{"schemaVersion":"jobsearcher.job.v1","id":"dbd413ef6ce180edcbbbb32c","url":"https://jobsearcher.com/jobs/dbd413ef6ce180edcbbbb32c","canonicalUrl":"https://jobsearcher.com/jobs/dbd413ef6ce180edcbbbb32c","title":"Program Manager with Infrastructure & Data center","description":"Hi Hope You are doing well |We have an urgent below position .If you are interested please share your updated resume with the rate expectation.Job Title : Program Manager with Infrastructure & Data CentreLocation: Plant 20, 500 Jamison Rd, East Aurora, NY_OnsiteJob Description:Employment EligibilityExperience working in manufacturing or plant‑based IT environments (preferred).Role SummaryThe Service Delivery Manager (SDM) will be responsible for end‑to‑end service delivery of IT infrastructure and end‑user computing services for a manufacturing plant environment. This role owns operational excellence, SLA adherence, stakeholder satisfaction, and continuous improvement, while also actively identifying new business opportunities within the client environment.Key ResponsibilitiesService Delivery & OperationsOwn end‑to‑end delivery of IT services including Network, Service Desk, SCCM, Application Packaging, and Telecom Expense Management (TEM).Ensure all services are delivered in line with agreed SLAs, KPIs, and OLAs.Lead daily, weekly, and monthly operational governance with on‑site and offshore teams.Ensure ITIL‑aligned processes are followed and continuously improved.SkillsStakeholder & Client ManagementTechnical Oversight (Hands‑on Leadership)Drive Continuous Improvement & Transformation through AutomationBusiness Growth & New Opportunities: Actively identify new business opportunities within the client environment.People & Vendor ManagementExcellent stakeholder management and executive communication skills.Strong leadership, decision‑making, and escalation management abilities.Commercial acumen with the ability to identify and articulate business value.Ability to work independently in a fully on‑site role.Experience10+ years of overall IT experience.5+ years in a Service Delivery Manager or similar leadership role.Experience working with US‑based clients in an on‑site capacity.Demonstrated success in client engagement, service stabilization, and growth initiatives. Thanks and Regards MANMOHAN SINGH Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE-19702 Direct No: 13022869851: EXT:134 Email:manmohan.singh@raasinfotek.com","company":"Raas Infotek","rawCompany":"raas infotek","city":"Ny","state":"WAL","isRemote":false,"isActive":false,"createdAt":"2026-08-05T09:44:34.235Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-3051.00","title":"Industrial Production Managers","slug":"industrial-production-managers"}],"industries":[{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager with Infrastructure & Data center","description":"Hi Hope You are doing well |We have an urgent below position .If you are interested please share your updated resume with the rate expectation.Job Title : Program Manager with Infrastructure & Data CentreLocation: Plant 20, 500 Jamison Rd, East Aurora, NY_OnsiteJob Description:Employment EligibilityExperience working in manufacturing or plant‑based IT environments (preferred).Role SummaryThe Service Delivery Manager (SDM) will be responsible for end‑to‑end service delivery of IT infrastructure and end‑user computing services for a manufacturing plant environment. This role owns operational excellence, SLA adherence, stakeholder satisfaction, and continuous improvement, while also actively identifying new business opportunities within the client environment.Key ResponsibilitiesService Delivery & OperationsOwn end‑to‑end delivery of IT services including Network, Service Desk, SCCM, Application Packaging, and Telecom Expense Management (TEM).Ensure all services are delivered in line with agreed SLAs, KPIs, and OLAs.Lead daily, weekly, and monthly operational governance with on‑site and offshore teams.Ensure ITIL‑aligned processes are followed and continuously improved.SkillsStakeholder & Client ManagementTechnical Oversight (Hands‑on Leadership)Drive Continuous Improvement & Transformation through AutomationBusiness Growth & New Opportunities: Actively identify new business opportunities within the client environment.People & Vendor ManagementExcellent stakeholder management and executive communication skills.Strong leadership, decision‑making, and escalation management abilities.Commercial acumen with the ability to identify and articulate business value.Ability to work independently in a fully on‑site role.Experience10+ years of overall IT experience.5+ years in a Service Delivery Manager or similar leadership role.Experience working with US‑based clients in an on‑site capacity.Demonstrated success in client engagement, service stabilization, and growth initiatives. Thanks and Regards MANMOHAN SINGH Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE-19702 Direct No: 13022869851: EXT:134 Email:manmohan.singh@raasinfotek.com","datePosted":"2026-08-05T09:44:34.235Z","dateModified":"2026-08-05T09:44:34.235Z","hiringOrganization":{"@type":"Organization","name":"Raas Infotek","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ny","addressRegion":"WAL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dbd413ef6ce180edcbbbb32c"},"url":"https://jobsearcher.com/jobs/dbd413ef6ce180edcbbbb32c"}}