{"schemaVersion":"jobsearcher.job.v1","id":"db93fd1b44b1bd737fea6b3d","url":"https://jobsearcher.com/jobs/db93fd1b44b1bd737fea6b3d","canonicalUrl":"https://jobsearcher.com/jobs/db93fd1b44b1bd737fea6b3d","title":"Regional Desktop Support Tech","description":"Buckner International Location: IT\r\nLocation: Dallas, TX - Hybrid\r\nAddress: 5310 S Buckner Blvd, Dallas, TX 75227\r\nJob Schedule: Full-Time\r\nWe are seeking a Regional Desktop Support Technician to provide Level 1 and Level 2 technical support for Windows desktop and laptop computers, peripherals, Microsoft 365 applications, and endpoint management tools at assigned locations and through remote support channels. Join Buckner and shine hope in the lives of others!\r\nWhat you'll do:\r\nProvide installation, move, add, and change services for Windows desktops, laptops, docking stations, monitors, printers, scanners, and related peripheral equipment.\r\nImage, configure, deploy, replace, and troubleshoot Windows workstations in accordance with Buckner standards, security requirements, and endpoint management processes.\r\nDiagnose and resolve issues related to Windows operating systems, Microsoft 365 applications, Outlook/Exchange, browsers, VPN/connectivity, printers, mapped drives, device performance, and user profiles.\r\nSupport endpoint administration activities, including Microsoft Intune device lookup, Windows update troubleshooting, BitLocker recovery, and local administrator access when authorized.\r\nProvide user account and access support in coordination with established procedures, including Active Directory account troubleshooting, password assistance, group membership verification, and escalation when access changes require approval.\r\nReceive, document, prioritize, update, and resolve service desk tickets promptly; communicate status, resolution steps, and follow-up actions clearly to customers and team members.\r\nCoordinate with internal support teams, vendors, and service providers to resolve escalated desktop, endpoint, hardware, software, network, and security-related issues.\r\nMaintain accurate inventory, asset tracking, device assignment, replacement, loaner, and retirement documentation for Windows computers and related equipment.\r\nAssist with developing, updating, and following internal support processes, knowledge base articles, endpoint standards, and troubleshooting procedures.\r\nWhat you'll bring:\r\nRequires in-depth understanding of Windows desktop and laptop operations, hardware troubleshooting, endpoint support processes, and basic network communications. This field of knowledge is normally associated with the attainment of an Associate's degree in Computer Information Technology or a related field.\r\nMinimum 3 years of prior related desktop support experience required.\r\nProfessional certification, such as HDI Desktop Support Technician, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or other relevant Microsoft certification, is preferred.\r\nRequires proficiency supporting Windows 10 and Windows 11 operating systems, Microsoft 365 applications, Outlook/Exchange, Microsoft Teams, Microsoft Edge, and other common browsers, printers, scanners, docking stations, and standard endpoint hardware.\r\nRequires working knowledge of Microsoft Intune, endpoint compliance, Windows updates, BitLocker recovery, local administrator password management, device enrollment, application deployment, and related endpoint management processes.\r\nRequires the ability to consistently demonstrate excellence in customer service to both internal and external customers.\r\nRequires the ability to travel to Buckner locations within the region on a scheduled and as-needed basis.\r\nRequires the ability to identify and resolve customer issues from a remote location.\r\nThe above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.\r\nAbout Buckner International\r\nSince 1879 Buckner has been transforming lives through hands-on ministry, serving the most vulnerable from the beginning to the ending of life. Buckner is one of the oldest and most unique faith-based social service organizations of its kind, serving hundreds of thousands of people each year in the United States and around the world. Learn more about our programs and ministry at buckner.org. Buckner is an Equal Opportunity Employer.\r\nThe same way we treat our employees is how we treat all applicants - with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-08T02:04:45.963Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Regional Desktop Support Tech","description":"Buckner International Location: IT\r\nLocation: Dallas, TX - Hybrid\r\nAddress: 5310 S Buckner Blvd, Dallas, TX 75227\r\nJob Schedule: Full-Time\r\nWe are seeking a Regional Desktop Support Technician to provide Level 1 and Level 2 technical support for Windows desktop and laptop computers, peripherals, Microsoft 365 applications, and endpoint management tools at assigned locations and through remote support channels. Join Buckner and shine hope in the lives of others!\r\nWhat you'll do:\r\nProvide installation, move, add, and change services for Windows desktops, laptops, docking stations, monitors, printers, scanners, and related peripheral equipment.\r\nImage, configure, deploy, replace, and troubleshoot Windows workstations in accordance with Buckner standards, security requirements, and endpoint management processes.\r\nDiagnose and resolve issues related to Windows operating systems, Microsoft 365 applications, Outlook/Exchange, browsers, VPN/connectivity, printers, mapped drives, device performance, and user profiles.\r\nSupport endpoint administration activities, including Microsoft Intune device lookup, Windows update troubleshooting, BitLocker recovery, and local administrator access when authorized.\r\nProvide user account and access support in coordination with established procedures, including Active Directory account troubleshooting, password assistance, group membership verification, and escalation when access changes require approval.\r\nReceive, document, prioritize, update, and resolve service desk tickets promptly; communicate status, resolution steps, and follow-up actions clearly to customers and team members.\r\nCoordinate with internal support teams, vendors, and service providers to resolve escalated desktop, endpoint, hardware, software, network, and security-related issues.\r\nMaintain accurate inventory, asset tracking, device assignment, replacement, loaner, and retirement documentation for Windows computers and related equipment.\r\nAssist with developing, updating, and following internal support processes, knowledge base articles, endpoint standards, and troubleshooting procedures.\r\nWhat you'll bring:\r\nRequires in-depth understanding of Windows desktop and laptop operations, hardware troubleshooting, endpoint support processes, and basic network communications. This field of knowledge is normally associated with the attainment of an Associate's degree in Computer Information Technology or a related field.\r\nMinimum 3 years of prior related desktop support experience required.\r\nProfessional certification, such as HDI Desktop Support Technician, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or other relevant Microsoft certification, is preferred.\r\nRequires proficiency supporting Windows 10 and Windows 11 operating systems, Microsoft 365 applications, Outlook/Exchange, Microsoft Teams, Microsoft Edge, and other common browsers, printers, scanners, docking stations, and standard endpoint hardware.\r\nRequires working knowledge of Microsoft Intune, endpoint compliance, Windows updates, BitLocker recovery, local administrator password management, device enrollment, application deployment, and related endpoint management processes.\r\nRequires the ability to consistently demonstrate excellence in customer service to both internal and external customers.\r\nRequires the ability to travel to Buckner locations within the region on a scheduled and as-needed basis.\r\nRequires the ability to identify and resolve customer issues from a remote location.\r\nThe above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.\r\nAbout Buckner International\r\nSince 1879 Buckner has been transforming lives through hands-on ministry, serving the most vulnerable from the beginning to the ending of life. Buckner is one of the oldest and most unique faith-based social service organizations of its kind, serving hundreds of thousands of people each year in the United States and around the world. Learn more about our programs and ministry at buckner.org. Buckner is an Equal Opportunity Employer.\r\nThe same way we treat our employees is how we treat all applicants - with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T02:04:45.963Z","dateModified":"2026-08-08T02:04:45.963Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"db93fd1b44b1bd737fea6b3d"},"url":"https://jobsearcher.com/jobs/db93fd1b44b1bd737fea6b3d"}}