{"schemaVersion":"jobsearcher.job.v1","id":"dbd9ff75c84ea8da3e6030b8","url":"https://jobsearcher.com/jobs/dbd9ff75c84ea8da3e6030b8","canonicalUrl":"https://jobsearcher.com/jobs/dbd9ff75c84ea8da3e6030b8","title":"Assistant Operations Manager (AOM)","description":"Position Summary\n\nThe Assistant Operations Manager plays a key role in driving clinic-level operational excellence and serves as a strategic partner to the Clinic Operations Manager and regional leadership. This position oversees and coordinates multiple operational priorities, supports staff and scheduling needs, monitors compliance and performance, and identifies opportunities to improve efficiency and the overall clinic experience.\n\nThe AOM is expected to exercise independent judgment in resolving operational challenges, provide operational leadership in the absence of the Operations Manager, and support the clinic's day-to-day management and strategic priorities.\n\nKey Responsibilities\n\nOperational Leadership & Oversight\n\nEnsure the clinic is opened each business day in accordance with established operating hours and opening procedures, including ensuring the facility, staffing, and operational needs are ready for the start of services.\n\nPartner with the Clinic Operations Manager to oversee day-to-day clinic operations and assume appropriate Operations Manager responsibilities when the OM is out of office.\n\nExercise independent judgment to identify operational challenges, evaluate solutions, and implement improvements within established company guidelines.\n\nOversee and coordinate administrative, scheduling, staffing, and workflow processes across the clinic.\n\nMonitor clinic operations and proactively address issues that may impact staffing, client services, productivity, or the overall clinic experience.\n\nLead process improvement initiatives designed to increase operational efficiency, reduce errors, and improve the employee and client experience.\n\nServe as a key operational point of contact for staff and assist with resolving day-to-day operational concerns.\n\nEnsure clinic operations remain aligned with company policies, procedures, performance expectations, and operational standards.\n\nStaffing, Attendance & Team Support\n\nPartner with the Operations Manager and leadership to address staffing, scheduling, attendance, and coverage needs.\n\nConduct attendance-related conversations with employees, document concerns appropriately, and escalate recurring or significant issues to leadership.\n\nProvide recommendations to leadership regarding employee performance, attendance, policy violations, and potential disciplinary action.\n\nCoordinate response to staff call-outs and coverage challenges, using independent judgment to determine appropriate operational solutions and escalating issues when necessary.\n\nSupport new hire onboarding and operational training to ensure employees understand company policies, procedures, and expectations.\n\nProvide operational direction and accountability to staff within the scope of the AOM's responsibilities.\n\nCollaborate with the Center Ambassador to support employee engagement, clinic culture, communication, and team initiatives, while maintaining a clear distinction that the Center Ambassador does not report directly to the AOM.\n\nOperational Quality & Compliance\n\nMonitor compliance with company policies, operational standards, and applicable requirements.\n\nOversee attendance tracking, SOAP note submission processes, client documentation, and other operational records to support accuracy and audit readiness.\n\nReview administrative, attendance, billing, and operational reports to identify discrepancies, trends, or areas requiring corrective action.\n\nEvaluate operational trends and make recommendations to the Operations Manager and leadership regarding opportunities for improvement.\n\nEnsure operational issues are identified and addressed proactively.\n\nAdministrative & Resource Management\n\nOversee clinic inventory and supply management, balancing operational needs, cost, and efficiency.\n\nReview operational reports and documentation for accuracy and completeness.\n\nTake ownership of assigned clinic-level operational projects and ensure initiatives are completed within established timelines.\n\nSupport operational decisions that contribute to efficient use of staffing, resources, and clinic capacity.\n\nLeadership & Collaboration\n\nRepresent the clinic in cross-functional meetings and organization-wide operational initiatives.\n\nCollaborate closely with Clinical Leadership, Operations, HR, and other departments to identify challenges and develop effective solutions.\n\nServe as a communication bridge between clinic staff and leadership.\n\nSupport a positive, accountable, and solution-focused clinic culture.\n\nPartner with the Operations Manager and regional leadership on clinic priorities, operational initiatives, and performance goals.\n\nParticipate in team meetings, internal communications, community engagement initiatives, and other activities that support employee and clinic engagement.\n\nWhat We're Looking For\n\nThe ideal candidate is a confident, organized, and solutions-oriented operational leader who can balance multiple priorities while maintaining a high level of accountability.\n\nYou should be comfortable making independent operational decisions, addressing employee attendance and performance concerns, recommending solutions to leadership, and stepping into broader operational responsibilities when needed.