POLICE DISPATCHER

This position supports a 24-hour per day, 7-day per week operation. Work schedule is variable which includes nights, weekends, holidays, and when the need arises. Tentative Dates For Dispatcher Testing ProcessWritten Exam will take place on Wednesday, June 24, 2026 at 6:00 pm, Saturday, June 27, 2026 at 9:00 am, or Monday, June 29, 2026 at 6:00 pmCritiCall Exam will take place between Monday, July 6, 2026 through Thursday, July 16, 2026Interviews will take place Monday, July 27, 2026 or Wednesday, July 29, 2026 Eligible Candidates will receive detailed instructions via email once applications are screened for minimum qualifications and dates are finalized *SummaryIncumbents answer emergency and non-emergency telephones, prioritize the calls, and dispatch emergency personnel to crime scenes and calls for service. Incumbents also enter and maintain warrants, property files, and citations.EDUCATION And/or EXPERIENCEHigh School Diploma or G.E.D., and one year customer service experience, and one year keyboarding experience. Additional education cannot be substituted for experience.CERTIFICATIONS, LICENSES, REGISTRATIONSMust be able to attain and maintain Arizona Criminal Justice Information System (ACJIS) Terminal Operator Certification (TOC), Level A. Training and cost for this certification is provided by the Police Department.SELECTION PROCESSApplicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview, an assessment exercise, and exam.Successful candidates will receive a post-offer, pre-employment background screening to include:FingerprintingCriminal Background screeningPolygraph ExaminationPsychological ExamDrug ScreenE-Verify39 month Motor Vehicle Department Records Check To view the full job description, including work environment and physical demands, click HEREThe City of Surprise is an EEO/ADA reasonable accommodation employer.The City of Surprise offers a broad range of inclusive employee benefits to help employees in their work and personal lives. We are committed to a total rewards strategy that provides our employees with competitive compensation, generous benefits, and an environment that supports a healthy work/life balance for our diverse workforce. Our comprehensive benefits package includes health coverage, retirement, and a variety of work/life programs, including generous paid time off and twelve holidays. For additional benefit information, please Click Here01I understand all criminal convictions (felonies and/or misdemeanors including DUIs) that occurred as an adult (age 18 or older) must be disclosed when answering Question 7 and disclosed in full detail in Question 8 in the Agency-Wide Questions section of this application. I also understand my failure to disclose a conviction as outlined in Question 8 may be grounds for elimination of further consideration and/or a job offer to be rescinded.I acknowledge the above statement.02Are you legally authorized to work in the United States?YesNo03Are you currently employed by the City of Surprise?YesNo04Select the option that applies to your highest level of education completed:Master's Degree, or higherBachelor's DegreeAssociate's DegreeHigh School diploma or G.E.D. awardedNone of the above05How many years of customer service experience do you possess?3 years or more2 years to less than 3 years1 year to less than 2 yearsLess than 1 yearNone of the above06How many years of keyboarding experience do you possess?3 years or more2 years to less than 3 years1 year to less than 2 yearsLess than 1 yearNone of the above07I understand an Arizona Criminal Justice Information System (ACJIS) Terminal Operator Certification, Level A must be attained and maintained for this position. There is no cost for this certification, and training will be provided by the Police Department.I acknowledge the above statement08With this position supporting a 24-hour per day, 7-day week operation, are you able to work nights, weekends, and/or holidays?YesNo Required Question