{"schemaVersion":"jobsearcher.job.v1","id":"dc7e6aa41545ba6c83fea5e7","url":"https://jobsearcher.com/jobs/dc7e6aa41545ba6c83fea5e7","canonicalUrl":"https://jobsearcher.com/jobs/dc7e6aa41545ba6c83fea5e7","title":"Technical Support Representative","description":"We’re seeking a Technology Support Specialist with SaaS product support experience to join a fast-moving, fully remote team. This role focuses on supporting a cloud-based platform tied to laundromat payment and management systems, including connected hardware and IoT devices.\nKey Details:\nSchedule: 100% remote\nSunday–Thursday\nCoverage between 10 AM–7 PM CST (40 hour work week)\nLocation Preference: Mountain or Pacific time zones\nContract-to-Hire: Typically ~90 days, may extend up to 4–6 months due to new training structure\nEquipment: All hardware provided and shipped to the candidate\nTravel: Up to 10% to client sites\nWhat They’re Looking For:\n1–3 years of SaaS product support experience (NOT traditional IT/MS helpdesk)\nStrong understanding of:\nIoT ecosystems\nNetworking fundamentals\nGateways, antennas, Wi-Fi interference\nBrowser/software troubleshooting\nTechnologies like Zigbee or Balena are a plus\nExperience supporting hardware/software connectivity issues and on-site device troubleshooting\nTeam Dynamics & Hiring Pace:\nFast interview-to-offer turnaround (often within a week)\nTeam is undergoing restructuring; leadership is focused on stability and quality hires\nSome turnover expected, but they prioritize candidates with relevant technical backgrounds\nThis is a great fit for someone who enjoys hands-on product support, connected devices, and fast-paced environments with opportunities to convert to full-time.\nJob Types: Full-time, Temp-to-hire\nPay: $25.00 - $30.00 per hour\nBenefits:\nDental insurance\nHealth insurance\nVision insurance\nExperience:\nTechnical support: 1 year (Required)\nSaaS: 1 year (Required)\nWork Location: Remote","company":"FirstPro","rawCompany":"firstpro","city":"California","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-07-23T15:37:52.798Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"We’re seeking a Technology Support Specialist with SaaS product support experience to join a fast-moving, fully remote team. This role focuses on supporting a cloud-based platform tied to laundromat payment and management systems, including connected hardware and IoT devices.\nKey Details:\nSchedule: 100% remote\nSunday–Thursday\nCoverage between 10 AM–7 PM CST (40 hour work week)\nLocation Preference: Mountain or Pacific time zones\nContract-to-Hire: Typically ~90 days, may extend up to 4–6 months due to new training structure\nEquipment: All hardware provided and shipped to the candidate\nTravel: Up to 10% to client sites\nWhat They’re Looking For:\n1–3 years of SaaS product support experience (NOT traditional IT/MS helpdesk)\nStrong understanding of:\nIoT ecosystems\nNetworking fundamentals\nGateways, antennas, Wi-Fi interference\nBrowser/software troubleshooting\nTechnologies like Zigbee or Balena are a plus\nExperience supporting hardware/software connectivity issues and on-site device troubleshooting\nTeam Dynamics & Hiring Pace:\nFast interview-to-offer turnaround (often within a week)\nTeam is undergoing restructuring; leadership is focused on stability and quality hires\nSome turnover expected, but they prioritize candidates with relevant technical backgrounds\nThis is a great fit for someone who enjoys hands-on product support, connected devices, and fast-paced environments with opportunities to convert to full-time.\nJob Types: Full-time, Temp-to-hire\nPay: $25.00 - $30.00 per hour\nBenefits:\nDental insurance\nHealth insurance\nVision insurance\nExperience:\nTechnical support: 1 year (Required)\nSaaS: 1 year (Required)\nWork Location: Remote","datePosted":"2026-07-23T15:37:52.798Z","dateModified":"2026-07-23T15:37:52.798Z","hiringOrganization":{"@type":"Organization","name":"FirstPro","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"California","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dc7e6aa41545ba6c83fea5e7"},"url":"https://jobsearcher.com/jobs/dc7e6aa41545ba6c83fea5e7"}}