{"schemaVersion":"jobsearcher.job.v1","id":"dc9b87ca5390554ec0c2926e","url":"https://jobsearcher.com/jobs/dc9b87ca5390554ec0c2926e","canonicalUrl":"https://jobsearcher.com/jobs/dc9b87ca5390554ec0c2926e","title":"IT Support Engineer","description":"RemoteFix Engineer\n\nIntegrity Technology Solutions | Bloomington, IL Hybrid Work Environment\n\nBecome the Trusted Technology Expert Our Clients Rely On\n\nAt Integrity Technology Solutions, we don't believe technical support is just about fixing problems. It's about building trust, solving challenges, and helping our clients succeed through technology.\n\nWe're looking for a RemoteFix Engineer who combines strong technical skills with exceptional customer service. In this role, you'll serve as a dedicated technical resource for an assigned Client Success Team, working closely with clients to resolve issues, provide guidance, and deliver an outstanding support experience.\n\nIf you enjoy troubleshooting technology, helping people, continuously learning, and being part of a collaborative team, we'd love to hear from you.\n\nWhat You'll Do\n\nAs a RemoteFix Engineer, you'll be the first point of contact for many of our clients' technology needs. You'll work directly with end users, resolve technical issues, communicate solutions clearly, and collaborate with other engineers to ensure every client receives exceptional service.\n\nYou'll become familiar with the businesses you support, allowing you to provide more personalized, efficient, and proactive technical assistance.\n\nIn This Role, You Will:\n\n✅ Troubleshoot and resolve a wide variety of end-user technology issues\n\n✅ Serve as a trusted technical resource for your assigned clients\n\n✅ Manage service tickets from intake through resolution or escalation\n\n✅ Deliver outstanding customer service through proactive communication\n\n✅ Support Microsoft 365, Windows environments, Active Directory, mobile devices, printers, and workstation technologies\n\n✅ Collaborate with Systems Support Engineers, Network Engineers, Technology Strategists, and Client Success Partners\n\n✅ Participate in client meetings to better understand business operations and technology goals\n\n✅ Document solutions and contribute to shared team knowledge\n\n✅ Identify opportunities to improve processes and elevate the client experience\n\n✅ Continue growing your technical skills through training, mentorship, and hands-on experience\n\nMore Than a Help Desk Position\n\nAt Integrity, our RemoteFix Engineers aren't anonymous technicians working through endless queues.\n\nYou'll be aligned with a dedicated Client Success Team and develop meaningful relationships with the clients you support. Over time, you'll gain a deep understanding of their technology environments, business processes, and operational priorities.\n\nThat familiarity allows you to provide faster support, better recommendations, and a more personalized experience for every client interaction.\n\nWhat You'll Be Working On\n\nYou'll troubleshoot and support technologies such as:\n\nMicrosoft Windows operating systems\nMicrosoft 365 and Office applications\nActive Directory user administration\nWorkstation hardware and software\nMobile devices and tablets\nPrinter and peripheral issues\nPassword and user access concerns\nNetwork connectivity issues\nRemote access technologies\nSecurity and endpoint protection technologies\n\nYou'll also collaborate with senior engineers when more advanced technical expertise is needed, giving you valuable opportunities to learn and expand your skills.\n\nWho Thrives in This Role?\n\nSuccessful RemoteFix Engineers are:\n\nTechnology enthusiasts who enjoy solving problems\nStrong communicators who can explain technical concepts in simple terms\nCalm and professional under pressure\nNaturally curious and eager to learn\nOrganized and detail-oriented\nTeam players who enjoy collaborating with others\nCustomer-focused and committed to service excellence\nAdaptable and comfortable working in a fast-paced environment\nQualifications\nRequired\nAt least 1 year of IT support experience in a client-facing role\nExperience troubleshooting Windows operating systems and Microsoft 365 environments\nWorking knowledge of Active Directory administration\nUnderstanding of networking fundamentals such as IP addressing, DNS, and connectivity troubleshooting\nExperience supporting workstations, peripherals, and mobile devices\nStrong verbal and written communication skills\nAbility to manage and prioritize multiple support requests effectively\nCommitment to delivering an exceptional client experience\nAbility to work independently while contributing to a collaborative team environment\nPreferred\nExperience working in a Managed Service Provider (MSP) environment\nAssociate's or Bachelor's degree in Information Technology, Computer Science, or a related field\nIndustry certifications such as:\nCompTIA A+\nNetwork+\nSecurity+\nMicrosoft Certifications\nCisco Certifications\nExperience with ConnectWise or other professional service management platforms\nCareer Growth Opportunities\n\nWe believe in developing talent from within.