{"schemaVersion":"jobsearcher.job.v1","id":"db0ed167b9acb791a9232b09","url":"https://jobsearcher.com/jobs/db0ed167b9acb791a9232b09","canonicalUrl":"https://jobsearcher.com/jobs/db0ed167b9acb791a9232b09","title":"IT Support Technician","description":"On-Site IT Support Technician\nLocation: Raleigh, NC\nEmployment Type: Full-Time | On-Site\nAbout the Role\nWe are committed to providing responsive, high-quality IT services that empower educators, support staff, and students. We partner with schools to deliver reliable technology support that keeps classrooms connected, productive, and innovative.\nJob Summary\nTechnical Source is seeking a motivated, professional, and service-oriented IT Support Technician to provide hands-on technical support at a local school and our Raleigh home office. This individual must have strong networking and systems knowledge, PC troubleshooting experience, and the ability to work independently with teachers, staff, students, and other end users.\nThe ideal candidate combines technical expertise with excellent communication and people skills. They should be comfortable diagnosing problems, explaining solutions clearly, managing priorities, and representing the company professionally at the customer’s location.\nKey Responsibilities\nProvide first-level, in-person technical support at the assigned school site and Raleigh home office.\nRespond to and resolve helpdesk tickets involving hardware, software, systems, user access, and network connectivity.\nDiagnose and resolve PC, desktop, laptop, tablet, printer issues.\nAudit returns and check for damaged equipment.\nTroubleshoot wired and wireless network connectivity issues.\nSupport Microsoft 365 applications, accounts, permissions, and common user issues.\nAdminister and troubleshoot Active Directory, including user accounts, passwords, permissions, and group access.\nAssist teachers, staff, and students with login issues, application support, and general technology questions.\nSet up, configure, deploy, and maintain new devices, peripherals, and classroom technology.\nSupport audiovisual equipment and other classroom technology.\nWork independently with end users while delivering patient, professional, and responsive customer service.\n\nMaintain accurate documentation of tickets, repairs, resolutions, and service updates.\nEnsure all technology and support activities comply with school and company IT policies.\nRequired Qualifications\nStrong networking knowledge and experience troubleshooting connectivity issues.\nHands-on PC hardware and software troubleshooting experience.\nStrong understanding of computer systems, operating systems, and common business applications.\nExperience supporting Microsoft 365.\nExperience working with Active Directory.\nExcellent communication, interpersonal, and customer-service skills.\nProfessional demeanor and the ability to work effectively with teachers, staff, students, and other end users.\nAbility to work independently, manage competing priorities, and follow issues through resolution.\nAbility to explain technical information clearly to nontechnical users.\nPreferred Qualifications\nExperience supporting both cloud-based and on-premises Active Directory environments.\nPrevious experience providing IT support in a school or educational environment.\nExperience supporting classroom technology and audiovisual equipment.\nFamiliarity with ticketing systems and technical documentation.\nSchedule\nFull-time, 40 hours per week.\nMonday through Thursday: Four hours on-site at the customer’s Raleigh location and four hours at the Raleigh home office.\nFriday: Eight hours at the Raleigh home office.\nThis is a fully on-site position and requires reliable transportation between Raleigh work locations.","company":"Technical Source","rawCompany":"technical source","city":"Raleigh","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-04T22:49:32.260Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"611110","title":"Elementary and Secondary Schools","slug":"elementary-and-secondary-schools"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician","description":"On-Site IT Support Technician\nLocation: Raleigh, NC\nEmployment Type: Full-Time | On-Site\nAbout the Role\nWe are committed to providing responsive, high-quality IT services that empower educators, support staff, and students. We partner with schools to deliver reliable technology support that keeps classrooms connected, productive, and innovative.\nJob Summary\nTechnical Source is seeking a motivated, professional, and service-oriented IT Support Technician to provide hands-on technical support at a local school and our Raleigh home office. This individual must have strong networking and systems knowledge, PC troubleshooting experience, and the ability to work independently with teachers, staff, students, and other end users.\nThe ideal candidate combines technical expertise with excellent communication and people skills. They should be comfortable diagnosing problems, explaining solutions clearly, managing priorities, and representing the company professionally at the customer’s location.\nKey Responsibilities\nProvide first-level, in-person technical support at the assigned school site and Raleigh home office.\nRespond to and resolve helpdesk tickets involving hardware, software, systems, user access, and network connectivity.\nDiagnose and resolve PC, desktop, laptop, tablet, printer issues.\nAudit returns and check for damaged equipment.\nTroubleshoot wired and wireless network connectivity issues.\nSupport Microsoft 365 applications, accounts, permissions, and common user issues.\nAdminister and troubleshoot Active Directory, including user accounts, passwords, permissions, and group access.\nAssist teachers, staff, and students with login issues, application support, and general technology questions.\nSet up, configure, deploy, and maintain new devices, peripherals, and classroom technology.\nSupport audiovisual equipment and other classroom technology.\nWork independently with end users while delivering patient, professional, and responsive customer service.\n\nMaintain accurate documentation of tickets, repairs, resolutions, and service updates.\nEnsure all technology and support activities comply with school and company IT policies.\nRequired Qualifications\nStrong networking knowledge and experience troubleshooting connectivity issues.\nHands-on PC hardware and software troubleshooting experience.\nStrong understanding of computer systems, operating systems, and common business applications.\nExperience supporting Microsoft 365.\nExperience working with Active Directory.\nExcellent communication, interpersonal, and customer-service skills.\nProfessional demeanor and the ability to work effectively with teachers, staff, students, and other end users.\nAbility to work independently, manage competing priorities, and follow issues through resolution.\nAbility to explain technical information clearly to nontechnical users.\nPreferred Qualifications\nExperience supporting both cloud-based and on-premises Active Directory environments.\nPrevious experience providing IT support in a school or educational environment.\nExperience supporting classroom technology and audiovisual equipment.\nFamiliarity with ticketing systems and technical documentation.\nSchedule\nFull-time, 40 hours per week.\nMonday through Thursday: Four hours on-site at the customer’s Raleigh location and four hours at the Raleigh home office.\nFriday: Eight hours at the Raleigh home office.\nThis is a fully on-site position and requires reliable transportation between Raleigh work locations.","datePosted":"2026-08-04T22:49:32.260Z","dateModified":"2026-08-04T22:49:32.260Z","hiringOrganization":{"@type":"Organization","name":"Technical Source","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Raleigh","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"db0ed167b9acb791a9232b09"},"url":"https://jobsearcher.com/jobs/db0ed167b9acb791a9232b09"}}