Claims Adjuster - Associate

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.Independence Pet Group (IPG), a subsidiary of IPH, is one of North America's largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.Job Summary:IPG is seeking a Claims Adjuster- Associate who will report to the Supervisor, Claims. The Claims Adjuster- Associate is responsible for investigating, evaluating, and settling insurance claims. This role also determines policy coverage for the claimed loss and appropriate compensation amount.Job Location: Remote- USAMain Responsibilities:Works closely with veterinary hospitals, and policyholders to evaluate and review a pet's medical history to determine a baseline of health.Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy.Updates Explanation of Benefits (EOB), pays and closes claim.May order medical records from providers.May communicate with clients and providers during treatment.Performs other duties and responsibilities as assigned.Basic Qualifications: 1 year relevant experience working in a veterinary clinicEducation: Must meet one of the following requirements: Associate's Degree or equivalent work experience (One-year relevant experience is equivalent to one year college); orCertified Veterinary Technician (CVT)Registered Veterinary Technician (RVT)Licenses/Certifications Must have and maintain Adjusters license or must obtain within 90 days of hireOnly United States residents will be considered for this roleExpected Hours of Work: This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director#li-Remote#IPGAll of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: Comprehensive full medical, dental and vision InsuranceBasic Life Insurance at no cost to the employeeCompany paid short-term and long-term disability12 weeks of 100% paid Parental LeaveHealth Savings Account (HSA)Flexible Spending Accounts (FSA)Retirement savings planPersonal Paid Time OffPaid holidays and company-wide Wellness Day offPaid time off to volunteer at nonprofit organizationsPet friendly office environmentCommuter BenefitsGroup Pet InsuranceOn the job training and skills developmentEmployee Assistance Program (EAP)Interview Technology Notice:Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.By continuing with the interview, you consent to this use.Text Messaging Notice:If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.You may opt out of text communications at any time by replying "STOP."