\n\nThis role provides valuable exposure to:\n\nClient relationship management\nAdvanced troubleshooting and engineering practices\nCybersecurity awareness and best practices\nProfessional IT service delivery\nCross-functional collaboration with specialized technical teams\n\nWhether your long-term goal is Systems Engineering, Network Engineering, Security, Professional Services, or Client Strategy, you'll gain experience that supports your professional growth.\n\nWhy Join Integrity Technology Solutions?\n\nAt Integrity, you'll join a team that values collaboration, accountability, continuous improvement, and exceptional client service.\n\nWe work hard, support one another, and invest in our employees' growth. You'll have opportunities to learn from experienced engineers, contribute meaningful ideas, and make a direct impact on the success of both our clients and our organization.\n\nOur goal isn't simply to resolve tickets. It's to become trusted technology partners for the organizations we serve.\n\nWork Environment\n\nThis position follows a hybrid work model, combining remote work flexibility with in-office collaboration.\n\nThe role includes:\n\nFrequent interaction with clients via phone, email, remote support sessions, and virtual meetings\nOccasional travel to client locations for onsite troubleshooting and support\nParticipation in an on-call rotation\nExtended computer use\nOccasional lifting of technology equipment weighing up to 50 pounds\nA fast-paced environment requiring strong prioritization, adaptability, and attention to detail","company":"Integrity Technology Solutions","rawCompany":"integrity technology solutions","city":"Bloomington","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-09-06T14:00:25.661Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"RemoteFix Engineer\n\nIntegrity Technology Solutions | Bloomington, IL Hybrid Work Environment\n\nBecome the Trusted Technology Expert Our Clients Rely On\n\nAt Integrity Technology Solutions, we don't believe technical support is just about fixing problems. It's about building trust, solving challenges, and helping our clients succeed through technology.\n\nWe're looking for a RemoteFix Engineer who combines strong technical skills with exceptional customer service. In this role, you'll serve as a dedicated technical resource for an assigned Client Success Team, working closely with clients to resolve issues, provide guidance, and deliver an outstanding support experience.\n\nIf you enjoy troubleshooting technology, helping people, continuously learning, and being part of a collaborative team, we'd love to hear from you.\n\nWhat You'll Do\n\nAs a RemoteFix Engineer, you'll be the first point of contact for many of our clients' technology needs. You'll work directly with end users, resolve technical issues, communicate solutions clearly, and collaborate with other engineers to ensure every client receives exceptional service.\n\nYou'll become familiar with the businesses you support, allowing you to provide more personalized, efficient, and proactive technical assistance.\n\nIn This Role, You Will:\n\n✅ Troubleshoot and resolve a wide variety of end-user technology issues\n\n✅ Serve as a trusted technical resource for your assigned clients\n\n✅ Manage service tickets from intake through resolution or escalation\n\n✅ Deliver outstanding customer service through proactive communication\n\n✅ Support Microsoft 365, Windows environments, Active Directory, mobile devices, printers, and workstation technologies\n\n✅ Collaborate with Systems Support Engineers, Network Engineers, Technology Strategists, and Client Success Partners\n\n✅ Participate in client meetings to better understand business operations and technology goals\n\n✅ Document solutions and contribute to shared team knowledge\n\n✅ Identify opportunities to improve processes and elevate the client experience\n\n✅ Continue growing your technical skills through training, mentorship, and hands-on experience\n\nMore Than a Help Desk Position\n\nAt Integrity, our RemoteFix Engineers aren't anonymous technicians working through endless queues.