{"schemaVersion":"jobsearcher.job.v1","id":"db30ece32a9e6cec4cd1afd7","url":"https://jobsearcher.com/jobs/db30ece32a9e6cec4cd1afd7","canonicalUrl":"https://jobsearcher.com/jobs/db30ece32a9e6cec4cd1afd7","title":"Systems Engineer, Senior - Observability","description":"Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.\n\nJob Summary\nSenior Observability Systems Engineer\n\nJoin Mass General Brigham’s Digital Enterprise Observability team as a Senior Observability Systems Engineer. In this role, you’ll help strengthen the reliability, performance, and visibility of critical digital services across the enterprise. You’ll work hands‑on with observability platforms such as Dynatrace and Cisco ThousandEyes, build automation and configuration‑as‑code solutions, and partner with application, cloud, network, and security teams to improve how teams monitor, troubleshoot, and respond to issues.\n\nThis is a technical engineering role that combines platform engineering, automation, DevOps practices, and observability expertise. The position does not involve direct patient care, but the work supports the digital systems that help Mass General Brigham deliver care across the organization.\n\nWhat You’ll Do\n\nDeploy, configure, and optimize enterprise observability platforms, primarily Dynatrace, along with Cisco ThousandEyes for network‑path and digital experience monitoring.\n\nBuild and maintain dashboards, alerts, management zones, tagging rules, synthetic tests, and network‑path tests that help teams detect issues earlier and troubleshoot faster.\n\nDevelop and maintain configuration‑as‑code using Terraform, with repositories and pipelines in Azure DevOps today and a planned move to GitHub Enterprise.\n\nCreate and maintain custom Dynatrace extensions to expand monitoring coverage for systems that do not have native support.\n\nImplement observability for DevOps frameworks in Azure, including instrumentation and quality gates within CI/CD pipelines.\n\nOnboard applications and infrastructure to observability platforms, including instrumentation, monitoring configuration, and data validation.\n\nAutomate alerting and remediation workflows to reduce mean time to resolution and improve service uptime.\n\nPartner with application, cloud, network, and security teams to establish and apply observability standards across the environment.\n\nCreate user documentation, operational guidance, and best practices to help teams use observability tools effectively.\n\nUse standard work, project management tools, and change management processes to deliver reliable and well‑coordinated work.\n\nModel Mass General Brigham’s values through collaboration, accountability, service commitment, innovation, integrity, respect, continuous improvement, and teamwork.\n\nWhat You’ll Bring\nEducation: Bachelor’s degree in Computer Science or a related field required. Relevant experience may be considered in lieu of a degree.\n\nExperience: 5–7 years of experience as a systems engineer or in a related technical engineering role.\n\nRequired Skills and Experience\n\nHands‑on experience with Dynatrace, including application performance monitoring, infrastructure monitoring, real user monitoring, and Dynatrace Query Language.\n\nExperience with Cisco ThousandEyes for synthetic testing, path visualization, and internet or wide area network performance monitoring.\n\nExperience using Terraform for configuration as code, including the Dynatrace Terraform provider.\n\nExperience with source control and pipelines in Azure DevOps; familiarity with GitHub Enterprise is helpful as the organization transitions toward that standard.\n\nStrong programming skills in Python and JavaScript for automation, custom telemetry, and tooling.\n\nExperience developing custom Dynatrace extensions.\n\nExperience implementing observability for DevOps frameworks and CI/CD pipelines in Azure.\n\nFoundational knowledge of technology infrastructure, including applications, servers, storage, and networks.\n\nStrong analytical and troubleshooting skills across metrics, logs, and traces.\n\nAbility to communicate clearly with both technical and non‑technical stakeholders.\n\nStrong collaboration skills, including experience working across teams and with vendors to achieve results.\n\nAbility to mentor team members and support better technical outcomes.\n\nPreferred Qualifications\n\nPowerShell scripting experience.\n\nFamiliarity with Splunk, Microsoft SCOM, SiteScope, or Nagios.\n\nDynatrace Associate or Professional certification.\n\nAzure certification, such as Azure Administrator or Azure DevOps Engineer.\n\nExperience with Monaco and Dynatrace Grail.\n\nExposure to Site Reliability Engineering practices, including service level indicators, service level objectives, and error budgets.\n\nAdditional Job Details (if applicable)\n\nFull‑time schedule, Monday through Friday during Eastern business hours.\n\nParticipation in an on‑call rotation is required, typically one week at a time, to support observability platform health and incident response.\n\nHybrid work model with on‑site work at Mass General Brigham local sites on a weekly or monthly basis, depending on business needs.\n\nAvailability for periodic in‑person stakeholder meetings, team meetings, and internal customer needs.\n\nOn remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment. Microsoft Teams video participation is required using MGB‑provided equipment.\n\nRemote Type\nHybrid\n\nWork Location\n399 Revolution Drive\n\nScheduled Weekly Hours\n40\n\nEmployee Type\nRegular\n\nWork Shift\nDay (United States of America)\n\nPay Range\n$93,953.60 - $136,739.20/Annual\n\nAt Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.\n\nEEO Statement:\n0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.\n\nMass General Brigham Competency Framework\nAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.\n\n#J-18808-Ljbffr","company":"Worky","rawCompany":"worky","city":"Somerville","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-18T03:54:31.337Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"622110","title":"General Medical and Surgical Hospitals","slug":"general-medical-and-surgical-hospitals"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Systems Engineer, Senior - Observability","description":"Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.