{"schemaVersion":"jobsearcher.job.v1","id":"dc2e659031cb6c30bf738840","url":"https://jobsearcher.com/jobs/dc2e659031cb6c30bf738840","canonicalUrl":"https://jobsearcher.com/jobs/dc2e659031cb6c30bf738840","title":"IT Support Analyst","description":"Job DescriptionProvide technical support to end users via on-site, phone or remote channels, resolve computer hardware & software issues including installation, printing, email and operating system problems.Minimum RequirementsHigh school diploma or equivalent1+ years of experience in IT or engineering support1+ years troubleshooting OS & software applications (root cause analysis, debugging)Physical RequirementsRegular travel between campus buildings (up to 2 miles)Able to lift and install equipment up to 40 lbsPreferred QualificationsBachelor’s degree in IT relevant fieldKey ResponsibilitiesDeliver 1st/2nd line support for devices, applications and products; troubleshoot routine and medium-complexity issuesFollow SOPs, document incidents and solutions, escalate issues properlyCommunicate progress and risks to project leadsContribute to internal knowledge baseComplete assigned technical tasks and support team KPIsContinuously improve technical capabilities through trainingWorking ScopeWork under close supervision. Resolve issues following documented procedures; apply logical reasoning and flexible thinking to handle technical challenges.","company":"Thundersoft","rawCompany":"thundersoft","city":"San Jose","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-01T09:53:29.031Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Analyst","description":"Job DescriptionProvide technical support to end users via on-site, phone or remote channels, resolve computer hardware & software issues including installation, printing, email and operating system problems.Minimum RequirementsHigh school diploma or equivalent1+ years of experience in IT or engineering support1+ years troubleshooting OS & software applications (root cause analysis, debugging)Physical RequirementsRegular travel between campus buildings (up to 2 miles)Able to lift and install equipment up to 40 lbsPreferred QualificationsBachelor’s degree in IT relevant fieldKey ResponsibilitiesDeliver 1st/2nd line support for devices, applications and products; troubleshoot routine and medium-complexity issuesFollow SOPs, document incidents and solutions, escalate issues properlyCommunicate progress and risks to project leadsContribute to internal knowledge baseComplete assigned technical tasks and support team KPIsContinuously improve technical capabilities through trainingWorking ScopeWork under close supervision. Resolve issues following documented procedures; apply logical reasoning and flexible thinking to handle technical challenges.","datePosted":"2026-08-01T09:53:29.031Z","dateModified":"2026-08-01T09:53:29.031Z","hiringOrganization":{"@type":"Organization","name":"Thundersoft","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dc2e659031cb6c30bf738840"},"url":"https://jobsearcher.com/jobs/dc2e659031cb6c30bf738840"}}