Technical Support Engineer - Automations

IDR is seeking a Technical Support Engineer - Automations to join one of our top clients for an opportunity in Orlando, FL. This role involves providing advanced technical support in a dynamic environment where automation and troubleshooting are key. The company is a leader in technology and software solutions, focused on innovative automation systems.Position Overview for the Technical Support Engineer - Automations:Provides technical support to field engineers, technicians, and product support personnel troubleshooting complex electro/mechanical equipment, software, and networked systems.Responds to situations where first-line product support has been unable to resolve issues in malfunctioning equipment or software.Reports design, reliability, and maintenance problems or bugs to the engineering teams.Involves customer installation and training for highly technical or sophisticated products.Interacts directly with customers/users who have a technical background, particularly in systems level software.Requirements for the Technical Support Engineer - Automations:Must have JavaScript experience.Must have networking and OS debugging experience.ServiceNow platform knowledge is a plus.Strong troubleshooting skills in complex software and hardware environments.Ability to communicate technical information clearly to customers and team members.What's in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organization.Why IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your success.Medical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.