{"schemaVersion":"jobsearcher.job.v1","id":"db69a7ba981c294fd5952793","url":"https://jobsearcher.com/jobs/db69a7ba981c294fd5952793","canonicalUrl":"https://jobsearcher.com/jobs/db69a7ba981c294fd5952793","title":"Associate Network Engineer","description":"Overview:\nWe are looking for SDWAN network engineers to join our team and provide order management and technical support to our customers on various SDWAN network related issues. The successful candidate will be responsible for maintaining, upgrading, and troubleshooting SDWAN hardware and software systems, as well as diagnosing and resolving technical issues in a timely and efficient manner.\nResponsibilities:\nSingle point of contact for customer and customer advocates during project implementation phase and customer lifecycle orders (MACDs)\nResponsible for overall implementation of the customer design, which includes overseeing of partnering services (i.e. transport)\nInteract with both internal and client resources to complete provisioning tasks and negotiate implementation schedule\nCreating a project schedule to meet contractual requirements or based on customer needs\nTakes over pre-sales documentation, attends client kick-off call and provides technical validation of the solution (from HW and logical/routing perspective)\nProvides physical site design and sizes CPE appropriately, align equipment order list with ordered circuit and provides enough performance to handle requested features\nCreates customer premise equipment (CPE) configuration utilizing certified standards following engineering and troubleshooting guides\nSupports (plans, designs, performs) complex network changes in scheduled events\nProvide customer network design and engineering support, responsible for delivering and lifecycle change management support\nSetting up HW requirements, designing and configuring network infrastructure and integrating other customer services (or 3rd party)\nParticipate in Critical outages.\nTriage tickets for troubleshooting and resolution.\nIdentify circuit issues and create tickets into the appropriate teams and or Vendors.\nTroubleshooting system and network problems and diagnosing and solving hardware or software faults.\nPrioritizing and managing many open cases at one time.\nRapidly establishing a good working relationship with end users.\nTalking to end users to determine the nature of the problem.\nResolving the issues within SLA.\nRequirements:\nAssociate degree in computer science or related field, or equivalent experience.\nKnowledge of communication technologies and networking technologies\nKnowledge of Project Management and best practices is advantageous\n2+ years of experience in Tier 1, Tier 2 or helpdesk support, or related field.\nStrong knowledge of IP Core, VoIP, SDWAN, SNA and other advanced communication technologies\nUnderstanding of Managed router services (MRS) and Managed LAN (MLAN)\nExcellent problem-solving skills, with the ability to diagnose and resolve technical issues in a timely and efficient manner.\nStrong communication skills, with the ability to communicate technical information clearly and effectively to non-technical stakeholders.\nAbility to work independently, prioritize tasks, and manage time effectively.\nThe ability to interact on the phone with the customers and their peers during the implementation and problem determination process\nFlexible, analytical mind, problem solver, good time management, and team player\nCCNA/CCNP certification is desirable\nWill be required to work in various shifts (Day and or Night) including holidays and weekends. Overtime as needed","company":"Prodapt","rawCompany":"prodapt","city":"Irving","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:41:32.068Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Network Engineer","description":"Overview:\nWe are looking for SDWAN network engineers to join our team and provide order management and technical support to our customers on various SDWAN network related issues. The successful candidate will be responsible for maintaining, upgrading, and troubleshooting SDWAN hardware and software systems, as well as diagnosing and resolving technical issues in a timely and efficient manner.\nResponsibilities:\nSingle point of contact for customer and customer advocates during project implementation phase and customer lifecycle orders (MACDs)\nResponsible for overall implementation of the customer design, which includes overseeing of partnering services (i.e. transport)\nInteract with both internal and client resources to complete provisioning tasks and negotiate implementation schedule\nCreating a project schedule to meet contractual requirements or based on customer needs\nTakes over pre-sales documentation, attends client kick-off call and provides technical validation of the solution (from HW and logical/routing perspective)\nProvides physical site design and sizes CPE appropriately, align equipment order list with ordered circuit and provides enough performance to handle requested features\nCreates customer premise equipment (CPE) configuration utilizing certified standards following engineering and troubleshooting guides\nSupports (plans, designs, performs) complex network changes in scheduled events\nProvide customer network design and engineering support, responsible for delivering and lifecycle change management support\nSetting up HW requirements, designing and configuring network infrastructure and integrating other customer services (or 3rd party)\nParticipate in Critical outages.\nTriage tickets for troubleshooting and resolution.\nIdentify circuit issues and create tickets into the appropriate teams and or Vendors.\nTroubleshooting system and network problems and diagnosing and solving hardware or software faults.\nPrioritizing and managing many open cases at one time.\nRapidly establishing a good working relationship with end users.\nTalking to end users to determine the nature of the problem.\nResolving the issues within SLA.\nRequirements:\nAssociate degree in computer science or related field, or equivalent experience.\nKnowledge of communication technologies and networking technologies\nKnowledge of Project Management and best practices is advantageous\n2+ years of experience in Tier 1, Tier 2 or helpdesk support, or related field.\nStrong knowledge of IP Core, VoIP, SDWAN, SNA and other advanced communication technologies\nUnderstanding of Managed router services (MRS) and Managed LAN (MLAN)\nExcellent problem-solving skills, with the ability to diagnose and resolve technical issues in a timely and efficient manner.\nStrong communication skills, with the ability to communicate technical information clearly and effectively to non-technical stakeholders.\nAbility to work independently, prioritize tasks, and manage time effectively.\nThe ability to interact on the phone with the customers and their peers during the implementation and problem determination process\nFlexible, analytical mind, problem solver, good time management, and team player\nCCNA/CCNP certification is desirable\nWill be required to work in various shifts (Day and or Night) including holidays and weekends. Overtime as needed","datePosted":"2026-04-14T10:41:32.068Z","dateModified":"2026-04-14T10:41:32.068Z","hiringOrganization":{"@type":"Organization","name":"Prodapt","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irving","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"db69a7ba981c294fd5952793"},"url":"https://jobsearcher.com/jobs/db69a7ba981c294fd5952793"}}