly performant, and resilient production services.Bachelor’s or master’s degree in computer science or related technical subject area or equivalent combination of education and experience.Experience in microservices architecture, domain driven design, and RESTful and GraphQL API's.Experience building high-scale microservices on AWS (preferred), GCP, or other public cloud substrates.Experience with AWS components like API Gateway, Lambdas, SNS, SQS, ElastiCache, AppSync etc and NoSQL databases like DynamoDB, Graph databases (Neo4j, Neptune, etc), and Data streams (Kafka, Kinesis, etc)Experience developing back-end software using JavaScript or TypeScript and runtimes like Node.js (preferred)Experience with web security, including JWT lifecycle management, CORS, CSP, and XSS prevention.AI fluency and Proven experience using AI coding assistants (Cursor, Windsurf , Codex etc) to accelerate the SDLC (Software Development Life Cycle)Experience in test-driven development and testing frameworks like Jest, Playwright, etc.Experience in Service orchestration using tools like Terraform (preferred).Experience in Consumer/B2C identity package implementations such as Okta /Auth0 and Identity protocols like OAuth 2.0, OpenID Connect etc (preferred).Strong verbal and written communication skills.For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.At Salesforce, we strive to create an accessible and inclusive experience for all candidates.If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Equal Opportunity Statement.Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.Salesforce welcomes all.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.