{"schemaVersion":"jobsearcher.job.v1","id":"dd4cb85d9382ca70b7b602f9","url":"https://jobsearcher.com/jobs/dd4cb85d9382ca70b7b602f9","canonicalUrl":"https://jobsearcher.com/jobs/dd4cb85d9382ca70b7b602f9","title":"Support Engineer *Remote* (m/f/d)","description":"About Us\n\nPliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.\nWe serve two primary customer segments:\nCompanies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.\n\nBusinesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions.\nFounded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.\n\nLearn more at www.getpliant.com\n\nAbout the Role\n\nWe’re looking for a (Technical) Support Engineer remote (m/f/d) to strengthen our Support Engineering team by owning the technical investigation and resolution of complex customer issues.\nYou’ll act as the internal escalation point from 1st-Level Support, diving deep into technical topics across our Web Apps and API (SaaS) offerings. You’ll reproduce issues, analyze logs and data, validate API workflows, and coordinate cross-functionally with Customer Support, Product, and Engineering. When an issue requires a product change or a code fix, you’ll escalate with a high-quality technical handover that accelerates engineering resolution.\nYou will work on real technical challenges, using modern tools, supporting our efforts to deliver world-class support.\n\nThis role is Remote with preference working on EST timezone.\n\nWhat You’ll Do\nOwn complex technical cases end-to-end: Take over technical tickets from 1st-Level Support, drive investigation, and deliver clear outcomes such as solution, workaround, or escalation to Engineering or Product teams.\nCommunication & SLA ownership: Ensure clear updates to stakeholders and adherence to SLAs throughout the ticket lifecycle.\nEscalate effectively (Engineering handover): Provide complete reproduction steps, impact assessment, logs/queries/screenshots as relevant, and a crisp hypothesis when possible.\nCoordinate cross-functionally: Align with Product & Engineering on prioritization, provide context, and keep Customer Support informed.\nDebug product and integration issues end-to-end: Analyze customer reports, reproduce behavior, compare against expected workflows, and isolate root causes. Diagnose technical problems using logs, system tools, and troubleshooting frameworks.\nTriage and classify issues: Distinguish between configuration/integration errors, data issues, product limitations, and genuine bugs.\nWhat You’ll Bring\n3+ years in a role that includes deep technical troubleshooting (e.g., Technical Support Engineer, QA Engineer with strong debugging, and customer-facing investigations).\nStrong debugging and analytical skills, you can form hypotheses, test quickly, and converge on root cause.\nREST APIs + web fundamentals knowledge: HTTP, webhooks, auth (OAuth/JWT), idempotency\nExperience testing REST APIs using tools such as Postman and/or cURL\nExcellent communication skills, with the ability to bridge technical and non-technical audiences effectively.\nComfortable writing SQL (PostgreSQL DB) queries (joins, aggregations) to validate system state and debug issues.\nAbility to read code for debugging assistance\nHands-on experience investigating issues using logs and observability tooling (e.g., Datadog/Grafana/Splunk).\nHigh ownership & autonomy: You work independently, drive investigations to resolution, and know when to pull in others to move faster.\nExperience working with AI engineering tools: Claude, Codex, etc. and understanding of the ecosystem: skills, connectors, context engineering.\nFluent in English\nBonus Points (Nice to Have)\nPrevious experience supporting fintech web apps or ERP integrations in accounting, invoicing, or payment systems.\nBasic scripting/automation (Python/JS) to speed up investigations\nExperience writing or maintaining technical documentation\nWhat We Offer\nDeep fintech exposure: Learn how a modern corporate card platform works end-to-end (cards, embedded finance, ERP/accounting workflows) through real customer cases and close collaboration with Product and Engineering.\nThe opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence\nYour choice of preferred OS, Windows or Mac\nFlat hierarchy and transparent communication in a relaxed, professional atmosphere\nOpportunity to develop your talent in a dynamic team with ambitious goals\nFlexibility and possibility to work remotely\nCompany card with a monthly allowance for lunches, coffee, etc. with co-workers\nAt Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process—we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.","company":"Pliant","rawCompany":"pliant","isRemote":true,"isActive":false,"createdAt":"2026-07-22T00:44:45.846Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer *Remote* (m/f/d)","description":"About Us\n\nPliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.