{"schemaVersion":"jobsearcher.job.v1","id":"dbb1e15e2b053190a9aef8ad","url":"https://jobsearcher.com/jobs/dbb1e15e2b053190a9aef8ad","canonicalUrl":"https://jobsearcher.com/jobs/dbb1e15e2b053190a9aef8ad","title":"Technical Field Services Supervisor","description":"ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.\n\nIf you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.\n\nCome join us in our mission of being the Human Side of Hardware!\n\nAs a Field Services Supervisor, you’ll lead daily operations by coordinating tasks, coaching your team, and making sure service standards are met. Reporting to the Field Operations Manager, you’ll balance hands-on leadership with process management to keep things running smoothly.\nIf you enjoy guiding people, solving problems, and driving quality results, this role puts you front and center!\nWhat You'll Do:\nCoordinate daily and next-day task scheduling and team assignments to keep operations aligned with goals.\nLead daily standups to share priorities, metrics, and expectations with the team.\nMonitor team performance, provide coaching, and support continuous improvement.\nDrive accountability initiatives and ensure clear communication of goals across the team.\nOversee tools, asset handling, and repair processes to ensure proper use, quality, and issue resolution.\nSupport onboarding and ongoing training of technicians, ensuring compliance with SOPs and regulatory requirements.\nAudit and manage open or pending internal tasks and diagnostics, communicating next steps to team members and leadership.\nPartner with Quality Assurance to ensure work meets standards and maintain strong feedback loops.\nTrack SLA progress, identify risks to timelines or quality, and escalate when necessary.\nContribute to updating and maintaining SOPs to reflect current processes and best practices.\nOversee workplace safety, cleanliness, organization, and overall site operations.\nPerform regular cycle counts, maintain accurate inventory reporting, and escalate discrepancies.\nApprove timecards and time-off requests in alignment with company policies and payroll timelines.\nAct as a frontline escalation point, assisting with troubleshooting and timely issue resolution.\nLead by example to promote a positive, accountable, and performance-driven team culture.\nParticipate in quarterly leadership offsites and contribute to company-wide initiatives.\nEngage with vendors, customers, and team members with a positive, solutions-focused attitude that reflects company values.\nChampion health and safety programs, ensuring hazards are identified and eliminated wherever possible\nWhat You'll Bring:\n3+ years of management experience with direct supervisory responsibilities.\n3+ years in project management, including planning and execution.\n1+ year of customer service experience.\nCommitment to staying current on technology and manufacturer procedures.\nStrong skills in Microsoft Excel, Word, or Google Suite.\nExperience using data to make informed decisions.\nNetsuite or Salesforce experience preferred.\nAbility to travel up to 5% of the year as needed.\nPerks and Benefits:\nComprehensive Medical, Dental, and Vision plans to keep you feeling your best\n401(k) with employer match—because your future matters\nCompany-paid Life Insurance, plus HSA & FSA options\nEmployee Assistance Program (EAP) for real support when you need it\nAdoption Assistance to help grow your family\nCommuter Benefits for an easier ride\nFree Coursera Professional Certifications to level up your skills\nGenerous vacation & sick time, plus paid time off to give back to your community\nIf you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in ComputerCare’s mission, core values and can contribute to our team in a variety of ways – not just candidates who check all the boxes.\n\nAt ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.\n\nComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Computercare","rawCompany":"computercare","city":"Newark","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:08:27.257Z","occupations":[{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Field Services Supervisor","description":"ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.\n\nIf you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.\n\nCome join us in our mission of being the Human Side of Hardware!\n\nAs a Field Services Supervisor, you’ll lead daily operations by coordinating tasks, coaching your team, and making sure service standards are met. Reporting to the Field Operations Manager, you’ll balance hands-on leadership with process management to keep things running smoothly.\nIf you enjoy guiding people, solving problems, and driving quality results, this role puts you front and center!\nWhat You'll Do:\nCoordinate daily and next-day task scheduling and team assignments to keep operations aligned with goals.\nLead daily standups to share priorities, metrics, and expectations with the team.\nMonitor team performance, provide coaching, and support continuous improvement.\nDrive accountability initiatives and ensure clear communication of goals across the team.\nOversee tools, asset handling, and repair processes to ensure proper use, quality, and issue resolution.\nSupport onboarding and ongoing training of technicians, ensuring compliance with SOPs and regulatory requirements.\nAudit and manage open or pending internal tasks and diagnostics, communicating next steps to team members and leadership.\nPartner with Quality Assurance to ensure work meets standards and maintain strong feedback loops.\nTrack SLA progress, identify risks to timelines or quality, and escalate when necessary.\nContribute to updating and maintaining SOPs to reflect current processes and best practices.\nOversee workplace safety, cleanliness, organization, and overall site operations.\nPerform regular cycle counts, maintain accurate inventory reporting, and escalate discrepancies.\nApprove timecards and time-off requests in alignment with company policies and payroll timelines.\nAct as a frontline escalation point, assisting with troubleshooting and timely issue resolution.\nLead by example to promote a positive, accountable, and performance-driven team culture.\nParticipate in quarterly leadership offsites and contribute to company-wide initiatives.\nEngage with vendors, customers, and team members with a positive, solutions-focused attitude that reflects company values.\nChampion health and safety programs, ensuring hazards are identified and eliminated wherever possible\nWhat You'll Bring:\n3+ years of management experience with direct supervisory responsibilities.\n3+ years in project management, including planning and execution.\n1+ year of customer service experience.\nCommitment to staying current on technology and manufacturer procedures.\nStrong skills in Microsoft Excel, Word, or Google Suite.\nExperience using data to make informed decisions.\nNetsuite or Salesforce experience preferred.\nAbility to travel up to 5% of the year as needed.\nPerks and Benefits:\nComprehensive Medical, Dental, and Vision plans to keep you feeling your best\n401(k) with employer match—because your future matters\nCompany-paid Life Insurance, plus HSA & FSA options\nEmployee Assistance Program (EAP) for real support when you need it\nAdoption Assistance to help grow your family\nCommuter Benefits for an easier ride\nFree Coursera Professional Certifications to level up your skills\nGenerous vacation & sick time, plus paid time off to give back to your community\nIf you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in ComputerCare’s mission, core values and can contribute to our team in a variety of ways – not just candidates who check all the boxes.\n\nAt ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.\n\nComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-04-09T08:08:27.257Z","dateModified":"2026-04-09T08:08:27.257Z","hiringOrganization":{"@type":"Organization","name":"Computercare","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newark","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"dbb1e15e2b053190a9aef8ad"},"url":"https://jobsearcher.com/jobs/dbb1e15e2b053190a9aef8ad"}}