{"schemaVersion":"jobsearcher.job.v1","id":"db2ec6af66951737c1cf6e93","url":"https://jobsearcher.com/jobs/db2ec6af66951737c1cf6e93","canonicalUrl":"https://jobsearcher.com/jobs/db2ec6af66951737c1cf6e93","title":"Senior Director of Programs","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\n\nSenior Director of Programs\nExec Management San Francisco, CA, US\n\nSalary Range: $165,000.00 To $180,000.00 Annually\n\nJob Title: Senior Director of Programs FLSA Status: Exempt\n\nDirect Reports: Yes Effective: July 1, 2026\n\nMISSION & VALUES\n\nEDC Mission\nEviction Defense Collaborative (EDC) works to prevent homelessness before it starts by providing compassionate, high-quality legal assistance, rental assistance, and supportive services to San Francisco tenants facing eviction or housing instability. We believe that housing is a human right, and we strive to ensure that every San Franciscan has meaningful access to justice and the resources needed to remain safely housed.\n\nEDC GREAT Values\n\nGratitude - Valuing one another’s contributions and recognizing the impact of our collective work\n\nResponsibility - Acting with accountability, integrity, and sound stewardship of public resources\n\nExcellence - Delivering high-quality, accurate, and mission-driven work\n\nAdaptability - Responding effectively to evolving systems, policies, and community needs\n\nTrust - Building confidence through transparency, reliability, and respect\n\nJOB SUMMARY\nThe Senior Director of Programs is a member of EDC’s senior leadership team responsible for strengthening program performance, organizational learning, data-informed decision-making, and staff development across the organization.\n\nThe Senior Director directly oversees EDC’s Rental Assistance Disbursement Component (RADCo) , Director SCA and Data Division, ensuring that program operations, data systems, evaluation, and reporting are integrated and aligned with organizational goals and funder requirements.\n\nIn addition to program oversight, the Senior Director leads EDC’s organizational learning and evaluation strategy and is responsible for developing a coordinated approach to staff training and professional development. The position works across departments to strengthen program quality, identify opportunities for continuous improvement, and ensure that EDC has the systems, information, and staff capacity necessary to deliver high-quality services and demonstrate measurable impact.\n\nDUTIES AND RESPOSIBILTIES\n\nProvide strategic and operational oversight of RADCo, SCA and the Data Division.\n\nDirectly supervise and support the Director of RADCo , Director of SCA and Data Program Manager, establishing clear goals, performance expectations, and accountability.\n\nEnsure programs operate effectively, efficiently, and consistently with EDC’s mission, contracts, policies, and organizational priorities.\n\nPartner with program leadership to monitor service delivery, caseloads, staffing, workflows, and program outcomes.\n\nIdentify operational challenges and work with leadership to implement sustainable solutions and process improvements.\n\nSupport annual program planning, budgeting, goal setting, and performance management.\n\nWork closely with the Executive Director and senior leadership to translate organizational strategy into measurable program goals.\n\nData, Evaluation & Organizational Learning (25%)\n\nProvide executive oversight of EDC’s Data Division and organizational data strategy.\n\nEnsure the integrity, consistency, and accessibility of data used for program management, funder reporting, evaluation, and organizational decision-making.\n\nEstablish organization-wide performance measures and dashboards that allow leadership to assess service delivery, client demographics, outcomes, trends, and organizational impact.\n\nDevelop and oversee an organizational learning and evaluation framework that uses quantitative and qualitative information to assess program effectiveness.\n\nLead regular program performance reviews and create structured opportunities for staff and leadership to learn from data and client experience.\n\nTranslate data and evaluation findings into actionable recommendations for program improvement, resource allocation, and organizational strategy.\n\nPartner with program, finance, grants, and leadership teams to ensure consistent and accurate reporting to government and philanthropic funders.\n\nStaff Training & Professional Development (20%)\n\nLead the development of an organization-wide staff training and professional development strategy.\n\nAssess training and professional development needs across programs and departments.\n\nDevelop an annual training calendar addressing organizational priorities, management and supervisory skills, compliance requirements, client service, systems, and professional development.\n\nPartner with directors and supervisors to strengthen onboarding and role-specific training.\n\nDevelop internal learning opportunities that allow staff to share expertise, promising practices, and lessons across departments.\n\nIdentify external training and professional development resources that strengthen staff capacity and support career development.\n\nEvaluate the effectiveness of training and professional development investments and adjust programming based on organizational needs.\n\nContinuous Quality Improvement (15%)\n\nEstablish and maintain a continuous quality improvement framework across EDC programs.