{"schemaVersion":"jobsearcher.job.v1","id":"db53874252207a0954e4fe49","url":"https://jobsearcher.com/jobs/db53874252207a0954e4fe49","canonicalUrl":"https://jobsearcher.com/jobs/db53874252207a0954e4fe49","title":"Technical Support Representative","description":"💼 Help Desk Associate📍 Raleigh, NC (Northside) – 100% Onsite we are not considering out of area candidates💰 Contract-to-Hire | Up to $25/hr (W2)US or Green CardWe are seeking a Help Desk Associate with 1–2 years of work experience to join our Information Technology team. This role is ideal for someone early in their IT career who is passionate about troubleshooting, customer support, and maintaining reliable technology environments.You will support both the corporate office and remote properties, helping ensure smooth day-to-day operations across systems, applications, and network infrastructure.Key ResponsibilitiesProvide help desk support for corporate users and remote propertiesTroubleshoot hardware, software, network, and connectivity issuesSupport hosted applications, systems, and servicesAssist with high-speed internet system support and troubleshootingMaintain corporate office systems, users, and network functionalityPerform basic IT training for staff on systems and applicationsHelp monitor and maintain network security and system integrityParticipate in after-hours support rotation for escalationsExecute scheduled server and hardware maintenance tasksSupport backup processes, data protection, and recovery testingRequired Qualifications1–2 years of IT support or help desk work experienceBasic knowledge of Windows environments, networking, and troubleshootingAbility to handle multiple tasks and work in a fast-paced environmentWillingness to work onsite in Raleigh, NCFlexibility to participate in after-hours support rotationHospitality or multi-site support experience is a plus","company":"System Soft Technologies","rawCompany":"system soft technologies","city":"Raleigh","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-06-19T09:03:32.178Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"💼 Help Desk Associate📍 Raleigh, NC (Northside) – 100% Onsite we are not considering out of area candidates💰 Contract-to-Hire | Up to $25/hr (W2)US or Green CardWe are seeking a Help Desk Associate with 1–2 years of work experience to join our Information Technology team. This role is ideal for someone early in their IT career who is passionate about troubleshooting, customer support, and maintaining reliable technology environments.You will support both the corporate office and remote properties, helping ensure smooth day-to-day operations across systems, applications, and network infrastructure.Key ResponsibilitiesProvide help desk support for corporate users and remote propertiesTroubleshoot hardware, software, network, and connectivity issuesSupport hosted applications, systems, and servicesAssist with high-speed internet system support and troubleshootingMaintain corporate office systems, users, and network functionalityPerform basic IT training for staff on systems and applicationsHelp monitor and maintain network security and system integrityParticipate in after-hours support rotation for escalationsExecute scheduled server and hardware maintenance tasksSupport backup processes, data protection, and recovery testingRequired Qualifications1–2 years of IT support or help desk work experienceBasic knowledge of Windows environments, networking, and troubleshootingAbility to handle multiple tasks and work in a fast-paced environmentWillingness to work onsite in Raleigh, NCFlexibility to participate in after-hours support rotationHospitality or multi-site support experience is a plus","datePosted":"2026-06-19T09:03:32.178Z","dateModified":"2026-06-19T09:03:32.178Z","hiringOrganization":{"@type":"Organization","name":"System Soft Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Raleigh","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"db53874252207a0954e4fe49"},"url":"https://jobsearcher.com/jobs/db53874252207a0954e4fe49"}}