{"schemaVersion":"jobsearcher.job.v1","id":"dbf6b868a9202be9df860bb8","url":"https://jobsearcher.com/jobs/dbf6b868a9202be9df860bb8","canonicalUrl":"https://jobsearcher.com/jobs/dbf6b868a9202be9df860bb8","title":"Technical Support Associate","description":"Job Req ID: 28504\r\nAbout Supermicro\r\nSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.\r\nJob Summary\r\nSupermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.\r\nEssential Duties and Responsibilities\r\nIncludes the following essential duties and responsibilities (other duties may also be assigned):\r\n\r\nProvide technical support over phone and/or web to customers on hardware and software issues\r\nAbility to work flexible hours and/or flexible shifts including weekends and holidays if needed\r\nDetermine requirements and/or root cause of technical issues by working with customers\r\nAnswer inquiries by clarifying desired information; researching, locating, and providing information\r\nResolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions\r\nFulfill requests by clarifying desired information; completing transactions; forwarding requests\r\nEnsure escalation situations are managed and corrected quickly and professionally\r\nDrive customer satisfaction through service excellence\r\nWork with other engineers, account managers and developers\r\nProvide and contribute information such as fault triage and training materials\r\nAttend and complete all required training and certification exams\r\nLearn to be proficient in service and repair of all systems (current, new, and updates)\r\n\r\nQualifications\r\n\r\nKnowledge of x86 architecture\r\nKnowledge of server management tools: IPMI and command line tools\r\nKnowledge of OS - Linux or Windows\r\nKnowledge of server logs and OS logs\r\nKnowledge of Network architecture\r\nMeeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)\r\nHands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable\r\nExperience in talking with customers to defuse situations\r\n\r\nSalary Range\r\n$70,000 - $90,000\r\nThe salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.\r\nEEO Statement\r\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.\r\nJob Segment: Technical Support, Cloud, Call Center, Field Engineer, Embedded, Technology, Engineering, Customer Service","company":"Super Micro Computer","rawCompany":"super micro computer","city":"Memphis","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-04-30T05:23:04.487Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Associate","description":"Job Req ID: 28504\r\nAbout Supermicro\r\nSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.\r\nJob Summary\r\nSupermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.\r\nEssential Duties and Responsibilities\r\nIncludes the following essential duties and responsibilities (other duties may also be assigned):\r\n\r\nProvide technical support over phone and/or web to customers on hardware and software issues\r\nAbility to work flexible hours and/or flexible shifts including weekends and holidays if needed\r\nDetermine requirements and/or root cause of technical issues by working with customers\r\nAnswer inquiries by clarifying desired information; researching, locating, and providing information\r\nResolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions\r\nFulfill requests by clarifying desired information; completing transactions; forwarding requests\r\nEnsure escalation situations are managed and corrected quickly and professionally\r\nDrive customer satisfaction through service excellence\r\nWork with other engineers, account managers and developers\r\nProvide and contribute information such as fault triage and training materials\r\nAttend and complete all required training and certification exams\r\nLearn to be proficient in service and repair of all systems (current, new, and updates)\r\n\r\nQualifications\r\n\r\nKnowledge of x86 architecture\r\nKnowledge of server management tools: IPMI and command line tools\r\nKnowledge of OS - Linux or Windows\r\nKnowledge of server logs and OS logs\r\nKnowledge of Network architecture\r\nMeeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)\r\nHands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable\r\nExperience in talking with customers to defuse situations\r\n\r\nSalary Range\r\n$70,000 - $90,000\r\nThe salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.\r\nEEO Statement\r\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.\r\nJob Segment: Technical Support, Cloud, Call Center, Field Engineer, Embedded, Technology, Engineering, Customer Service","datePosted":"2026-04-30T05:23:04.487Z","dateModified":"2026-04-30T05:23:04.487Z","hiringOrganization":{"@type":"Organization","name":"Super Micro Computer","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Memphis","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dbf6b868a9202be9df860bb8"},"url":"https://jobsearcher.com/jobs/dbf6b868a9202be9df860bb8"}}