\nWe serve two primary customer segments:\nCompanies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.\n\nBusinesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions.\nFounded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.\n\nLearn more at www.getpliant.com\n\nAbout the Role\n\nWe’re looking for a (Technical) Support Engineer remote (m/f/d) to strengthen our Support Engineering team by owning the technical investigation and resolution of complex customer issues.\nYou’ll act as the internal escalation point from 1st-Level Support, diving deep into technical topics across our Web Apps and API (SaaS) offerings. You’ll reproduce issues, analyze logs and data, validate API workflows, and coordinate cross-functionally with Customer Support, Product, and Engineering. When an issue requires a product change or a code fix, you’ll escalate with a high-quality technical handover that accelerates engineering resolution.\nYou will work on real technical challenges, using modern tools, supporting our efforts to deliver world-class support.\n\nThis role is Remote with preference working on EST timezone.\n\nWhat You’ll Do\nOwn complex technical cases end-to-end: Take over technical tickets from 1st-Level Support, drive investigation, and deliver clear outcomes such as solution, workaround, or escalation to Engineering or Product teams.\nCommunication & SLA ownership: Ensure clear updates to stakeholders and adherence to SLAs throughout the ticket lifecycle.\nEscalate effectively (Engineering handover): Provide complete reproduction steps, impact assessment, logs/queries/screenshots as relevant, and a crisp hypothesis when possible.\nCoordinate cross-functionally: Align with Product & Engineering on prioritization, provide context, and keep Customer Support informed.\nDebug product and integration issues end-to-end: Analyze customer reports, reproduce behavior, compare against expected workflows, and isolate root causes. Diagnose technical problems using logs, system tools, and troubleshooting frameworks.\nTriage and classify issues: Distinguish between configuration/integration errors, data issues, product limitations, and genuine bugs.\nWhat You’ll Bring\n3+ years in a role that includes deep technical troubleshooting (e.g., Technical Support Engineer, QA Engineer with strong debugging, and customer-facing investigations).\nStrong debugging and analytical skills, you can form hypotheses, test quickly, and converge on root cause.\nREST APIs + web fundamentals knowledge: HTTP, webhooks, auth (OAuth/JWT), idempotency\nExperience testing REST APIs using tools such as Postman and/or cURL\nExcellent communication skills, with the ability to bridge technical and non-technical audiences effectively.\nComfortable writing SQL (PostgreSQL DB) queries (joins, aggregations) to validate system state and debug issues.\nAbility to read code for debugging assistance\nHands-on experience investigating issues using logs and observability tooling (e.g., Datadog/Grafana/Splunk).\nHigh ownership & autonomy: You work independently, drive investigations to resolution, and know when to pull in others to move faster.\nExperience working with AI engineering tools: Claude, Codex, etc. and understanding of the ecosystem: skills, connectors, context engineering.\nFluent in English\nBonus Points (Nice to Have)\nPrevious experience supporting fintech web apps or ERP integrations in accounting, invoicing, or payment systems.\nBasic scripting/automation (Python/JS) to speed up investigations\nExperience writing or maintaining technical documentation\nWhat We Offer\nDeep fintech exposure: Learn how a modern corporate card platform works end-to-end (cards, embedded finance, ERP/accounting workflows) through real customer cases and close collaboration with Product and Engineering.\nThe opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence\nYour choice of preferred OS, Windows or Mac\nFlat hierarchy and transparent communication in a relaxed, professional atmosphere\nOpportunity to develop your talent in a dynamic team with ambitious goals\nFlexibility and possibility to work remotely\nCompany card with a monthly allowance for lunches, coffee, etc. with co-workers\nAt Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process—we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.","datePosted":"2026-07-22T00:44:45.846Z","dateModified":"2026-07-22T00:44:45.846Z","hiringOrganization":{"@type":"Organization","name":"Pliant","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dd4cb85d9382ca70b7b602f9"},"url":"https://jobsearcher.com/jobs/dd4cb85d9382ca70b7b602f9"}}