{"schemaVersion":"jobsearcher.job.v1","id":"dbe2c8bedb3744aeadf4d85f","url":"https://jobsearcher.com/jobs/dbe2c8bedb3744aeadf4d85f","canonicalUrl":"https://jobsearcher.com/jobs/dbe2c8bedb3744aeadf4d85f","title":"Desktop Support Engineer","description":"About the Company We are a global IT services provider delivering onsite IT support, desktop services, field engineering, and enterprise infrastructure solutions to customers worldwide. We are seeking an experienced Desktop Support Engineer to provide onsite technical support in a fast-paced enterprise environment.\r\nAbout the Role We are looking for a proactive and customer-focused Desktop Support Engineer to provide Level 1 end-user support while ensuring timely resolution of hardware, software, operating system, and connectivity issues. The successful candidate will work closely with internal IT teams to support daily operations, hardware deployments, and enterprise technology initiatives.\r\nKey Responsibilities Provide Level 1 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.\r\nTroubleshoot and resolve hardware, software, Windows operating system, network, and user account issues.\r\nManage and prioritize incidents and service requests using ServiceNow , ensuring compliance with SLA requirements.\r\nPerform desktop imaging, deployment, configuration, and replacement of Windows devices.\r\nInstall, configure, and maintain operating systems, drivers, applications, and software updates.\r\nSupport Microsoft 365 applications, including Outlook, Office 365, Microsoft Teams, and VPN connectivity.\r\nPerform basic Active Directory administration, including user account management and password resets.\r\nCoordinate ticket escalation to Level 2, Level 3, Networking, and Application Support teams when required.\r\nSupport onboarding and offboarding activities, including device preparation, deployment, and asset recovery.\r\nMaintain accurate documentation of incidents, troubleshooting steps, and technical procedures.\r\nParticipate in hardware refresh projects, office relocations, and enterprise IT initiatives.\r\nDeliver exceptional customer service while supporting users with varying technical backgrounds.\r\nRequired Skills Experience supporting Windows 10/11, desktops, laptops, printers, and mobile devices.\r\nMicrosoft 365 / Office 365 Administration.\r\nActive Directory user administration.\r\nServiceNow or similar ITSM ticketing systems.\r\nMicrosoft Intune and/or Microsoft SCCM.\r\nDesktop imaging and deployment.\r\nHardware and software troubleshooting.\r\nLAN, Wi-Fi, TCP/IP, and basic networking knowledge.\r\nHardware asset management and inventory control.\r\nStrong documentation, communication, and customer service skills.\r\nPreferred Qualifications Microsoft certifications are an advantage.\r\nExperience supporting corporate office environments.\r\nJ-18808-Ljbffr","company":"Sharpbrains","rawCompany":"sharpbrains","city":"Rural Hall","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:49:42.634Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer","description":"About the Company We are a global IT services provider delivering onsite IT support, desktop services, field engineering, and enterprise infrastructure solutions to customers worldwide. We are seeking an experienced Desktop Support Engineer to provide onsite technical support in a fast-paced enterprise environment.\r\nAbout the Role We are looking for a proactive and customer-focused Desktop Support Engineer to provide Level 1 end-user support while ensuring timely resolution of hardware, software, operating system, and connectivity issues. The successful candidate will work closely with internal IT teams to support daily operations, hardware deployments, and enterprise technology initiatives.\r\nKey Responsibilities Provide Level 1 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.\r\nTroubleshoot and resolve hardware, software, Windows operating system, network, and user account issues.\r\nManage and prioritize incidents and service requests using ServiceNow , ensuring compliance with SLA requirements.\r\nPerform desktop imaging, deployment, configuration, and replacement of Windows devices.\r\nInstall, configure, and maintain operating systems, drivers, applications, and software updates.\r\nSupport Microsoft 365 applications, including Outlook, Office 365, Microsoft Teams, and VPN connectivity.\r\nPerform basic Active Directory administration, including user account management and password resets.\r\nCoordinate ticket escalation to Level 2, Level 3, Networking, and Application Support teams when required.\r\nSupport onboarding and offboarding activities, including device preparation, deployment, and asset recovery.\r\nMaintain accurate documentation of incidents, troubleshooting steps, and technical procedures.\r\nParticipate in hardware refresh projects, office relocations, and enterprise IT initiatives.\r\nDeliver exceptional customer service while supporting users with varying technical backgrounds.\r\nRequired Skills Experience supporting Windows 10/11, desktops, laptops, printers, and mobile devices.\r\nMicrosoft 365 / Office 365 Administration.\r\nActive Directory user administration.\r\nServiceNow or similar ITSM ticketing systems.\r\nMicrosoft Intune and/or Microsoft SCCM.\r\nDesktop imaging and deployment.\r\nHardware and software troubleshooting.\r\nLAN, Wi-Fi, TCP/IP, and basic networking knowledge.\r\nHardware asset management and inventory control.\r\nStrong documentation, communication, and customer service skills.\r\nPreferred Qualifications Microsoft certifications are an advantage.\r\nExperience supporting corporate office environments.\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:49:42.634Z","dateModified":"2026-08-09T00:49:42.634Z","hiringOrganization":{"@type":"Organization","name":"Sharpbrains","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Rural Hall","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dbe2c8bedb3744aeadf4d85f"},"url":"https://jobsearcher.com/jobs/dbe2c8bedb3744aeadf4d85f"}}