{"schemaVersion":"jobsearcher.job.v1","id":"dbfa1be7ef702cf037f24d57","url":"https://jobsearcher.com/jobs/dbfa1be7ef702cf037f24d57","canonicalUrl":"https://jobsearcher.com/jobs/dbfa1be7ef702cf037f24d57","title":"Technical Support Engineer, Thermal & HVAC","description":"Technical Support Engineer, Thermal & HVACSupermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.Supermicro is seeking a Technical Support Engineer, Thermal & HVAC to provide expert technical support for our DCBBS solutions and rack-scale systems. This role focuses on delivering high-quality onsite and remote troubleshooting, deployment assistance, and post-sale engineering support to ensure customer success. The ideal candidate combines strong technical expertise with excellent communication skills to drive customer satisfaction and support our global service network.Essential Duties and Responsibilities:Provide onsite and remote troubleshooting, diagnosis, and resolution of complex technical issues related to Supermicro servers and DCBBS solutions in enterprise environmentsSupport system deployments, including installation, configuration, and integration of DCBBS solutions at customer sites.Manage post-sale engineering inquiries, serving as a key technical resource for customers, resellers, and distributors.Deliver 1st line technical support to resellers and distributors on DCBBS and server-related issuesDrive customer satisfaction through proactive service excellence, preventive maintenance, and efficient repair/parts cycle managementConduct tests and simulations at Supermicro facilities to replicate and resolve customer issuesTravel to customer sites to support deployments, provide training, and resolve critical issues (up to 40% travel)Effectively manage and own customer cases, demonstrating self-sufficiency in the fieldDefuse challenging customer situations with professionalism and strong problem-solving skillsDetermine root causes by collaborating with customers and internal engineering teams, then implement or escalate solutions appropriatelyProduce clear technical reports, metrics, and case documentationParticipate in multiple cross-functional projects in a fast-paced, dynamic environmentWork flexible hours/shifts, including weekends and holidays when required to meet customer needsQualifications:Bachelor's degree in Computer, Mechanical, or Electrical Engineering or related field (or equivalent work experience) preferredAt least 5+ years of experience in technical support or field service for HVAC/liquid cooling solutions is preferredStrong hands-on experience with HVAC/liquid cooling solutionsDemonstrated experience supporting thermal solutions or similar data center technologies is highly preferredExcellent troubleshooting skills with both onsite and remote support methodologiesStrong project management, time management, and organizational skillsProven ability to manage deployments and post-sale technical inquiriesAbility to work effectively in a fast-paced environment, prioritize tasks, and drive issues to resolutionFull professional proficiency in verbal and written communicationWillingness to travel up to 40% as neededSalary Range $110,000 - $135,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.","company":"Super Micro Computer","rawCompany":"super micro computer","city":"San Jose","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-25T09:34:18.841Z","occupations":[{"code":"49-9021.00","title":"Heating, Air Conditioning, and Refrigeration Mechanics and Installers","slug":"heating-air-conditioning-and-refrigeration-mechanics-and-installers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"333415","title":"Air-Conditioning and Warm Air Heating Equipment and Commercial and Industrial Refrigeration Equipment Manufacturing","slug":"air-conditioning-and-warm-air-heating-equipment-and-commercial-and-industrial-refrigeration-equipment-manufacturing"},{"code":"238220","title":"Plumbing, Heating, and Air-Conditioning Contractors","slug":"plumbing-heating-and-air-conditioning-contractors"},{"code":"221330","title":"Steam and Air-Conditioning Supply","slug":"steam-and-air-conditioning-supply"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer, Thermal & HVAC","description":"Technical Support Engineer, Thermal & HVACSupermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.Supermicro is seeking a Technical Support Engineer, Thermal & HVAC to provide expert technical support for our DCBBS solutions and rack-scale systems. This role focuses on delivering high-quality onsite and remote troubleshooting, deployment assistance, and post-sale engineering support to ensure customer success. The ideal candidate combines strong technical expertise with excellent communication skills to drive customer satisfaction and support our global service network.Essential Duties and Responsibilities:Provide onsite and remote troubleshooting, diagnosis, and resolution of complex technical issues related to Supermicro servers and DCBBS solutions in enterprise environmentsSupport system deployments, including installation, configuration, and integration of DCBBS solutions at customer sites.Manage post-sale engineering inquiries, serving as a key technical resource for customers, resellers, and distributors.Deliver 1st line technical support to resellers and distributors on DCBBS and server-related issuesDrive customer satisfaction through proactive service excellence, preventive maintenance, and efficient repair/parts cycle managementConduct tests and simulations at Supermicro facilities to replicate and resolve customer issuesTravel to customer sites to support deployments, provide training, and resolve critical issues (up to 40% travel)Effectively manage and own customer cases, demonstrating self-sufficiency in the fieldDefuse challenging customer situations with professionalism and strong problem-solving skillsDetermine root causes by collaborating with customers and internal engineering teams, then implement or escalate solutions appropriatelyProduce clear technical reports, metrics, and case documentationParticipate in multiple cross-functional projects in a fast-paced, dynamic environmentWork flexible hours/shifts, including weekends and holidays when required to meet customer needsQualifications:Bachelor's degree in Computer, Mechanical, or Electrical Engineering or related field (or equivalent work experience) preferredAt least 5+ years of experience in technical support or field service for HVAC/liquid cooling solutions is preferredStrong hands-on experience with HVAC/liquid cooling solutionsDemonstrated experience supporting thermal solutions or similar data center technologies is highly preferredExcellent troubleshooting skills with both onsite and remote support methodologiesStrong project management, time management, and organizational skillsProven ability to manage deployments and post-sale technical inquiriesAbility to work effectively in a fast-paced environment, prioritize tasks, and drive issues to resolutionFull professional proficiency in verbal and written communicationWillingness to travel up to 40% as neededSalary Range $110,000 - $135,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.","datePosted":"2026-08-25T09:34:18.841Z","dateModified":"2026-08-25T09:34:18.841Z","hiringOrganization":{"@type":"Organization","name":"Super Micro Computer","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dbfa1be7ef702cf037f24d57"},"url":"https://jobsearcher.com/jobs/dbfa1be7ef702cf037f24d57"}}