Business Systems Support Specialist

This job was posted by https://illinoisjoblink.illinois.gov : For moreInformation, Please Seehttps://illinoisjoblink.illinois.gov/jobs/13309923MNJ is a leading technology solutions provider - (Digital Transformationand IT Solutions Provider). Services include: Cloud, Security,Connectivity, Technology Sourcing, Network Infrastructure, ProfessionalProvider. Established in 2002 with a vision to make anextraordinarydifference in the lives of our stakeholders.We are lookingto add a**Business Systems Support Specialist**to our IT team.Position PurposeThe primary purpose of the Business Systems Support Specialist role isresponsible for providing technical assistance and troubleshooting forMNJs core business systems. This includes the internal Order ManagementSystem (SSA), client-facing website, Microsoft Dynamics 365 ERP (Finance& Operations), and Microsoft Dynamics 365 CRM. The position serves asthe first point of contact for business system related issues, ensuringtimely resolution and collaboration with internal teams including butnot limited to the Development Team, Help Desk Team, Director of IT andCIO.Every effort has been made to identify the essential functions of thisposition. However, it in no way states or implies that these are theonly duties you will be required to perform. The omission of specificduties from this list does not exclude them from the position if thework is similar, related or is an essential function of the position.Position Responsibilities Act as a Liaison between technical teams and MNJ business users,ensuring clear communication and timely resolution of issues. Respond to Help Desk tickets related to MNJs business systems.Adhere to an average time to resolve or escalate tickets within SLA. Investigate reported issues and determine whether the problem isusability-related or system-related. Provide guidance and training to end users when issues stem fromusability errors. Issue Analysis to identify the root cause of system issues. Document findings and add detailed information to Help Desk ticketsfor escalation to the Development Team. Maintain accurate records of troubleshooting steps and resolutions. Supply additional information and context to developers for issueremediation. Participate in testing and validation of fixes before deployment. Communicate status updates and ensure timely resolution of escalatedissues. Other duties as assigned.Position Requirements Bachelors degree in Information Technology, Computer Science,Business Systems, or related field or at least 2 years of experiencein business systems support, application support, or Help Deskroles. Experience with Microsoft Dynamics 365 ERP (Finance & Operations)and CRM. Experience withAzure DevOps, Zoho Desk, ServiceNow, or equivalentissue tracking system Introductory knowledge of data analysis to properly analyze systemdata and support business the business. The ability to demonstrate basic data analysis competency. Ensure clear, professional communication with end users and internalstakeholders. Ability to manage multiple priorities in a fast-paced environment. Maintain a high level of accuracy and attention to detail indocumentation. Demonstrate problem-solving skills and the ability to workindependently on assigned tasks.MNJ recognizes that our employees are our biggest asset and that is whywe stress the importance of our culture and climate in our daily work.We value and treat our colleagues with respect and promote working hardby also having fun at work. Our team is a passionate group ofindividuals in every department that are looking to give our clients thebest experience possible.MNJ values our employees, and we want them to be healthy and happy. Weoffer competitive salaries and a diverse blend of benefits to ensurethat we are a great place to work! Medical, dental, and vision insurance Company-paid Health Reimbursement Account (with applicable medicalplans) Flexible Spending Accounts (Health and Dependent Care) Company-paid life and AD&D insurance 401k (pre-tax and Roth options available) along with companymatching Voluntary supplemental life and AD&D insurance Voluntary short-term disability Voluntary long-term disability Accident Insurance Critical Illness Insurance Company-paid telehealth PTO & paid holidays Employee Assistance Program Employee recognition programs Referral bonus program Job training & professional developmentThe salary for this role is \$65,000 - \$80,000/year. Candidates will beassessed and provided offers against the minimum qualifications of thisrole and their individual experience.