{"schemaVersion":"jobsearcher.job.v1","id":"dc2e4efe2ac52cd54fff8d13","url":"https://jobsearcher.com/jobs/dc2e4efe2ac52cd54fff8d13","canonicalUrl":"https://jobsearcher.com/jobs/dc2e4efe2ac52cd54fff8d13","title":"Electro-Mechanical Technical Support Specialist I","description":"Job Details\nDivision: Rytec Corporation\nLocation: Jackson, WI, United States\nOther Available Locations: N/A\nWelcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.\nNucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more.\n\nBasic Job Functions:\nThe Technical Support Specialist I is responsible for providing technical problem resolution to the dealers and end-users. The Technical Support Specialist will strive to provide the highest level of customer service, by clearly communicating technical solutions in a user-friendly, professional manner.\n\nESSENTIAL FUNCTIONS:\n\nProvide technical support resolution via phone and email with end-users, contractors and dealer network\nResolve electrical and mechanical problems that could be encountered before, during, and after product installation\nCommunicate and coordinate with internal departments to ensure accurate resolution in a timely manner\nAccurately process and properly record call and email transactions utilizing computer software programs\nAssist in department process improvements to maintain and improve upon the industry leading Technical Support experience\nAssist Engineering on R&D projects both in house and in the field\nOffer technical guidance to the Parts department involving custom orders\nTravel occasionally to customer sites to resolve problems that need onsite assistance\n\nSafety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.\nMinimum Qualifications:\nAbility to lift 50 - 70 pounds occasionally.\nProlonged periods sitting at a desk and working on a computer.\nThis position is in an office environment where the noise level is moderate.\nAn occasional amount (20%) of domestic travel for company business will be required through various modes of transportation (car, airplane, etc.).\nA minimum of 2 weeks will be required at each manufacturing facility (Jackson and Hartford) building our products to better understand the individual components.\nIndustry experience in high speed doors, material handling or dock levelers is preferred\nCommercial or industrial electrical background and working knowledge of relay logic, electrical control systems, and solid-state technology.\nExcellent verbal and written communication skills with an emphasis on proper phone etiquette\nWorking knowledge of SalesForce\nLearn how to properly document a call with proper category and codes\nWorking with Five9 phone system\nUsing the SAP sandbox to work on mock quotes and orders\nHigh attention to detail and accuracy for problem analysis and solutions\nMechanical aptitude\nPossess a valid passport\nAbility to read, analyze, and interpret technical manuals & drawings. Ability to write routine reports and correspondence. Ability to speak clearly and effectively before customers or employees of organization. Ability to effectively present information to management.\nAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to draw and interpret bar graphs.\nAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.\nAccountability & Dependability: Shows up to work on time, and follows instructions, policies, and procedures. Meets productivity standards, deadlines, and work schedules. Does not make excuses for errors or problems; acknowledges and corrects mistakes.\nCustomer Focus: Deliver products and services when and where the customer needs them. Explore options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.\nAnalysis/Reasoning: Examine data to grasp issues, draw conclusions, and solve problems by identifying relevant facts.\nProduct Knowledge/Application: Knows product features; demonstrates knowledge of current business practices and appropriate product applications. Works collaboratively to analyze information and develop solutions.\nCommunication: Organize & express ideas and information clearly, using appropriate and efficient methods of conveying the information. Communicate accurately & honestly in an open, candid and respectful manner.\nDecision Making & Judgement: Gather information and others’ input when making decisions. Consider lessons learned from experience. Consider all when weighing the benefits, costs, and risks associated with each.\nEthics & Integrity: Earn others’ trust and respect through consistent honesty and professionalism in all interactions. Avoids situations and actions considered inappropriate or which present a conflict of interest.\nTeamwork: Help teammates who need or ask for support or assistance. Celebrate the achievements of teammates. Encourage team unity through sharing information or expertise, working together to solve problems, and putting team success first.\nPreferred Qualifications:\nAssociate's degree or equivalent from two-year College or Technical school desired; or two to four years related customer service/troubleshooting experience and/or training; or equivalent combination of education and experience.