Bilingual Patient Account Representative - Hybrid

Job Description Who We Are:HSI Financial Services provides comprehensive revenue cycle management solutions designed to deliver measurable results. We are committed to offering exceptional service and maximizing financial outcomes for our clients. Beyond account resolution, we focus on helping patients understand and manage their financial responsibilities with professionalism, empathy, and integrity.Drive Revenue. Resolve Claims. Make an Impact.Overview:Are you passionate about helping others and delivering exceptional customer service? We're looking for a motivated and detail-oriented Bilingual Patient Account Representative to support hospital business offices across all areas of the healthcare revenue cycle.In this fast-paced role, you'll be the first point of contact for patients, assisting with billing inquiries, resolving account issues, and guiding them through payment options with professionalism and empathy. You'll use your strong communication and negotiation skills to drive positive outcomes while handling a high volume of calls and seamlessly navigating multiple systems.If you thrive in a dynamic environment, enjoy problem-solving, and take pride in providing outstanding service, this is a great opportunity to make a meaningful impact in healthcare operations.Why You'll Love Working With Us:Structured Work Environment - Clear processes and expectations that set you up for successPerformance-Driven Culture - Your contributions are recognized and measuredCollaborative Team Atmosphere - Work alongside supportive, goal-oriented professionalsProfessional Growth - Expand your expertise within the healthcare revenue cycle and collections fieldGenerous Benefits:Medical Insurance - Eligible starting the first day of the month following 30 days of employmentDental and Vision InsuranceHealth Savings Account (HSA) and Flexible Spending Account (FSA) optionsWellness Program401(k) Retirement Plan with employer match of up to 6%Life and Disability InsuranceAnnual Merit Increase OpportunitiesSupplemental Health Coverage, including Accident, Critical Illness, and Hospital Indemnity InsuranceLegal Services PlanPaid Time Off:Employees are eligible to accrue up to 128 hours of paid time off (PTO) during their first calendar year of employment.10 paid holidaysWhat You Will Do:Manage patient accounts through both inbound and outbound call campaignsDeliver excellent customer service while assisting patients with inquiries, processing payments, and setting up payment arrangementsAccurately document all patient interactions and account activity in accordance with company and client guidelinesEfficiently work assigned accounts while meeting productivity and quality standardsEnsure all activities comply with state and federal regulations, including HIPAA and client-specific requirementsWork location: Smyrna, GA (Atlanta area) This position requires completion of a 30-day onsite training period before transitioning to a hybrid work schedule. Please note that periodic in-office attendance will be required throughout the year.Work Hours/Schedule: Full-time (40 hours per week) Monday - Friday, 8:00 AM to 5:00 PM Must be able to work flexible hours and occasional Saturdays.Apply today and make a meaningful impact while growing your career!We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, religion, sex, national origin, age, disability, or genetic information. We maintain a drug-free workplace.Minimum Qualifications:Fluent in English and SpanishHigh School Diploma requiredAt least one year of experience in a hospital business office or medical accounts receivable environmentWorking knowledge of credit, collections, and customer service principlesStrong verbal and written communication skills, with the ability to clearly document account activity and interact professionally with patients and clientsAbility to follow established collection processes in accordance with client guidelinesProficiency with personal computers and automated dialing systemsKnowledge of regulatory requirements, including HIPAA and client-specific policies and proceduresPreferred Qualification:Certified Patient Account Representative (CPAR) credential is a plus