\n\nThis role is well suited for someone who has experience in healthcare, ABA, or another fast-paced service environment and is ready to take the next step in their operations leadership career.\n\nQualifications\n\nRequired\n\n3+ years of experience in healthcare, ABA, behavioral health, or another fast-paced operations environment.\n\nExperience supporting or managing clinic, healthcare, or service-based operations.\n\nDemonstrated leadership experience with the ability to independently manage operational priorities and make sound business decisions.\n\nStrong organizational and time-management skills.\n\nStrong problem-solving and critical-thinking skills.\n\nExcellent written and verbal communication skills.\n\nAbility to work independently and take ownership of operational responsibilities.\n\nStrong attention to detail and ability to maintain accurate records.\n\nProficiency with Microsoft Office, Google Workspace, spreadsheets, and operational tracking systems.\n\nAbility to maintain confidentiality when handling employee, client, and operational information.\n\nSchedule & Position Expectations\n\nThis is a full-time, salaried exempt leadership position.\n\nThe Assistant Operations Manager is expected to maintain a consistent presence at the clinic and be available to support operational needs during the clinic's regular hours.\n\nThe AOM must be capable of assuming appropriate Operations Manager responsibilities during periods when the OM is unavailable.\n\nThis position requires flexibility to address staffing, operational, and clinic needs as they arise.\n\nRequired\n\n3+ years of experience in healthcare, ABA, behavioral health, or another fast-paced operations environment.\n\nExperience supporting or managing clinic, healthcare, or service-based operations.\n\nDemonstrated leadership experience with the ability to independently manage operational priorities and make sound business decisions.\n\nStrong organizational and time-management skills.\n\nStrong problem-solving and critical-thinking skills.\n\nExcellent written and verbal communication skills.\n\nAbility to work independently and take ownership of operational responsibilities.\n\nStrong attention to detail and ability to maintain accurate records.\n\nProficiency with Microsoft Office, Google Workspace, spreadsheets, and operational tracking systems.\n\nAbility to maintain confidentiality when handling employee, client, and operational information.","company":"Trainingwheelsaba","rawCompany":"trainingwheelsaba","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-02T11:12:33.800Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"},{"code":"11-3012.00","title":"Administrative Services Managers","slug":"administrative-services-managers"}],"industries":[{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"},{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"},{"code":"621399","title":"Offices of All Other Miscellaneous Health Practitioners","slug":"offices-of-all-other-miscellaneous-health-practitioners"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Assistant Operations Manager (AOM)","description":"Position Summary\n\nThe Assistant Operations Manager plays a key role in driving clinic-level operational excellence and serves as a strategic partner to the Clinic Operations Manager and regional leadership. This position oversees and coordinates multiple operational priorities, supports staff and scheduling needs, monitors compliance and performance, and identifies opportunities to improve efficiency and the overall clinic experience.\n\nThe AOM is expected to exercise independent judgment in resolving operational challenges, provide operational leadership in the absence of the Operations Manager, and support the clinic's day-to-day management and strategic priorities.\n\nKey Responsibilities\n\nOperational Leadership & Oversight\n\nEnsure the clinic is opened each business day in accordance with established operating hours and opening procedures, including ensuring the facility, staffing, and operational needs are ready for the start of services.\n\nPartner with the Clinic Operations Manager to oversee day-to-day clinic operations and assume appropriate Operations Manager responsibilities when the OM is out of office.\n\nExercise independent judgment to identify operational challenges, evaluate solutions, and implement improvements within established company guidelines.\n\nOversee and coordinate administrative, scheduling, staffing, and workflow processes across the clinic.\n\nMonitor clinic operations and proactively address issues that may impact staffing, client services, productivity, or the overall clinic experience.\n\nLead process improvement initiatives designed to increase operational efficiency, reduce errors, and improve the employee and client experience.\n\nServe as a key operational point of contact for staff and assist with resolving day-to-day operational concerns.\n\nEnsure clinic operations remain aligned with company policies, procedures, performance expectations, and operational standards.\n\nStaffing, Attendance & Team Support\n\nPartner with the Operations Manager and leadership to address staffing, scheduling, attendance, and coverage needs.\n\nConduct attendance-related conversations with employees, document concerns appropriately, and escalate recurring or significant issues to leadership.\n\nProvide recommendations to leadership regarding employee performance, attendance, policy violations, and potential disciplinary action.