\n\nUse program data, client feedback, staff experience, and evaluation findings to identify opportunities to improve service delivery.\n\nDevelop clear performance indicators and processes for tracking progress toward organizational and program goals.\n\nFacilitate cross-functional problem-solving when operational or systemic issues affect multiple departments.\n\nDocument and standardize effective practices to improve consistency and organizational sustainability.\n\nSupport the development and implementation of new programs, initiatives, and service-delivery models.\n\nOrganizational Leadership & Cross-functional Collaboration (10%)\n\nServe as an active member of EDC’s senior leadership team and contribute to organization-wide strategy, planning, budgeting, and decision‑making.\n\nPartner closely with Finance, Public Grants, Legal Programs, Operations, and other departments to ensure strong coordination across the organization.\n\nSupport preparation for funder monitoring, audits, evaluations, and other organizational reviews.\n\nRepresent EDC with funders, community partners, government agencies, and other stakeholders as appropriate.\n\nPromote a culture of accountability, learning, collaboration, equity, and continuous improvement.\n\nPerform other senior leadership responsibilities as assigned by the Executive Director.\n\nQUALIFICATIONS\nMinimum Qualifications and Experience\n\nMinimum of 7 years of progressively responsible experience in nonprofit program leadership, social services, legal services, housing stability, homelessness prevention, or a related field.\n\nAt least 3 years of significant management and supervisory experience, including supervision of managers or directors.\n\nDemonstrated experience overseeing complex programs and translating organizational strategy into effective operations.\n\nExperience using data and performance measures to evaluate programs and improve service delivery.\n\nDemonstrated experience developing or overseeing staff training, professional development, or organizational learning initiatives.\n\nStrong analytical, organizational, project‑management, and problem‑solving skills.\n\nExcellent written and verbal communication skills.\n\nDemonstrated ability to work collaboratively across departments and disciplines.\n\nPreferred Qualifications\n\nExperience in housing stability, homelessness prevention, eviction defense, rental assistance, legal services, or related human services.\n\nExperience overseeing publicly funded programs and working with government contracts and performance requirements.\n\nExperience with Salesforce or comparable client/data management systems.\n\nExperience developing organizational dashboards, performance‑management systems, or evaluation frameworks.\n\nExperience leading organizational change or continuous quality improvement initiatives.\n\nRequired Skills\n\nStrategic Leadership : Connects program operations, data, people, and organizational strategy.\n\nPeople Leadership : Develops strong managers and teams through clear expectations, coaching, accountability, and professional development.\n\nData-Informed Decision-Making : Uses quantitative and qualitative information to identify trends, evaluate performance, and guide organizational decisions.\n\nSystems Thinking : Understanding how programs, people, funding, technology and organizational processes intersect and identifying opportunities for improvement.\n\nLearning Orientation : Builds structures that enable the organization to evaluate its work, learn from experience, and continuously improve.\n\nCollaboration : Builds effective relationships across departments and creates shared ownership for organizational outcomes.\n\nEquity & Client Focus : Ensures that program design, evaluation, and organizational decision-making remain grounded in the experiences and needs of the communities EDC serves.\n\nWorking Conditions\nThis role involves handling sensitive and confidential information and requires professionalism, empathy, and the ability to navigate complex interpersonal dynamics. Some evening or weekend work may be required.\n\nThis is a hybrid role. Employees may be able to work from home two (2) regular scheduled days a week after thirty (30) days of employment. Staff must remain responsive during standard business hours while working remotely.\n\nWork from home schedules shall be established in consultation with the Employee’s supervisor and approved by Program Directors and/or Human Resources.\n\nPhysical Requirements\n\nProlonged sitting/standing.\n\nExtensive typing and data entry.\n\nClose visual acuity for reviewing documents, data, and reports.\n\nProlonged computer use.\n\nDirect Reports\n\nThis position supervises the following staff:\n\nDirector of RADCo\n\nDirector of SCA\n\nData Program Manager\n\nEqual Opportunity Statement\n\nEDC is an equal opportunity employer committed to building an inclusive and respectful workplace. Employment decisions are based on organizational needs, job requirements, and individual qualifications without regard to protected characteristics. Discrimination or\n\nharassment of any kind is not tolerated.