\n\nNucor is an Equal Opportunity Employer and a drug-free workplace","company":"Rytec","rawCompany":"rytec","city":"Millston","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:42:43.425Z","occupations":[{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-3024.00","title":"Electro-Mechanical and Mechatronics Technologists and Technicians","slug":"electro-mechanical-and-mechatronics-technologists-and-technicians"},{"code":"17-3027.00","title":"Mechanical Engineering Technologists and Technicians","slug":"mechanical-engineering-technologists-and-technicians"}],"industries":[{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Electro-Mechanical Technical Support Specialist I","description":"Job Details\nDivision: Rytec Corporation\nLocation: Jackson, WI, United States\nOther Available Locations: N/A\nWelcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.\nNucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more.\n\nBasic Job Functions:\nThe Technical Support Specialist I is responsible for providing technical problem resolution to the dealers and end-users. The Technical Support Specialist will strive to provide the highest level of customer service, by clearly communicating technical solutions in a user-friendly, professional manner.\n\nESSENTIAL FUNCTIONS:\n\nProvide technical support resolution via phone and email with end-users, contractors and dealer network\nResolve electrical and mechanical problems that could be encountered before, during, and after product installation\nCommunicate and coordinate with internal departments to ensure accurate resolution in a timely manner\nAccurately process and properly record call and email transactions utilizing computer software programs\nAssist in department process improvements to maintain and improve upon the industry leading Technical Support experience\nAssist Engineering on R&D projects both in house and in the field\nOffer technical guidance to the Parts department involving custom orders\nTravel occasionally to customer sites to resolve problems that need onsite assistance\n\nSafety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.\nMinimum Qualifications:\nAbility to lift 50 - 70 pounds occasionally.\nProlonged periods sitting at a desk and working on a computer.\nThis position is in an office environment where the noise level is moderate.\nAn occasional amount (20%) of domestic travel for company business will be required through various modes of transportation (car, airplane, etc.).\nA minimum of 2 weeks will be required at each manufacturing facility (Jackson and Hartford) building our products to better understand the individual components.\nIndustry experience in high speed doors, material handling or dock levelers is preferred\nCommercial or industrial electrical background and working knowledge of relay logic, electrical control systems, and solid-state technology.\nExcellent verbal and written communication skills with an emphasis on proper phone etiquette\nWorking knowledge of SalesForce\nLearn how to properly document a call with proper category and codes\nWorking with Five9 phone system\nUsing the SAP sandbox to work on mock quotes and orders\nHigh attention to detail and accuracy for problem analysis and solutions\nMechanical aptitude\nPossess a valid passport\nAbility to read, analyze, and interpret technical manuals & drawings. Ability to write routine reports and correspondence. Ability to speak clearly and effectively before customers or employees of organization. Ability to effectively present information to management.\nAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to draw and interpret bar graphs.\nAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.\nAccountability & Dependability: Shows up to work on time, and follows instructions, policies, and procedures. Meets productivity standards, deadlines, and work schedules. Does not make excuses for errors or problems; acknowledges and corrects mistakes.\nCustomer Focus: Deliver products and services when and where the customer needs them. Explore options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.\nAnalysis/Reasoning: Examine data to grasp issues, draw conclusions, and solve problems by identifying relevant facts.\nProduct Knowledge/Application: Knows product features; demonstrates knowledge of current business practices and appropriate product applications. Works collaboratively to analyze information and develop solutions.\nCommunication: Organize & express ideas and information clearly, using appropriate and efficient methods of conveying the information. Communicate accurately & honestly in an open, candid and respectful manner.\nDecision Making & Judgement: Gather information and others’ input when making decisions. Consider lessons learned from experience. Consider all when weighing the benefits, costs, and risks associated with each.\nEthics & Integrity: Earn others’ trust and respect through consistent honesty and professionalism in all interactions. Avoids situations and actions considered inappropriate or which present a conflict of interest.\nTeamwork: Help teammates who need or ask for support or assistance. Celebrate the achievements of teammates. Encourage team unity through sharing information or expertise, working together to solve problems, and putting team success first.\nPreferred Qualifications:\nAssociate's degree or equivalent from two-year College or Technical school desired; or two to four years related customer service/troubleshooting experience and/or training; or equivalent combination of education and experience.\n\nNucor is an Equal Opportunity Employer and a drug-free workplace","datePosted":"2026-08-06T15:42:43.425Z","dateModified":"2026-08-06T15:42:43.425Z","hiringOrganization":{"@type":"Organization","name":"Rytec","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millston","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dc2e4efe2ac52cd54fff8d13"},"url":"https://jobsearcher.com/jobs/dc2e4efe2ac52cd54fff8d13"}}