{"schemaVersion":"jobsearcher.job.v1","id":"dce20bf3a244b291280b84b1","url":"https://jobsearcher.com/jobs/dce20bf3a244b291280b84b1","canonicalUrl":"https://jobsearcher.com/jobs/dce20bf3a244b291280b84b1","title":"Intermediate Technical Trainer/Instructional Designer","description":"Intermediate Technical Trainer/Instructional Designer Everett, United States | Posted on 10/28/2025\r\nRole-Intermediate Technical Trainer/Instructional Designer -\r\nOverview\r\nClientis seeking a skilled Technical Trainer / Instructional Designer to joinour team to support the implementation of and ongoing training for ChildCare Financial Assistance (CCFA) software applications managed bythe Department of Early Education and Care (EEC) .\r\nTheideal candidate will have experience documenting and explaining complextechnical concepts in clear, accessible language for diverse audiences,including those whose first language is not English, and preferably with abackground in public benefits systems.\r\nThisrole demands a strong foundation in adult learning theory and the abilityto deliver engaging training both in person and online.\r\nRequirements Duties andResponsibilities\r\nDevelop,design, deliver, and maintain training programs that explain CCFA softwarefeatures and workflows to diverse audiences, including families, childcare providers, collateral agencies that support the child care financialassistance process, and EEC staff.\r\nTranslatetechnical jargon into understandable terms for non-technical users.\r\nAdapttraining content for individuals with limited English proficiency.\r\nFacilitatelive training sessions (in-person and virtual) with confidence andclarity.\r\nCollaboratewith stakeholders to assess training needs and measure effectiveness.\r\nUseadult learning principles to create engaging and effective educationalmaterials.\r\nManageand triage tickets using ServiceNow, providing frontline technical supportand escalating issues as needed.\r\nDevelopon-demand, self-paced training modules using Microsoft 365 tools (e.g.,Word, PowerPoint, Teams), GoToMeeting, and Zoom with modularity andaccessibility in mind.\r\nRequired Skills,Knowledge, and Abilities:\r\nProficiency in Articulate or similar e-learningauthoring tools for creating on-demand training content.\r\nProvenexperience in technical training or education roles, with the ability toexplain technical information clearly to Client audiences.\r\nStrongskills in designing, developing, and maintaining learning artifacts suchas training manuals, job aids, user guides, and e-learning content.\r\nFamiliarity with adult learning theory andinstructional design best practices.\r\nComfortand skill in delivering training both in-person and via online platforms.\r\nExperience working with diverse populations, includingthose whose first language is not English.\r\nStronginterpersonal and communication skills.\r\nFamiliaritywith ServiceNow or similar ticketing systems for managing technicalsupport.\r\nKnowledgeof fiscal systems, including understanding of budgeting, financialworkflows, or payment processing related to public benefits or governmentprograms.\r\nExperienceinintegrating fiscal concepts into training materials fornon-financial audiences.\r\nPreferred Skills,Knowledge, and Abilities:\r\nExperience with public benefits systems, ideally withinearly child care, education, health and human services, or relatedsectors.\r\nExperienceusing content management systems (CMS) to organize, update, and distributetraining materials efficiently.\r\nExperience working within federal, state, or localgovernment agencies.\r\nExperienceusing Jira for end-to-end tracking of tasks, sprints and releases,ensuring timely delivery and process transparency\r\nExperienceleading cross functional teams including planning, timeline management,stakeholder communication, and coordination of resources in Agileenvironments.\r\nExperiencefacilitating Scrum and Agile ceremonies (stand-ups, sprint planning,retrospectives) and coaching teams on Agile principlesfor continuousimprovement and increased productivity.\r\nJ-18808-Ljbffr","company":"Govserviceshub","rawCompany":"govserviceshub","city":"Everett","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T00:51:46.376Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"25-9031.00","title":"Instructional Coordinators","slug":"instructional-coordinators"},{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"}],"industries":[{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Intermediate Technical Trainer/Instructional Designer","description":"Intermediate Technical Trainer/Instructional Designer Everett, United States | Posted on 10/28/2025\r\nRole-Intermediate Technical Trainer/Instructional Designer -\r\nOverview\r\nClientis seeking a skilled Technical Trainer / Instructional Designer to joinour team to support the implementation of and ongoing training for ChildCare Financial Assistance (CCFA) software applications managed bythe Department of Early Education and Care (EEC) .\r\nTheideal candidate will have experience documenting and explaining complextechnical concepts in clear, accessible language for diverse audiences,including those whose first language is not English, and preferably with abackground in public benefits systems.\r\nThisrole demands a strong foundation in adult learning theory and the abilityto deliver engaging training both in person and online.\r\nRequirements Duties andResponsibilities\r\nDevelop,design, deliver, and maintain training programs that explain CCFA softwarefeatures and workflows to diverse audiences, including families, childcare providers, collateral agencies that support the child care financialassistance process, and EEC staff.\r\nTranslatetechnical jargon into understandable terms for non-technical users.\r\nAdapttraining content for individuals with limited English proficiency.\r\nFacilitatelive training sessions (in-person and virtual) with confidence andclarity.\r\nCollaboratewith stakeholders to assess training needs and measure effectiveness.\r\nUseadult learning principles to create engaging and effective educationalmaterials.\r\nManageand triage tickets using ServiceNow, providing frontline technical supportand escalating issues as needed.\r\nDevelopon-demand, self-paced training modules using Microsoft 365 tools (e.g.,Word, PowerPoint, Teams), GoToMeeting, and Zoom with modularity andaccessibility in mind.\r\nRequired Skills,Knowledge, and Abilities:\r\nProficiency in Articulate or similar e-learningauthoring tools for creating on-demand training content.\r\nProvenexperience in technical training or education roles, with the ability toexplain technical information clearly to Client audiences.\r\nStrongskills in designing, developing, and maintaining learning artifacts suchas training manuals, job aids, user guides, and e-learning content.\r\nFamiliarity with adult learning theory andinstructional design best practices.\r\nComfortand skill in delivering training both in-person and via online platforms.\r\nExperience working with diverse populations, includingthose whose first language is not English.\r\nStronginterpersonal and communication skills.\r\nFamiliaritywith ServiceNow or similar ticketing systems for managing technicalsupport.\r\nKnowledgeof fiscal systems, including understanding of budgeting, financialworkflows, or payment processing related to public benefits or governmentprograms.\r\nExperienceinintegrating fiscal concepts into training materials fornon-financial audiences.\r\nPreferred Skills,Knowledge, and Abilities:\r\nExperience with public benefits systems, ideally withinearly child care, education, health and human services, or relatedsectors.\r\nExperienceusing content management systems (CMS) to organize, update, and distributetraining materials efficiently.\r\nExperience working within federal, state, or localgovernment agencies.\r\nExperienceusing Jira for end-to-end tracking of tasks, sprints and releases,ensuring timely delivery and process transparency\r\nExperienceleading cross functional teams including planning, timeline management,stakeholder communication, and coordination of resources in Agileenvironments.\r\nExperiencefacilitating Scrum and Agile ceremonies (stand-ups, sprint planning,retrospectives) and coaching teams on Agile principlesfor continuousimprovement and increased productivity.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T00:51:46.376Z","dateModified":"2026-08-08T00:51:46.376Z","hiringOrganization":{"@type":"Organization","name":"Govserviceshub","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Everett","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dce20bf3a244b291280b84b1"},"url":"https://jobsearcher.com/jobs/dce20bf3a244b291280b84b1"}}