\n\nJob Summary\nSenior Observability Systems Engineer\n\nJoin Mass General Brigham’s Digital Enterprise Observability team as a Senior Observability Systems Engineer. In this role, you’ll help strengthen the reliability, performance, and visibility of critical digital services across the enterprise. You’ll work hands‑on with observability platforms such as Dynatrace and Cisco ThousandEyes, build automation and configuration‑as‑code solutions, and partner with application, cloud, network, and security teams to improve how teams monitor, troubleshoot, and respond to issues.\n\nThis is a technical engineering role that combines platform engineering, automation, DevOps practices, and observability expertise. The position does not involve direct patient care, but the work supports the digital systems that help Mass General Brigham deliver care across the organization.\n\nWhat You’ll Do\n\nDeploy, configure, and optimize enterprise observability platforms, primarily Dynatrace, along with Cisco ThousandEyes for network‑path and digital experience monitoring.\n\nBuild and maintain dashboards, alerts, management zones, tagging rules, synthetic tests, and network‑path tests that help teams detect issues earlier and troubleshoot faster.\n\nDevelop and maintain configuration‑as‑code using Terraform, with repositories and pipelines in Azure DevOps today and a planned move to GitHub Enterprise.\n\nCreate and maintain custom Dynatrace extensions to expand monitoring coverage for systems that do not have native support.\n\nImplement observability for DevOps frameworks in Azure, including instrumentation and quality gates within CI/CD pipelines.\n\nOnboard applications and infrastructure to observability platforms, including instrumentation, monitoring configuration, and data validation.\n\nAutomate alerting and remediation workflows to reduce mean time to resolution and improve service uptime.\n\nPartner with application, cloud, network, and security teams to establish and apply observability standards across the environment.\n\nCreate user documentation, operational guidance, and best practices to help teams use observability tools effectively.\n\nUse standard work, project management tools, and change management processes to deliver reliable and well‑coordinated work.\n\nModel Mass General Brigham’s values through collaboration, accountability, service commitment, innovation, integrity, respect, continuous improvement, and teamwork.\n\nWhat You’ll Bring\nEducation: Bachelor’s degree in Computer Science or a related field required. Relevant experience may be considered in lieu of a degree.\n\nExperience: 5–7 years of experience as a systems engineer or in a related technical engineering role.\n\nRequired Skills and Experience\n\nHands‑on experience with Dynatrace, including application performance monitoring, infrastructure monitoring, real user monitoring, and Dynatrace Query Language.\n\nExperience with Cisco ThousandEyes for synthetic testing, path visualization, and internet or wide area network performance monitoring.\n\nExperience using Terraform for configuration as code, including the Dynatrace Terraform provider.\n\nExperience with source control and pipelines in Azure DevOps; familiarity with GitHub Enterprise is helpful as the organization transitions toward that standard.\n\nStrong programming skills in Python and JavaScript for automation, custom telemetry, and tooling.\n\nExperience developing custom Dynatrace extensions.\n\nExperience implementing observability for DevOps frameworks and CI/CD pipelines in Azure.\n\nFoundational knowledge of technology infrastructure, including applications, servers, storage, and networks.\n\nStrong analytical and troubleshooting skills across metrics, logs, and traces.\n\nAbility to communicate clearly with both technical and non‑technical stakeholders.\n\nStrong collaboration skills, including experience working across teams and with vendors to achieve results.\n\nAbility to mentor team members and support better technical outcomes.\n\nPreferred Qualifications\n\nPowerShell scripting experience.\n\nFamiliarity with Splunk, Microsoft SCOM, SiteScope, or Nagios.\n\nDynatrace Associate or Professional certification.\n\nAzure certification, such as Azure Administrator or Azure DevOps Engineer.\n\nExperience with Monaco and Dynatrace Grail.\n\nExposure to Site Reliability Engineering practices, including service level indicators, service level objectives, and error budgets.\n\nAdditional Job Details (if applicable)\n\nFull‑time schedule, Monday through Friday during Eastern business hours.\n\nParticipation in an on‑call rotation is required, typically one week at a time, to support observability platform health and incident response.\n\nHybrid work model with on‑site work at Mass General Brigham local sites on a weekly or monthly basis, depending on business needs.\n\nAvailability for periodic in‑person stakeholder meetings, team meetings, and internal customer needs.\n\nOn remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment. Microsoft Teams video participation is required using MGB‑provided equipment.\n\nRemote Type\nHybrid\n\nWork Location\n399 Revolution Drive\n\nScheduled Weekly Hours\n40\n\nEmployee Type\nRegular\n\nWork Shift\nDay (United States of America)\n\nPay Range\n$93,953.60 - $136,739.20/Annual\n\nAt Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.\n\nEEO Statement:\n0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.\n\nMass General Brigham Competency Framework\nAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.\n\n#J-18808-Ljbffr","datePosted":"2026-08-18T03:54:31.337Z","dateModified":"2026-08-18T03:54:31.337Z","hiringOrganization":{"@type":"Organization","name":"Worky","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Somerville","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"db30ece32a9e6cec4cd1afd7"},"url":"https://jobsearcher.com/jobs/db30ece32a9e6cec4cd1afd7"}}