{"schemaVersion":"jobsearcher.job.v1","id":"dc1e3cd184dd491e9fa1f34f","url":"https://jobsearcher.com/jobs/dc1e3cd184dd491e9fa1f34f","canonicalUrl":"https://jobsearcher.com/jobs/dc1e3cd184dd491e9fa1f34f","title":"Manager, Technical Operations","description":"OverviewAs Manager, Technical Operations – LATAM, you will tailor and optimize the LATAM care-tech stack to deliver a high-quality, localized customer experience. You'll work across AI, operations, engineering, commerce, and contact center teams to implement, test, and refine systems for LATAM audiences. Your work will shape regional standards, drive AI-enabled support (including virtual agents), and ensure regulatory and language requirements are met. This role offers impact at the intersection of technology and trusted storytelling within FOX's streaming ecosystem.Compensation / Benefitsmedical/dental/vision401(k) planpaid time offbonus eligibilityvarious benefitshybrid/onsite optionsResponsibilitiesOversee LATAM system enhancements, integrations, and configuration updates perTechnical Operations standardsLocalize customer care systems, content, processes, and experiences for LATAMCoordinate alignment across regions and support platform-wide standardsIdentify LATAM-specific needs, gaps, and opportunities for roadmapsOwn testing, QA, and release validation for market changes and feature rolloutsConduct ongoing operational QA to maintain data accuracy and experience qualityDrive testing and optimization of AI-powered solutions, including virtual agentsMonitor performance metrics and support workflows to spot issues and opportunitiesServe as primary technology point of contact for LATAM business stakeholdersCollaborate with Security and Legal/Privacy to support compliance and risk mitigationPartner with engineering, product, commerce, and business teams on features and initiativesFacilitate communication between technical and non-technical stakeholders for delivery successCoordinate with Contact Center stakeholders and vendors to ensure seamless customer experiencesManage LATAM technical vendors and third-party partners with clear delivery expectationsCoordinate local implementations, system upgrades, and market-specific projectsOversee task and ticket management for project tracking and deliveryMaintain documentation of processes, configurations, workflows, and market requirementsKey requirements7+ years in systems administration, technical operations, or related areaExperience managing technical vendors and collaborating with cross-functional stakeholdersHands-on experience with AI technologies and virtual agentsExperience with SalesforceStrong analytical, organizational, problem-solving, and project management skillsExcellent written, verbal, and presentation communicationFluency in English and Spanish for LATAM localizationExperience with documentation, localization, and process standardizationAbility to manage multiple concurrent initiatives and stakeholdersAbility to translate complex technical concepts for diverse audiencesProactive, data-driven approach to issue identification and optimizationOn-site presence at least 3 days per week; flexible travel as neededWillingness to travel domestically and internationallystrong communicationanalytical mindsetproblem-solvingSalesforceAI technologies (virtual agents)QA/testing","company":"Fox","rawCompany":"fox","city":"Long Beach","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-10-26T14:27:53.122Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"27-2012.05","title":"Media Technical Directors/Managers","slug":"media-technical-directors-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"516210","title":"Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers","slug":"media-streaming-distribution-services-social-networks-and-other-media-networks-and-content-providers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Technical Operations","description":"OverviewAs Manager, Technical Operations – LATAM, you will tailor and optimize the LATAM care-tech stack to deliver a high-quality, localized customer experience. You'll work across AI, operations, engineering, commerce, and contact center teams to implement, test, and refine systems for LATAM audiences. Your work will shape regional standards, drive AI-enabled support (including virtual agents), and ensure regulatory and language requirements are met. This role offers impact at the intersection of technology and trusted storytelling within FOX's streaming ecosystem.Compensation / Benefitsmedical/dental/vision401(k) planpaid time offbonus eligibilityvarious benefitshybrid/onsite optionsResponsibilitiesOversee LATAM system enhancements, integrations, and configuration updates perTechnical Operations standardsLocalize customer care systems, content, processes, and experiences for LATAMCoordinate alignment across regions and support platform-wide standardsIdentify LATAM-specific needs, gaps, and opportunities for roadmapsOwn testing, QA, and release validation for market changes and feature rolloutsConduct ongoing operational QA to maintain data accuracy and experience qualityDrive testing and optimization of AI-powered solutions, including virtual agentsMonitor performance metrics and support workflows to spot issues and opportunitiesServe as primary technology point of contact for LATAM business stakeholdersCollaborate with Security and Legal/Privacy to support compliance and risk mitigationPartner with engineering, product, commerce, and business teams on features and initiativesFacilitate communication between technical and non-technical stakeholders for delivery successCoordinate with Contact Center stakeholders and vendors to ensure seamless customer experiencesManage LATAM technical vendors and third-party partners with clear delivery expectationsCoordinate local implementations, system upgrades, and market-specific projectsOversee task and ticket management for project tracking and deliveryMaintain documentation of processes, configurations, workflows, and market requirementsKey requirements7+ years in systems administration, technical operations, or related areaExperience managing technical vendors and collaborating with cross-functional stakeholdersHands-on experience with AI technologies and virtual agentsExperience with SalesforceStrong analytical, organizational, problem-solving, and project management skillsExcellent written, verbal, and presentation communicationFluency in English and Spanish for LATAM localizationExperience with documentation, localization, and process standardizationAbility to manage multiple concurrent initiatives and stakeholdersAbility to translate complex technical concepts for diverse audiencesProactive, data-driven approach to issue identification and optimizationOn-site presence at least 3 days per week; flexible travel as neededWillingness to travel domestically and internationallystrong communicationanalytical mindsetproblem-solvingSalesforceAI technologies (virtual agents)QA/testing","datePosted":"2026-10-26T14:27:53.122Z","dateModified":"2026-10-26T14:27:53.122Z","hiringOrganization":{"@type":"Organization","name":"Fox","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Long Beach","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dc1e3cd184dd491e9fa1f34f"},"url":"https://jobsearcher.com/jobs/dc1e3cd184dd491e9fa1f34f"}}