\n\nYou'll be aligned with a dedicated Client Success Team and develop meaningful relationships with the clients you support. Over time, you'll gain a deep understanding of their technology environments, business processes, and operational priorities.\n\nThat familiarity allows you to provide faster support, better recommendations, and a more personalized experience for every client interaction.\n\nWhat You'll Be Working On\n\nYou'll troubleshoot and support technologies such as:\n\nMicrosoft Windows operating systems\nMicrosoft 365 and Office applications\nActive Directory user administration\nWorkstation hardware and software\nMobile devices and tablets\nPrinter and peripheral issues\nPassword and user access concerns\nNetwork connectivity issues\nRemote access technologies\nSecurity and endpoint protection technologies\n\nYou'll also collaborate with senior engineers when more advanced technical expertise is needed, giving you valuable opportunities to learn and expand your skills.\n\nWho Thrives in This Role?\n\nSuccessful RemoteFix Engineers are:\n\nTechnology enthusiasts who enjoy solving problems\nStrong communicators who can explain technical concepts in simple terms\nCalm and professional under pressure\nNaturally curious and eager to learn\nOrganized and detail-oriented\nTeam players who enjoy collaborating with others\nCustomer-focused and committed to service excellence\nAdaptable and comfortable working in a fast-paced environment\nQualifications\nRequired\nAt least 1 year of IT support experience in a client-facing role\nExperience troubleshooting Windows operating systems and Microsoft 365 environments\nWorking knowledge of Active Directory administration\nUnderstanding of networking fundamentals such as IP addressing, DNS, and connectivity troubleshooting\nExperience supporting workstations, peripherals, and mobile devices\nStrong verbal and written communication skills\nAbility to manage and prioritize multiple support requests effectively\nCommitment to delivering an exceptional client experience\nAbility to work independently while contributing to a collaborative team environment\nPreferred\nExperience working in a Managed Service Provider (MSP) environment\nAssociate's or Bachelor's degree in Information Technology, Computer Science, or a related field\nIndustry certifications such as:\nCompTIA A+\nNetwork+\nSecurity+\nMicrosoft Certifications\nCisco Certifications\nExperience with ConnectWise or other professional service management platforms\nCareer Growth Opportunities\n\nWe believe in developing talent from within.\n\nThis role provides valuable exposure to:\n\nClient relationship management\nAdvanced troubleshooting and engineering practices\nCybersecurity awareness and best practices\nProfessional IT service delivery\nCross-functional collaboration with specialized technical teams\n\nWhether your long-term goal is Systems Engineering, Network Engineering, Security, Professional Services, or Client Strategy, you'll gain experience that supports your professional growth.\n\nWhy Join Integrity Technology Solutions?\n\nAt Integrity, you'll join a team that values collaboration, accountability, continuous improvement, and exceptional client service.\n\nWe work hard, support one another, and invest in our employees' growth. You'll have opportunities to learn from experienced engineers, contribute meaningful ideas, and make a direct impact on the success of both our clients and our organization.\n\nOur goal isn't simply to resolve tickets. It's to become trusted technology partners for the organizations we serve.\n\nWork Environment\n\nThis position follows a hybrid work model, combining remote work flexibility with in-office collaboration.\n\nThe role includes:\n\nFrequent interaction with clients via phone, email, remote support sessions, and virtual meetings\nOccasional travel to client locations for onsite troubleshooting and support\nParticipation in an on-call rotation\nExtended computer use\nOccasional lifting of technology equipment weighing up to 50 pounds\nA fast-paced environment requiring strong prioritization, adaptability, and attention to detail","datePosted":"2026-09-06T14:00:25.661Z","dateModified":"2026-09-06T14:00:25.661Z","hiringOrganization":{"@type":"Organization","name":"Integrity Technology Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bloomington","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dc9b87ca5390554ec0c2926e"},"url":"https://jobsearcher.com/jobs/dc9b87ca5390554ec0c2926e"}}