Service Manager

Trillium Professional has a direct hire opportunity in Ann Arbor, MI for a Service Manager.Responsibilities- Responsible for quarterly forecasts.Support, inform, prioritize, and coordinate activities and resources across all offices.Serve as the primary point of contact for accounts.Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.Schedule resources to support standard service agreements.Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.Evaluate time-and-material service orders for completed costs and scope of work, and process invoices in accordance with standard billing practices.Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.Additional responsibilities- Assist in coordinating the security project and service requests through progressive stages, with the goal of completion within a specified time and budget. Weekly tasks include invoicing, generating and executing purchase orders, and team schedules. Monthly reporting to internal and external management and customers to provide status on services and projects.Experience-3-5 years within a similar industry.Experience working with clients directly to address any service issues.Experience working with Project Manager’s to ensure project completion.Experience working with subcontractors and vendors to ensure timely completion of project.