Veterinary Receptionist/Client Service Representative- Evening Shift

Veterinary Receptionist / Client Service Representative (CSR)Advanced Veterinary Medical Center is a state-of-the-art veterinary hospital dedicated to providing exceptional medical care and compassionate service to our patients and clients. For over 5 years, we have proudly served the San Pablo and surrounding communities as a trusted full-service veterinary hospital. Our fast-paced, multi-doctor practice is open 7 days a week and offers wellness and preventative care, urgent care, digital full-body and dental radiography, dentistry, in-house diagnostics, soft tissue and orthopedic surgery, and more. We pride ourselves on building long-lasting relationships with our clients while maintaining a positive and supportive workplace culture that values teamwork and work-life balance. We are seeking a dependable, detail-oriented, and compassionate individual who thrives in a high-energy environment and is passionate about client communication and patient care.Weekend availability is required.Position OverviewVeterinary Receptionists play a vital role in the daily operations of our hospital. As the first point of contact for our clients, you will help create a welcoming and supportive experience while coordinating appointments, managing phone communication, maintaining medical records, and assisting the medical team as needed. This is a mid-level position, and previous veterinary experience is required.ResponsibilitiesGreet clients and patients professionally and compassionatelyAnswer and manage high-volume, multi-line phone systemsSchedule appointments efficiently and accuratelyRoom patients according to the hospital scheduleObtain and communicate accurate patient historiesTriage client concerns and recognize urgent versus non-urgent casesEducate clients regarding treatments, procedures, vaccinations, and preventative careMaintain accurate medical records and patient confidentialityProcess paperwork and update computer records promptlyRestock supplies and maintain cleanliness in reception and exam areasAssist in maintaining hospital sanitation and organizationSupport the veterinary team with daily hospital operations as neededStandard ExpectationsMaintain professionalism and compassionate communication with clients, patients, and coworkersExhibit a positive, enthusiastic, and team-oriented attitudeWork efficiently and calmly in high-stress situations, including emergencies and euthanasia appointmentsUphold hospital sanitation, safety, and standard operating proceduresDemonstrate strong multitasking and organizational skillsEscalate concerns professionally to management when appropriateComfortable using multiple digital platforms including Windows, Gmail, Google Drive, and veterinary software systemsQualificationsHigh school diploma or GED requiredPrevious veterinary reception or veterinary hospital experience highly preferredExperience with IDEXX Neo software strongly preferredStrong communication and customer service skillsAbility to multitask in a fast-paced clinical environmentDetail-oriented with strong organizational abilitiesCompassionate, reliable, and eager to learnAbility to work weekends requiredBenefits401(k)Health insuranceDental insuranceVision insuranceEmployee discountsWhy Join AVMC?Supportive and collaborative team environmentOpportunity for continued learning and professional growthAdvanced medical facility with modern technologyMeaningful work helping pets and their familiesPositive workplace culture focused on teamwork and compassionIf you are an experienced veterinary receptionist who is passionate about client care and thrives in a fast-paced environment, we encourage you to apply and become part of the Advanced Veterinary Medical Center team.