Front End Customer Service Rep (N)

DescriptionHoursPT/10-20hrs (Weekend Availability Required) Current Shifts needed: Sunday: 8a-1p Wednesday: 11a-7p Saturday: 8a-1p Compensation$17.77/hour BenefitsMedical, dental, and vision insurance for staff working 28 hours a week, 15% staff discount on all purchases, paid time off, flexible spending account, and an inclusive atmosphere. Plus get an extra paid day off for Supermarket Worker Appreciation Day! Position SummaryIn all aspects of the job, Customer Service Representatives are expected to provide the highest level of customer service possible. As part of the Front End Team, this position staffs the Customer Service desk and fills an essential support function for the PIC (Person in Charge), FEMs/FEAMs (Front End Managers/Assistant Managers), and fellow Front End Team members. The Customer Service Rep is primarily responsible for: working opening and/or closing shifts for the Front End department, accurate cash handling, cashiering, selling Owner shares, processing merchandise returns, product requests and fielding customer concerns, compliments and complaints. This position is responsible for providing customers and staff with the numerous services and information housed at the Customer Service desk. RequirementsMINIMUM QUALIFICATIONS AND EXPERIENCE:EDUCATION:High school diploma or equivalent KNOWLEDGE, SKILLS, AND ABILITIES:Computer experience: MS Word, Excel, Publisher, Email and Google Drive Experience with administrative skills, including use of office equipment (laminator, copier, multi-line phone, etc) Excellent verbal and written communication skills Ability to multi-task in a fast-paced work environment Proven ability to remain calm, patient and tactful when handling many different types of interactions, including intense interactions Excellent organizational skills Excellent interpersonal skills Able to work with minimal supervision Familiarity with store operations and ability to use resources to find needed information Retail grocery experience desirable Previous cash handling skills necessary Previous POS system, cash register and credit/debit machine experience necessary Ability to troubleshoot and problem solve Of legal age to sell alcohol (18 yrs) Ability to learn all federal regulations as they relate to SNAP, WIC, and OLCC