Sr. Manager, Digital Merchandising

Company SummaryZoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!About The RoleZoro is redefining digital merchandising by transforming how customers discover, evaluate, and purchase products. Our goal isn’t just to offer breadth—it’s to create intuitive, confidence-building experiences that drive long-term loyalty.As the Senior Manager of Category Experience Strategy, you will lead a team responsible for defining how product categories are structured, navigated, and experienced across the site. You’ll establish the strategic frameworks and playbooks that translate customer behavior and product complexity into scalable, high-performing category experiences.This is a builder role. You will shape the function, develop your team, and create the standards that drive consistent, high-quality execution across categories.What You’ll DoLead, coach, and develop a team of category experience managers, building strong strategic and execution capabilitiesDefine the strategic approach to category experience across the site, including category structure, navigation, and merchandising principlesEstablish scalable frameworks and playbooks for onsite category optimization, including:Web taxonomy design and hierarchyAttribute strategy and facet designProduct grouping and assortment presentationProduct relationships and compatibility logicContent strategy to support product discovery and decision-makingIdentify patterns and opportunities across categories and translate them into scalable strategies and standards Set team priorities and ensure focus on the highest-impact opportunities for customer experience and business performancePartner closely with Digital Merchandising Global Experience Strategy to align category-level approaches with sitewide systems and influence global defaultsCollaborate cross-functionally with Category Management, Product, Product Information & Enrichment, Marketing, and Analytics to bring strategies to lifeDefine and oversee testing strategies to validate category-level opportunities and scale what worksContribute to and influence the Digital Merchandising roadmap in partnership with Experience Strategy and Product teamsBuild and scale the Category Experience function, including defining roles, responsibilities, and ways of workingEstablish clear goals and performance expectations for the team, aligned to business and customer outcomesEnsure high-quality, consistent execution of category strategies across the teamBuild and reinforce a test-and-learn culture, ensuring continuous improvement across category experiencesWhat You Bring7-10+ years of experience in ecommerce, digital merchandising, category strategy, or a related fieldProven experience building and leading high-performing teamsDemonstrated ability to define and scale merchandising or category experience strategies—not just execute themStrong understanding of how customers navigate and shop within complex product categoriesExperience designing taxonomy, attributes, filters, and product presentation frameworksAbility to identify patterns across categories and translate them into scalable approachesStrong analytical mindset with experience using data to inform strategy and measure impactExperience working cross-functionally with Product, Marketing, Product Information, and Analytics teamsProven track record of improving onsite experiences and driving measurable business resultsStrong communication and leadership skills, with the ability to influence across functionsExperience in B2B or large-catalog ecommerce environments is a plusTotal RewardsZoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:Medical, dental, vision, and life insurance plans with coverage starting on day one of employmentMaternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeingAt least 18 paid time off days annually for full-time employees and 6 company holidays per year6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution requiredTuition reimbursement, student loan refinancing and access to financial counseling, education, and toolsCharitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizationsEmployee discounts and admission to various civic and cultural institutions around ChicagoZoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline viewsFor additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.Illinois$115,600—$192,600 USDOur CultureZoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.