\n\nCoordinate response to staff call-outs and coverage challenges, using independent judgment to determine appropriate operational solutions and escalating issues when necessary.\n\nSupport new hire onboarding and operational training to ensure employees understand company policies, procedures, and expectations.\n\nProvide operational direction and accountability to staff within the scope of the AOM's responsibilities.\n\nCollaborate with the Center Ambassador to support employee engagement, clinic culture, communication, and team initiatives, while maintaining a clear distinction that the Center Ambassador does not report directly to the AOM.\n\nOperational Quality & Compliance\n\nMonitor compliance with company policies, operational standards, and applicable requirements.\n\nOversee attendance tracking, SOAP note submission processes, client documentation, and other operational records to support accuracy and audit readiness.\n\nReview administrative, attendance, billing, and operational reports to identify discrepancies, trends, or areas requiring corrective action.\n\nEvaluate operational trends and make recommendations to the Operations Manager and leadership regarding opportunities for improvement.\n\nEnsure operational issues are identified and addressed proactively.\n\nAdministrative & Resource Management\n\nOversee clinic inventory and supply management, balancing operational needs, cost, and efficiency.\n\nReview operational reports and documentation for accuracy and completeness.\n\nTake ownership of assigned clinic-level operational projects and ensure initiatives are completed within established timelines.\n\nSupport operational decisions that contribute to efficient use of staffing, resources, and clinic capacity.\n\nLeadership & Collaboration\n\nRepresent the clinic in cross-functional meetings and organization-wide operational initiatives.\n\nCollaborate closely with Clinical Leadership, Operations, HR, and other departments to identify challenges and develop effective solutions.\n\nServe as a communication bridge between clinic staff and leadership.\n\nSupport a positive, accountable, and solution-focused clinic culture.\n\nPartner with the Operations Manager and regional leadership on clinic priorities, operational initiatives, and performance goals.\n\nParticipate in team meetings, internal communications, community engagement initiatives, and other activities that support employee and clinic engagement.\n\nWhat We're Looking For\n\nThe ideal candidate is a confident, organized, and solutions-oriented operational leader who can balance multiple priorities while maintaining a high level of accountability.\n\nYou should be comfortable making independent operational decisions, addressing employee attendance and performance concerns, recommending solutions to leadership, and stepping into broader operational responsibilities when needed.\n\nThis role is well suited for someone who has experience in healthcare, ABA, or another fast-paced service environment and is ready to take the next step in their operations leadership career.\n\nQualifications\n\nRequired\n\n3+ years of experience in healthcare, ABA, behavioral health, or another fast-paced operations environment.\n\nExperience supporting or managing clinic, healthcare, or service-based operations.\n\nDemonstrated leadership experience with the ability to independently manage operational priorities and make sound business decisions.\n\nStrong organizational and time-management skills.\n\nStrong problem-solving and critical-thinking skills.\n\nExcellent written and verbal communication skills.\n\nAbility to work independently and take ownership of operational responsibilities.\n\nStrong attention to detail and ability to maintain accurate records.\n\nProficiency with Microsoft Office, Google Workspace, spreadsheets, and operational tracking systems.\n\nAbility to maintain confidentiality when handling employee, client, and operational information.\n\nSchedule & Position Expectations\n\nThis is a full-time, salaried exempt leadership position.\n\nThe Assistant Operations Manager is expected to maintain a consistent presence at the clinic and be available to support operational needs during the clinic's regular hours.\n\nThe AOM must be capable of assuming appropriate Operations Manager responsibilities during periods when the OM is unavailable.\n\nThis position requires flexibility to address staffing, operational, and clinic needs as they arise.\n\nRequired\n\n3+ years of experience in healthcare, ABA, behavioral health, or another fast-paced operations environment.\n\nExperience supporting or managing clinic, healthcare, or service-based operations.\n\nDemonstrated leadership experience with the ability to independently manage operational priorities and make sound business decisions.\n\nStrong organizational and time-management skills.\n\nStrong problem-solving and critical-thinking skills.\n\nExcellent written and verbal communication skills.\n\nAbility to work independently and take ownership of operational responsibilities.\n\nStrong attention to detail and ability to maintain accurate records.\n\nProficiency with Microsoft Office, Google Workspace, spreadsheets, and operational tracking systems.\n\nAbility to maintain confidentiality when handling employee, client, and operational information.","datePosted":"2026-09-02T11:12:33.800Z","dateModified":"2026-09-02T11:12:33.800Z","hiringOrganization":{"@type":"Organization","name":"Trainingwheelsaba","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dbd9ff75c84ea8da3e6030b8"},"url":"https://jobsearcher.com/jobs/dbd9ff75c84ea8da3e6030b8"}}