\n\n#J-18808-Ljbffr","company":"Automatic Data Processing","rawCompany":"automatic data processing","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-11-03T04:04:57.008Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"925110","title":"Administration of Housing Programs","slug":"administration-of-housing-programs"},{"code":"624229","title":"Other Community Housing Services","slug":"other-community-housing-services"},{"code":"813319","title":"Other Social Advocacy Organizations","slug":"other-social-advocacy-organizations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Director of Programs","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\n\nSenior Director of Programs\nExec Management San Francisco, CA, US\n\nSalary Range: $165,000.00 To $180,000.00 Annually\n\nJob Title: Senior Director of Programs FLSA Status: Exempt\n\nDirect Reports: Yes Effective: July 1, 2026\n\nMISSION & VALUES\n\nEDC Mission\nEviction Defense Collaborative (EDC) works to prevent homelessness before it starts by providing compassionate, high-quality legal assistance, rental assistance, and supportive services to San Francisco tenants facing eviction or housing instability. We believe that housing is a human right, and we strive to ensure that every San Franciscan has meaningful access to justice and the resources needed to remain safely housed.\n\nEDC GREAT Values\n\nGratitude - Valuing one another’s contributions and recognizing the impact of our collective work\n\nResponsibility - Acting with accountability, integrity, and sound stewardship of public resources\n\nExcellence - Delivering high-quality, accurate, and mission-driven work\n\nAdaptability - Responding effectively to evolving systems, policies, and community needs\n\nTrust - Building confidence through transparency, reliability, and respect\n\nJOB SUMMARY\nThe Senior Director of Programs is a member of EDC’s senior leadership team responsible for strengthening program performance, organizational learning, data-informed decision-making, and staff development across the organization.\n\nThe Senior Director directly oversees EDC’s Rental Assistance Disbursement Component (RADCo) , Director SCA and Data Division, ensuring that program operations, data systems, evaluation, and reporting are integrated and aligned with organizational goals and funder requirements.\n\nIn addition to program oversight, the Senior Director leads EDC’s organizational learning and evaluation strategy and is responsible for developing a coordinated approach to staff training and professional development. The position works across departments to strengthen program quality, identify opportunities for continuous improvement, and ensure that EDC has the systems, information, and staff capacity necessary to deliver high-quality services and demonstrate measurable impact.\n\nDUTIES AND RESPOSIBILTIES\n\nProvide strategic and operational oversight of RADCo, SCA and the Data Division.\n\nDirectly supervise and support the Director of RADCo , Director of SCA and Data Program Manager, establishing clear goals, performance expectations, and accountability.\n\nEnsure programs operate effectively, efficiently, and consistently with EDC’s mission, contracts, policies, and organizational priorities.\n\nPartner with program leadership to monitor service delivery, caseloads, staffing, workflows, and program outcomes.\n\nIdentify operational challenges and work with leadership to implement sustainable solutions and process improvements.\n\nSupport annual program planning, budgeting, goal setting, and performance management.\n\nWork closely with the Executive Director and senior leadership to translate organizational strategy into measurable program goals.\n\nData, Evaluation & Organizational Learning (25%)\n\nProvide executive oversight of EDC’s Data Division and organizational data strategy.\n\nEnsure the integrity, consistency, and accessibility of data used for program management, funder reporting, evaluation, and organizational decision-making.\n\nEstablish organization-wide performance measures and dashboards that allow leadership to assess service delivery, client demographics, outcomes, trends, and organizational impact.\n\nDevelop and oversee an organizational learning and evaluation framework that uses quantitative and qualitative information to assess program effectiveness.\n\nLead regular program performance reviews and create structured opportunities for staff and leadership to learn from data and client experience.\n\nTranslate data and evaluation findings into actionable recommendations for program improvement, resource allocation, and organizational strategy.\n\nPartner with program, finance, grants, and leadership teams to ensure consistent and accurate reporting to government and philanthropic funders.\n\nStaff Training & Professional Development (20%)\n\nLead the development of an organization-wide staff training and professional development strategy.\n\nAssess training and professional development needs across programs and departments.\n\nDevelop an annual training calendar addressing organizational priorities, management and supervisory skills, compliance requirements, client service, systems, and professional development.\n\nPartner with directors and supervisors to strengthen onboarding and role-specific training.\n\nDevelop internal learning opportunities that allow staff to share expertise, promising practices, and lessons across departments.\n\nIdentify external training and professional development resources that strengthen staff capacity and support career development.\n\nEvaluate the effectiveness of training and professional development investments and adjust programming based on organizational needs.\n\nContinuous Quality Improvement (15%)\n\nEstablish and maintain a continuous quality improvement framework across EDC programs.