{"schemaVersion":"jobsearcher.job.v1","id":"dc8cbc64165f94de2b2d55a6","url":"https://jobsearcher.com/jobs/dc8cbc64165f94de2b2d55a6","canonicalUrl":"https://jobsearcher.com/jobs/dc8cbc64165f94de2b2d55a6","title":"Administrative Support Specialist - Tool Support","description":"Administrative Support Specialist – Tool SupportLocation: Remote Duration: Contract (Temporary through the end of the year)We're seeking a temporary Administrative Support Specialist to manage tool support operations for our agent teams. This role is the operational backbone for agent tool access — ensuring agents have what they need to work, resolving basic tool issues, and cleanly closing out access when agents leave. The ideal candidate thrives in a fast-paced, multi-site environment and can juggle competing priorities without dropping the ball.Key ResponsibilitiesTool Provisioning: Set up and grant tool access for new agents ahead of training/class start dates, ensuring all required systems are ready on day oneBasic Troubleshooting: Field and triage tool-related issues; resolve straightforward problems directly and escalate more complex ones to the appropriate teamCross-Functional Liaison: Act as the go-between for agents and technical/support teams, following up on open tickets and keeping all parties updated until issues are resolvedDeprovisioning: Promptly revoke tool access for agents who exit the team (attrition), ensuring compliance and security standards are metTracking & Organization: Maintain accurate, up-to-date records of tool access status across multiple concurrent classes and sitesCommunication: Provide clear, timely updates to stakeholders (trainers, managers, IT/support teams, agents) on provisioning status and issue resolutionQualificationsStrong organizational skills; able to track and manage multiple concurrent workstreams across different sites/classes without errorsExcellent written and verbal communication skillsComfortable working cross-functionally and following up with multiple teams to drive issues to resolutionBasic technical aptitude — comfortable learning new tools/systems and performing first-level troubleshootingAbility to work efficiently and meet deadlines tied to class start/end datesPrior experience in administrative support, IT support, or operations coordination preferredProficiency with ticketing systems, spreadsheets, or tracking tools a plusWork EnvironmentTemporary assignment through December 2026EEO: \"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.\"","company":"Mindlance","rawCompany":"mindlance","city":"Reston","state":"VA","isRemote":false,"isActive":true,"createdAt":"2026-09-04T12:49:27.910Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-6011.00","title":"Executive Secretaries and Executive Administrative Assistants","slug":"executive-secretaries-and-executive-administrative-assistants"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Administrative Support Specialist - Tool Support","description":"Administrative Support Specialist – Tool SupportLocation: Remote Duration: Contract (Temporary through the end of the year)We're seeking a temporary Administrative Support Specialist to manage tool support operations for our agent teams. This role is the operational backbone for agent tool access — ensuring agents have what they need to work, resolving basic tool issues, and cleanly closing out access when agents leave. The ideal candidate thrives in a fast-paced, multi-site environment and can juggle competing priorities without dropping the ball.Key ResponsibilitiesTool Provisioning: Set up and grant tool access for new agents ahead of training/class start dates, ensuring all required systems are ready on day oneBasic Troubleshooting: Field and triage tool-related issues; resolve straightforward problems directly and escalate more complex ones to the appropriate teamCross-Functional Liaison: Act as the go-between for agents and technical/support teams, following up on open tickets and keeping all parties updated until issues are resolvedDeprovisioning: Promptly revoke tool access for agents who exit the team (attrition), ensuring compliance and security standards are metTracking & Organization: Maintain accurate, up-to-date records of tool access status across multiple concurrent classes and sitesCommunication: Provide clear, timely updates to stakeholders (trainers, managers, IT/support teams, agents) on provisioning status and issue resolutionQualificationsStrong organizational skills; able to track and manage multiple concurrent workstreams across different sites/classes without errorsExcellent written and verbal communication skillsComfortable working cross-functionally and following up with multiple teams to drive issues to resolutionBasic technical aptitude — comfortable learning new tools/systems and performing first-level troubleshootingAbility to work efficiently and meet deadlines tied to class start/end datesPrior experience in administrative support, IT support, or operations coordination preferredProficiency with ticketing systems, spreadsheets, or tracking tools a plusWork EnvironmentTemporary assignment through December 2026EEO: \"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.\"","datePosted":"2026-09-04T12:49:27.910Z","dateModified":"2026-09-04T12:49:27.910Z","hiringOrganization":{"@type":"Organization","name":"Mindlance","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Reston","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dc8cbc64165f94de2b2d55a6"},"url":"https://jobsearcher.com/jobs/dc8cbc64165f94de2b2d55a6"}}