Customer Service Specialist

Job Summary: Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for delivering a high standard of service for inventory, order management and reporting. Responsibilities include order processing, responding to customer inquiries regarding order status or for information on our products and services and sales force support as outlined below. The Customer Service Specialist follows daily priorities set forth by the Customer Service Manager to effectively complete daily responsibilities. Essential Functions: Customer Accounts and Order Processing in active ERP system Follow the proper steps when entering an order, accurate data entry, following special instructions. Understand customer relationships, such as IDN and pricing. Understand the requirements for processing orders, pricing, order minimums and shipping charges. Enter Bill Only Case Sheets within 24 hours of receipt. Process debit, credit and return requests accurately with approval when required. Support Sales Force (Employee and Distributor Partners) Process sample product and literature requests. Obtain approval when needed. Communicate any corrections that are needed for Bill Only Case Sheets to be processed. Compliance and adherence to policies and procedures Sanara MedTech personnel to comply with all industry rules and regulations. Required Skills & Abilities: Strong technical, analytical, communication and teamwork skills required. Intermediate Microsoft Office suite knowledge is a must. Strong process orientation, problem solving, and multitasking skills are required. Responsive, confident, energetic, honest and personable. Self-drive, results oriented with a positive outlook with a clear focus on quality and customer satisfaction. Can work independently and in a team environment in an open office setting with shared workspace. Education and Experience: High School Diploma and 2 years college or equivalent in business preferred. 2 years of Customer Service experience in a Customer Service environment. Job Classification: Hourly Non-Exempt. This is an in-office position. We offer a competitive salary and a comprehensive benefits package to our Customer Service Representatives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Job Type: Full-time Pay: $22.00 - $23.00 per hour Experience: Customer service: 2 years (Required) Location: Fort Worth, TX 76102 (Preferred) Ability to Commute: Fort Worth, TX 76102 (Required) Work Location: In person