{"schemaVersion":"jobsearcher.job.v1","id":"dc631dd87f27d00a9d69ebac","url":"https://jobsearcher.com/jobs/dc631dd87f27d00a9d69ebac","canonicalUrl":"https://jobsearcher.com/jobs/dc631dd87f27d00a9d69ebac","title":"Forward Deployed Engineer","description":"About Broccoli\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\nToday:\nHundreds of contractors use Broccoli to run their front office\nWe've grown to $15M+ ARR in under two years.\nWe're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\nRaised $25M+ from Khosla Ventures and YC\nWe’re still just getting started\nThe Role\nWe’re hiring a Forward Deployed Engineer to work directly with customers and help define how Broccoli deploys successfully at scale.\nThis is a highly technical, customer-facing role. You’ll sit at the intersection of engineering, product, and customer operations — owning deployments, building integrations, solving live issues, and turning customer-specific needs into repeatable systems. As one of the earliest people in this function, you’ll also help shape the playbook, tooling, and structure for how Forward Deployed Engineering works at Broccoli.\nThis role is ideal for someone who likes operating in ambiguity, shipping quickly, working directly with customers, and building from zero to one.\nWhat You’ll Do\nOwn the technical success of customer deployments from scoping through launch\nWork directly with customers to understand workflows, operational constraints, and integration requirements\nBuild and maintain integrations, configurations, internal tools, and customer-specific solutions needed to make Broccoli work in production\nDebug live issues across voice, workflows, integrations, and agent behavior in high-stakes environments\nTranslate customer needs into technical requirements and partner closely with engineering to drive fixes and product improvements\nIdentify patterns across deployments and turn one-off requests into repeatable processes, tooling, or platform capabilities\nHelp establish best practices, playbooks, and technical standards for the Forward Deployed Engineering function\nWhat We’re Looking For\n5+ years of experience in software engineering, solutions engineering, forward deployed engineering, or other highly technical customer-facing roles\nStrong engineering fundamentals with the ability to write and ship production-quality code\nExperience owning ambiguous technical problems end to end with minimal oversight\nAbility to work directly with customers and translate between business needs and engineering execution\nGood judgment on when to build something bespoke and when to create scalable, reusable solutions\nStrong communication skills and a high sense of ownership\nComfort operating in a fast-moving startup environment\nNice to Have\nExperience building API integrations with vertical SaaS platforms such as ServiceTitan, Jobber, Housecall Pro, or similar systems\nExperience with voice AI, conversational systems, or real-time production workflows\nPrevious experience in a forward deployed engineering model or post-sales technical deployment role\nExperience in home services, field services, or other operationally complex vertical software environments\nExperience as an early hire helping define a new technical function","company":"Broccoli Ai","rawCompany":"broccoli ai","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T11:00:52.454Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"17-2199.00","title":"Engineers, All Other","slug":"engineers-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Forward Deployed Engineer","description":"About Broccoli\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\nToday:\nHundreds of contractors use Broccoli to run their front office\nWe've grown to $15M+ ARR in under two years.\nWe're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\nRaised $25M+ from Khosla Ventures and YC\nWe’re still just getting started\nThe Role\nWe’re hiring a Forward Deployed Engineer to work directly with customers and help define how Broccoli deploys successfully at scale.\nThis is a highly technical, customer-facing role. You’ll sit at the intersection of engineering, product, and customer operations — owning deployments, building integrations, solving live issues, and turning customer-specific needs into repeatable systems. As one of the earliest people in this function, you’ll also help shape the playbook, tooling, and structure for how Forward Deployed Engineering works at Broccoli.\nThis role is ideal for someone who likes operating in ambiguity, shipping quickly, working directly with customers, and building from zero to one.\nWhat You’ll Do\nOwn the technical success of customer deployments from scoping through launch\nWork directly with customers to understand workflows, operational constraints, and integration requirements\nBuild and maintain integrations, configurations, internal tools, and customer-specific solutions needed to make Broccoli work in production\nDebug live issues across voice, workflows, integrations, and agent behavior in high-stakes environments\nTranslate customer needs into technical requirements and partner closely with engineering to drive fixes and product improvements\nIdentify patterns across deployments and turn one-off requests into repeatable processes, tooling, or platform capabilities\nHelp establish best practices, playbooks, and technical standards for the Forward Deployed Engineering function\nWhat We’re Looking For\n5+ years of experience in software engineering, solutions engineering, forward deployed engineering, or other highly technical customer-facing roles\nStrong engineering fundamentals with the ability to write and ship production-quality code\nExperience owning ambiguous technical problems end to end with minimal oversight\nAbility to work directly with customers and translate between business needs and engineering execution\nGood judgment on when to build something bespoke and when to create scalable, reusable solutions\nStrong communication skills and a high sense of ownership\nComfort operating in a fast-moving startup environment\nNice to Have\nExperience building API integrations with vertical SaaS platforms such as ServiceTitan, Jobber, Housecall Pro, or similar systems\nExperience with voice AI, conversational systems, or real-time production workflows\nPrevious experience in a forward deployed engineering model or post-sales technical deployment role\nExperience in home services, field services, or other operationally complex vertical software environments\nExperience as an early hire helping define a new technical function","datePosted":"2026-08-03T11:00:52.454Z","dateModified":"2026-08-03T11:00:52.454Z","hiringOrganization":{"@type":"Organization","name":"Broccoli Ai","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dc631dd87f27d00a9d69ebac"},"url":"https://jobsearcher.com/jobs/dc631dd87f27d00a9d69ebac"}}