{"schemaVersion":"jobsearcher.job.v1","id":"db48ea0c19bbd4e84f20ae43","url":"https://jobsearcher.com/jobs/db48ea0c19bbd4e84f20ae43","canonicalUrl":"https://jobsearcher.com/jobs/db48ea0c19bbd4e84f20ae43","title":"Lead Tech / Crew Chief","description":"Position OverviewMonitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.\r\nJob ResponsibilitiesKnowledge of disaster restoration industry\r\nRetrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site\r\nCompletes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job\r\nPerforms daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency\r\nExplains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide\r\nInterfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss\r\nCompletes sketch and scope sheet for estimate, complete drying records using mobile software\r\nInspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary\r\nResolves issues with customers communicates customer issues, daily job activities with key company staff\r\nPrepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies\r\nMay train new technicians or key operational team members\r\nEnsure safety standards are being followed during all active jobs\r\nValid Drivers' License and satisfactory driving record\r\nStrong verbal and written and communication skills\r\nStrong problem solving and customer service skills\r\nMust be able to prioritize activities and meet deadlines\r\nExperience with entering data using a tablet or mobile phone\r\nReport to work on time in a clean, complete uniform\r\nRead and follow product label usage instructions\r\nJob RequirementsHigh school graduate or equivalent\r\nValid driver's license and satisfactory driving record\r\nGood verbal and written and communication skills\r\nRole models customer service expectations with home owners, adjusters, vendors etc.\r\nKnowledge of disaster restoration or construction industry\r\nProficient with using mobile software to enter data\r\nExperience with using Xactimate is preferred but not required\r\nMust be able to prioritize activities and meet deadlines\r\nExperience in training and managing others\r\nStrong problem-solving skills\r\nCommunicates customer issues, job activities with key company staff\r\nCertifications are preferred, but not required:\r\nASD Applied Structural Drying Technician\r\nFSRT Fire & Smoke Restoration Technician\r\nOCT Odor Control Technician\r\nWRT Water Damage Restoration Technician\r\nPhysical Demands and Working ConditionsIncumbent must be prepared to:\r\nMove up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.\r\nStand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.\r\nExpress or exchange ideas with others and receive and act on detailed information given.\r\nFor safety reasons, respirators, which are used in certain situations, must be able to seal to your face.\r\nBe exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.\r\nDisclaimer\r\nThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.\r\nBuilt on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.\r\nOur environment is a diverse community where successful people work together to achieve common goals.\r\nThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.","company":"ServiceMaster","rawCompany":"servicemaster","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:32:20.404Z","occupations":[{"code":"33-1021.00","title":"First-Line Supervisors of Firefighting and Prevention Workers","slug":"first-line-supervisors-of-firefighting-and-prevention-workers"},{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"47-1011.00","title":"First-Line Supervisors of Construction Trades and Extraction Workers","slug":"first-line-supervisors-of-construction-trades-and-extraction-workers"}],"industries":[{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"562910","title":"Remediation Services","slug":"remediation-services"},{"code":"238190","title":"Other Foundation, Structure, and Building Exterior Contractors","slug":"other-foundation-structure-and-building-exterior-contractors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Tech / Crew Chief","description":"Position OverviewMonitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.\r\nJob ResponsibilitiesKnowledge of disaster restoration industry\r\nRetrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site\r\nCompletes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job\r\nPerforms daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency\r\nExplains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide\r\nInterfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss\r\nCompletes sketch and scope sheet for estimate, complete drying records using mobile software\r\nInspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary\r\nResolves issues with customers communicates customer issues, daily job activities with key company staff\r\nPrepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies\r\nMay train new technicians or key operational team members\r\nEnsure safety standards are being followed during all active jobs\r\nValid Drivers' License and satisfactory driving record\r\nStrong verbal and written and communication skills\r\nStrong problem solving and customer service skills\r\nMust be able to prioritize activities and meet deadlines\r\nExperience with entering data using a tablet or mobile phone\r\nReport to work on time in a clean, complete uniform\r\nRead and follow product label usage instructions\r\nJob RequirementsHigh school graduate or equivalent\r\nValid driver's license and satisfactory driving record\r\nGood verbal and written and communication skills\r\nRole models customer service expectations with home owners, adjusters, vendors etc.\r\nKnowledge of disaster restoration or construction industry\r\nProficient with using mobile software to enter data\r\nExperience with using Xactimate is preferred but not required\r\nMust be able to prioritize activities and meet deadlines\r\nExperience in training and managing others\r\nStrong problem-solving skills\r\nCommunicates customer issues, job activities with key company staff\r\nCertifications are preferred, but not required:\r\nASD Applied Structural Drying Technician\r\nFSRT Fire & Smoke Restoration Technician\r\nOCT Odor Control Technician\r\nWRT Water Damage Restoration Technician\r\nPhysical Demands and Working ConditionsIncumbent must be prepared to:\r\nMove up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.\r\nStand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.\r\nExpress or exchange ideas with others and receive and act on detailed information given.\r\nFor safety reasons, respirators, which are used in certain situations, must be able to seal to your face.\r\nBe exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.\r\nDisclaimer\r\nThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.\r\nBuilt on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.\r\nOur environment is a diverse community where successful people work together to achieve common goals.\r\nThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.","datePosted":"2026-04-09T08:32:20.404Z","dateModified":"2026-04-09T08:32:20.404Z","hiringOrganization":{"@type":"Organization","name":"ServiceMaster","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"db48ea0c19bbd4e84f20ae43"},"url":"https://jobsearcher.com/jobs/db48ea0c19bbd4e84f20ae43"}}