\n\nUse program data, client feedback, staff experience, and evaluation findings to identify opportunities to improve service delivery.\n\nDevelop clear performance indicators and processes for tracking progress toward organizational and program goals.\n\nFacilitate cross-functional problem-solving when operational or systemic issues affect multiple departments.\n\nDocument and standardize effective practices to improve consistency and organizational sustainability.\n\nSupport the development and implementation of new programs, initiatives, and service-delivery models.\n\nOrganizational Leadership & Cross-functional Collaboration (10%)\n\nServe as an active member of EDC’s senior leadership team and contribute to organization-wide strategy, planning, budgeting, and decision‑making.\n\nPartner closely with Finance, Public Grants, Legal Programs, Operations, and other departments to ensure strong coordination across the organization.\n\nSupport preparation for funder monitoring, audits, evaluations, and other organizational reviews.\n\nRepresent EDC with funders, community partners, government agencies, and other stakeholders as appropriate.\n\nPromote a culture of accountability, learning, collaboration, equity, and continuous improvement.\n\nPerform other senior leadership responsibilities as assigned by the Executive Director.\n\nQUALIFICATIONS\nMinimum Qualifications and Experience\n\nMinimum of 7 years of progressively responsible experience in nonprofit program leadership, social services, legal services, housing stability, homelessness prevention, or a related field.\n\nAt least 3 years of significant management and supervisory experience, including supervision of managers or directors.\n\nDemonstrated experience overseeing complex programs and translating organizational strategy into effective operations.\n\nExperience using data and performance measures to evaluate programs and improve service delivery.\n\nDemonstrated experience developing or overseeing staff training, professional development, or organizational learning initiatives.\n\nStrong analytical, organizational, project‑management, and problem‑solving skills.\n\nExcellent written and verbal communication skills.\n\nDemonstrated ability to work collaboratively across departments and disciplines.\n\nPreferred Qualifications\n\nExperience in housing stability, homelessness prevention, eviction defense, rental assistance, legal services, or related human services.\n\nExperience overseeing publicly funded programs and working with government contracts and performance requirements.\n\nExperience with Salesforce or comparable client/data management systems.\n\nExperience developing organizational dashboards, performance‑management systems, or evaluation frameworks.\n\nExperience leading organizational change or continuous quality improvement initiatives.\n\nRequired Skills\n\nStrategic Leadership : Connects program operations, data, people, and organizational strategy.\n\nPeople Leadership : Develops strong managers and teams through clear expectations, coaching, accountability, and professional development.\n\nData-Informed Decision-Making : Uses quantitative and qualitative information to identify trends, evaluate performance, and guide organizational decisions.\n\nSystems Thinking : Understanding how programs, people, funding, technology and organizational processes intersect and identifying opportunities for improvement.\n\nLearning Orientation : Builds structures that enable the organization to evaluate its work, learn from experience, and continuously improve.\n\nCollaboration : Builds effective relationships across departments and creates shared ownership for organizational outcomes.\n\nEquity & Client Focus : Ensures that program design, evaluation, and organizational decision-making remain grounded in the experiences and needs of the communities EDC serves.\n\nWorking Conditions\nThis role involves handling sensitive and confidential information and requires professionalism, empathy, and the ability to navigate complex interpersonal dynamics. Some evening or weekend work may be required.\n\nThis is a hybrid role. Employees may be able to work from home two (2) regular scheduled days a week after thirty (30) days of employment. Staff must remain responsive during standard business hours while working remotely.\n\nWork from home schedules shall be established in consultation with the Employee’s supervisor and approved by Program Directors and/or Human Resources.\n\nPhysical Requirements\n\nProlonged sitting/standing.\n\nExtensive typing and data entry.\n\nClose visual acuity for reviewing documents, data, and reports.\n\nProlonged computer use.\n\nDirect Reports\n\nThis position supervises the following staff:\n\nDirector of RADCo\n\nDirector of SCA\n\nData Program Manager\n\nEqual Opportunity Statement\n\nEDC is an equal opportunity employer committed to building an inclusive and respectful workplace. Employment decisions are based on organizational needs, job requirements, and individual qualifications without regard to protected characteristics. Discrimination or\n\nharassment of any kind is not tolerated.\n\n#J-18808-Ljbffr","datePosted":"2026-11-03T04:04:57.008Z","dateModified":"2026-11-03T04:04:57.008Z","hiringOrganization":{"@type":"Organization","name":"Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"db2ec6af66951737c1cf6e93"},"url":"https://jobsearcher.com/jobs/db2ec6af66951737c1cf6e93"}}