{"schemaVersion":"jobsearcher.job.v1","id":"dc2fc3500a0cb8655fb9187a","url":"https://jobsearcher.com/jobs/dc2fc3500a0cb8655fb9187a","canonicalUrl":"https://jobsearcher.com/jobs/dc2fc3500a0cb8655fb9187a","title":"Operations Analytics Manager","description":"Job Title: Operations Analytics ManagerLocation: San Francisco, CA ·Job Mode: Hybrid, three days per week onsiteEmployment: Full-timeAbout the RoleAcunor is recruiting an Operations Analytics Manager to own workforce capacity planning for a banking operations team. You’ll build forecasts and staffing models, translate the results into hiring and staffing recommendations, and present trade-offs to senior operations leaders. You’ll also lead operations analytics initiatives and coordinate delivery with an offshore analytics team.What You’ll DoOwn capacity planning across lines of business. Forecast workload, model productivity, shrinkage and attrition, and translate those inputs into staffing and hiring requirements.Build and maintain staffing models and what-if scenarios. Track forecast accuracy and refine the methodology with workforce management, finance, and operations leaders.Lead analyses of operational performance, contact drivers, agent and channel performance, and cost leakage. Build Tableau dashboards and self-service reporting to support decisions.Scope and prioritize work for the offshore analytics team, review deliverables, and manage timelines, risks, and issues.Present clear recommendations to senior stakeholders and coach analysts on analytical rigor and business communication.Required Qualifications5+ years in operations analytics, workforce management, or capacity planning, including 2+ years leading engagements.Hands-on experience building workforce forecasts and staffing models.Advanced SQL, proficiency in an analytical programming language such as Python or R, and experience building Tableau dashboards.Strong stakeholder management and presentation skills, including the ability to explain model assumptions and recommend actions to senior leaders.Bachelor’s degree in a quantitative or business-related field.Preferred QualificationsExperience in financial services, banking, or lending operations, such as collections, servicing, fraud, or origination support.Hands-on experience with Claude Code or a similar AI coding assistant.","company":"Acunor","rawCompany":"acunor","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-11-05T07:57:45.476Z","occupations":[{"code":"15-2031.00","title":"Operations Research Analysts","slug":"operations-research-analysts"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"}],"industries":[{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"522180","title":"Savings Institutions and Other Depository Credit Intermediation","slug":"savings-institutions-and-other-depository-credit-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Analytics Manager","description":"Job Title: Operations Analytics ManagerLocation: San Francisco, CA ·Job Mode: Hybrid, three days per week onsiteEmployment: Full-timeAbout the RoleAcunor is recruiting an Operations Analytics Manager to own workforce capacity planning for a banking operations team. You’ll build forecasts and staffing models, translate the results into hiring and staffing recommendations, and present trade-offs to senior operations leaders. You’ll also lead operations analytics initiatives and coordinate delivery with an offshore analytics team.What You’ll DoOwn capacity planning across lines of business. Forecast workload, model productivity, shrinkage and attrition, and translate those inputs into staffing and hiring requirements.Build and maintain staffing models and what-if scenarios. Track forecast accuracy and refine the methodology with workforce management, finance, and operations leaders.Lead analyses of operational performance, contact drivers, agent and channel performance, and cost leakage. Build Tableau dashboards and self-service reporting to support decisions.Scope and prioritize work for the offshore analytics team, review deliverables, and manage timelines, risks, and issues.Present clear recommendations to senior stakeholders and coach analysts on analytical rigor and business communication.Required Qualifications5+ years in operations analytics, workforce management, or capacity planning, including 2+ years leading engagements.Hands-on experience building workforce forecasts and staffing models.Advanced SQL, proficiency in an analytical programming language such as Python or R, and experience building Tableau dashboards.Strong stakeholder management and presentation skills, including the ability to explain model assumptions and recommend actions to senior leaders.Bachelor’s degree in a quantitative or business-related field.Preferred QualificationsExperience in financial services, banking, or lending operations, such as collections, servicing, fraud, or origination support.Hands-on experience with Claude Code or a similar AI coding assistant.","datePosted":"2026-11-05T07:57:45.476Z","dateModified":"2026-11-05T07:57:45.476Z","hiringOrganization":{"@type":"Organization","name":"Acunor","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dc2fc3500a0cb8655fb9187a"},"url":"https://jobsearcher.com/jobs/dc2fc3500a0cb8655fb9187a"}}